본문 바로가기
KERD
논문KCI 등재

Does Cause-Related Marketing (CRM) Really Work in the Case of Stigmatized Products?: A Conceptual Framework and Implications for CRM Campaigns

0

조회

0

다운로드

3

인용

0

참고문헌

키워드

초록

This study examines the effect of company-cause congruency on consumer responses to Cause Related Marketing (CRM) programs of stigmatized products. This study also investigates the moderating role of user status and tests a theoretical model of the effects of attitude toward the industry on congruence, consumer perception of company motives, and subsequent company credibility and attitude toward the company. The results show that congruent condition has a significant effect on only the attitude toward the cause. In the user status, users have a more positive industry attitude and stronger perception of altruistic motives for the stigmatized company than non-users. This study also suggests that consumers who have a positive attitude toward the industry perceive CRM programs to be more altruistic and socially responsible, consequently they perceive the company positively and as being credible.

Abstract

This study examines the effect of company-cause congruency on consumer responses to Cause Related Marketing (CRM) programs of stigmatized products. This study also investigates the moderating role of user status and tests a theoretical model of the effects of attitude toward the industry on congruence, consumer perception of company motives, and subsequent company credibility and attitude toward the company. The results show that congruent condition has a significant effect on only the attitude toward the cause. In the user status, users have a more positive industry attitude and stronger perception of altruistic motives for the stigmatized company than non-users. This study also suggests that consumers who have a positive attitude toward the industry perceive CRM programs to be more altruistic and socially responsible, consequently they perceive the company positively and as being credible.

참고문헌 (79)

  1. Ahluwalia, A. K., "Cause related marketing:A win-win approach", Asia Pacific Journal of Research, I(XXV), pp.178~184 (2015)
  2. Ajzen, I., "Understanding attitudes and predicting social change" (1980), Prentice-Hill
  3. Anderson, J. C., "Structural equation modeling in practice: A review and recommended two-step approach", Psychological Bulletin, 103(3), pp.411~423 (1988)
  4. Andreasen, A. R., "Ethics in social marketing", pp.95~124 (2001), Georgetown University Press
  5. Bagozzi, R. P., "On the evaluation of structural equation models", Journal of the Academy of Marketing Science, 16(1), pp.74~97 (1988)
  6. Banning, S. A., "Do you see what I see?: Third-person effects on public communication through self-esteem, social stigma, and product use", Mass Communication & Society, 4(2), pp.127~147 (2001)
  7. "No drinking or smoking until age 21" (2015)[URL]
  8. Barone, M. J., "The influence of cause-related marketing on consumer choice:does one good turn deserve another?", Journal of the Academy of Marketing Science, 28(2), pp.248~262 (2000)
  9. Becker-Olsen, K. L., "The impact of perceived corporate social responsibility on consumer behavior", Journal of Business Research, 59(1), pp.46~53 (2006)
  10. Bhattacharya, S., "Cause related marketing-the case of stigmatized products", pp.2004
  11. Bigné-Alcañiz, E., "Brand credibility in cause-related marketing: the moderating role of consumer values", Journal of Product & Brand Management, 18(6), pp.437~447 (2009)
  12. Blum, A., "Tobacco industry sponsorship of sports: a growing dependency", Tobacco and Health 1990-The Global War: Proceedings of the Seventh World Conference on Tobacco and Health, pp.882~884 (1990), Health Department of Western Australia
  13. Boenigk, S., "Cause‐related marketing campaigns with luxury firms: An experimental study of campaign characteristics, attitudes, and donations", International Journal of Nonprofit and Voluntary Sector Marketing, 18(2), pp.101~121 (2013)
  14. Brainbridge, J., "Brand fit is crucial to the success of cause related ties", Marketing, 3, pp.21~ (2001)
  15. Browne, M. W., "Testing Structural Equation Models", pp.136~162 (1993), Sage Publications
  16. Chéron, E., "The effects of brand-cause fit and campaign duration on consumer perception of cause-related marketing in Japan", Journal of Consumer Marketing, 29(5), pp.357~368 (2012)
  17. "2015 Cone Communications/Ebiquity Global CSR Study" (2015)[URL]
  18. Cornwell, T. B., "An international review of sponsorship research", Journal of Advertising, 27(1), pp.1~21 (1998)
  19. Crompton, J. L., "Sponsorship of sport by tobacco and alcohol companies: A review of the issues", Journal of Sport & Social Issues, 17(2), pp.148~167 (1993)
  20. Dean, D. H., "Associating the corporation with a charitable event through sponsorship: Measuring the effects on corporate community relations", Journal of Advertising, 31(4), pp.77~87 (2002)
  21. Dean, D. H., "Consumer perception of corporate donations", Journal of Advertising, 32(4), pp.91~102 (2004)
  22. Deshpande, S., "Cause-related marketing ads in the light of negative news", Journalism and Mass Communication Quarterly, 79(4), pp.905~926 (2002)
  23. Drumwright, M. E., "Company advertising with a social dimension: The role of noneconomic criteria", The Journal of Marketing, 60(4), pp.71~87 (1996)
  24. Dryfoos, J. G., "Adolescents at risk: prevalence and prevention" (1990), Oxford University Press
  25. Duff, A., "Making the cause fit commercial aims", Director, 56(8), pp.42~ (2003)
  26. Ellen, P. S., "Charitable programs and the retailer: Do they mix?", Journal of Retailing, 76(3), pp.393~406 (2000)
  27. Elving, W. J., "Scepticism and corporate social responsibility communications: the influence of fit and reputation", Journal of Marketing Communications, 19(4), pp.277~292 (2013)
  28. Feng, W., "The impact of problem drinking on employment", Health Economics, 10(6), pp.509~521 (2001)
  29. "Alcohol advertising fueling football budgets" (2015)[URL]
  30. Forehand, M. R., "When is honesty the best policy? the effect of stated company intent on consumer skepticism", Journal of Consumer Psychology, 13(3), pp.349~356 (2003)
  31. Friestad, M., "The persuasion knowledge model: How people cope with persuasion attempts", Journal of Consumer Research, 21(1), pp.1~31 (1994)
  32. Galan Ladero, M. M., "Understanding factors influencing consumer attitudes toward cause‐related marketing", International Journal of Nonprofit and Voluntary Sector Marketing, 20(1), pp.52~70 (2015)
  33. Gardner, M. P., "Sponsorships and small businesses", Journal of Small Business Management, 26(4), pp.44~52 (1988)
  34. Garfield, C. F., "Alcohol advertising in magazines and adolescent readership", Jama, 289(18), pp.2424~2429 (2003)
  35. Goffman, E., "Stigma: Notes on the management of spoiled identity" (2009), Simon and Schuster
  36. Goldsmith, R. E., "The impact of company credibility and celebrity credibility on consumer reaction to advertisements and brands", Journal of Advertising, 29(3), pp.43~54 (2000)
  37. Gray, R., "Developing a tight fit is crucial to CRM", Marketing, 4, pp.37~39 (2000)
  38. Haley, E., "Exploring the construct of organization as source : Consumers' understandings of organizational sponsorship of advocacy advertising", Journal of Advertising, 25(2), pp.19~35 (1996)
  39. Hans, A., "Cause Related Marketing CRM : a win-win arrangement-(for both nonprofit making organizations and profit making organizations)", International Journal of New Innovations in Engineering and Technology, 1(4), pp.51~54 (2013)
  40. Heider, F., "The psychology of interpersonal relations" (1958), Wiley
  41. Homer, P. M., "The mediating role of attitude toward the ad: Some additional evidence", Journal of Marketing Research, XXVII, pp.78~86 (1990)
  42. "Where the dollars are going and trends for 2015. Sponsorship Spending Report" (2015)[URL]
  43. Kelly, B., "Food and drink sponsorship of children's sport in Australia : Who pays?", Health Promotion International, 26(2), pp.188~195 (2011)
  44. Kim, Y. S., "College Students' Perception of Philip Morris's Tobacco-Related Smoking Prevention and Tobacco-Unrelated Social Responsibility", Journal of Public Relations Research, 24(2), pp.184~199 (2012)
  45. Kinney, L., "An exploratory investigation of demographic variables as predictors of attitudes toward sports sponsorship", Proceedings of the Conference-American Academy of Advertising, pp.136~143 (2001), American Academy of Advertising
  46. Kropp, F., "Smokers and beer drinkers: Values and consumer susceptibility to interpersonal influence", Journal of Consumer Marketing, 16(6), pp.536~557 (1999)
  47. Irwin, R., "Cause-related sport sponsorship : An assessment of spectator beliefs, attitudes and behavioral intentions", Sport Marketing Quarterly, 12(3), pp.131~139 (2003)
  48. Lafferty, B. A., "The relevance of fit in a cause–brand alliance when consumers evaluate company credibility", Journal of Business Research, 60(5), pp.447~453 (2007)
  49. Lafferty, B. A., "Company credibility’s role in consumers’ attitudes and purchase intentions when a high versus a low credibility endorser is used in the ad", Journal of Business Research, 44(2), pp.109~116 (1999)
  50. Lee, E. M., "Does perceived consumer fit matter in corporate social responsibility issues?", Journal of Business Research, 65(11), pp.1558~1564 (2012)
  51. MacKenzie, S. B., "An empirical examination of the structural antecedents of attitude toward the ad in an advertising pretesting context", The Journal of Marketing, 53(2), pp.48~65 (1989)
  52. McDonald, R. P., "Choosing a multivariate model : Noncentrality and goodness of fit", Psychological Bulletin, 107(2), pp.247~255 (1990)
  53. Miller, B., "Social initiatives can boost loyalty", Marketing News, 36(21), pp.14~ (2002)
  54. Moore, D. J., "Multiple sources in advertising appeals: When product endorsers are paid by the advertising sponsor", Journal of the Academy of Marketing Science, 22(3), pp.234~243 (1994)
  55. Moosmayer, D. C., "Consumer perceptions of cause related marketing campaigns", Journal of Consumer Marketing, 27(6), pp.543~549 (2010)
  56. Nan, X., "Consumer responses to corporate social responsibility (CSR) initiatives: Examining the role of brand-cause fit in cause-related marketing", Journal of Advertising, 36(2), pp.63~74 (2007)
  57. Nielsen, A. L., "Reassessing the alcohol-violence linkage : Results from a multiethnic city", Justice Quarterly, 20(3), pp.445~469 (2003)
  58. "Doing well by doing good" (2014)[URL]
  59. Polonsky, M. J., "Exploring the link between cause‐related marketing and brand building", International Journal of Nonprofit and Voluntary Sector Marketing, 5(1), pp.46~57 (2000)
  60. Polonsky, M. J., "Can the overcommercialization of cause-related marketing harm society?", Journal of Macromarketing, 21(1), pp.8~22 (2001)
  61. Porter, M. E., "The link between competitive advantage and corporate social responsibility", Harvard Business Review, 84(12), pp.78~92 (2006)
  62. Rodgers, S., "The mediating effect of inferred sponsor motive on corporate credibility: When high congruity sponsorships fail", American Academy of Advertising Conference Proceedings, pp.127~ (2005), American Academy of Advertising
  63. Rodgers, S., "Stigmatizing effects of prosocial alcohol and tobacco e-sponsorships", Social Marketing Quarterly, 13(1), pp.15~30 (2007)
  64. Rifon, N. J., "Congruence effects in sponsorship: The mediating role of sponsor credibility and consumer attributions of sponsor motive", Journal of Advertising, 33(1), pp.30~42 (2004)
  65. Ruth, J. A., "Brought to you by brand A and brand B", Journal of Advertising, 32(3), pp.19~30 (2003)
  66. Samu, S., "Cause marketing communications: Consumer inference on attitudes towards brand and cause", European Journal of Marketing, 48(7, pp.8) (2014), 1333~1353
  67. Schroeder, S. A., "Confronting a neglected epidemic: tobacco cessation for persons with mental illnesses and substance abuse problems", Annual Review of Public Health, 31, pp.297~314 (2010)
  68. Schuster, C. P., "Comparison of cigarette and alcohol advertising controversies", Journal of Advertising, 16(2), pp.26~33 (1987)
  69. Shore, T. H., "Development and validation of a scale measuring attitudes toward smoking", The Journal of Social Psychology, 140(5), pp.615~623 (2000)
  70. Siegel, M., "Counteracting tobacco motor sports sponsorship as a promotional tool: is the tobacco settlement enough?", American Journal of Public Health, 91(7), pp.1100~1106 (2001)
  71. Sly, D. F., "The industry manipulation attitudes of smokers and nonsmokers", Journal of Public Health Management and Practice, 6(3), pp.49~56 (2000)
  72. Smith, E. A., "Altria means tobacco : Philip Morris's identity crisis", American Journal of Public Health, 93(4), pp.553~556 (2003)
  73. Sorini, M., "Compelled"Counter-Advertising"for alcohol products would tread on free speech", Brewers Digest, 78(6), pp.53~55 (2003)
  74. Szykman, L. R., "Who are you and why are you being nice? Investigating the industry effect on consumer reaction to corporate societal marketing efforts", Advances in Consumer Research, 31(1), pp.306~313 (2004)
  75. Varadarajan, P. R., "Cause-related marketing : A coalignment of marketing strategy and corporate philanthropy", The Journal of Marketing, 52(3), pp.58~74 (1988)
  76. Wakefield, J. C., "The harmful dysfunction model of alcohol use disorder : revised criteria to improve the validity of diagnosis and prevalence estimates", Addiction, 110(6), pp.931~942 (2015)
  77. Webb, D. J., "A typology of consumer responses to cause-related marketing : From skeptics to socially concerned", Journal of Public Policy & Marketing, 17(2), pp.226~238 (1998)
  78. Westberg, K., "Building brand equity with cause-related marketing: A comparison with sponsorship and sales promotion", Journal of Marketing Communications, 20(6), pp.419~437 (2014)
  79. Yoon, Y., "The effect of corporate social responsibility(CSR)activities on companies with bad reputations", Journal of Consumer Psychology, 16(4), pp.377~390 (2006)

관련 논문AI추천

이 간행물의 다른 논문 (9건)