Effects of Tourist Perceptions of Overtourism Management on Policy Support
1
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
Purpose: This study explores how tourists' perceptions of overtourism management influence their support for policies designed to regulate tourist behavior and mitigate the negative impacts of overtourism, utilizing social exchange theory. Design/methodology/approach: The study participants are domestic tourists who have visited Venice, Italy, for leisure and are aware of the issues related to overtourism. The online survey was conducted from November 8th to 22nd, 2023, and targeted adults over the age of 20 using convenience sampling. Out of 172 distributed surveys, 127 responses passed the screening questions. Exploratory factor analysis and multiple regression analysis were applied. Findings: Sustainability positively and significantly influenced tourist support for policies regulating both numbers and behavior, while Urban Infrastructure only positively affected support for policies regulating behavior. However, Tourism Infrastructure does not have a significant effect on either policy. Research limitations/implications: To enhance policy support, destination managers and policymakers need to clearly communicate to tourists how the policies contribute to the sustainability of destinations and ensure a comfortable and enjoyable travel experience. Originality/value: Overtourism currently has a negative impact on numerous tourist destinations, with sustainable tourism offering a viable solution to mitigate these adverse effects. This study demonstrated that the effectiveness of this approach depends not only on the initiatives undertaken by the destinations themselves but also on the support of tourists. The findings indicate that tourists' support for policies is driven by their perceptions of sustainability and effective destination management.
Abstract
Purpose: This study explores how tourists' perceptions of overtourism management influence their support for policies designed to regulate tourist behavior and mitigate the negative impacts of overtourism, utilizing social exchange theory. Design/methodology/approach: The study participants are domestic tourists who have visited Venice, Italy, for leisure and are aware of the issues related to overtourism. The online survey was conducted from November 8th to 22nd, 2023, and targeted adults over the age of 20 using convenience sampling. Out of 172 distributed surveys, 127 responses passed the screening questions. Exploratory factor analysis and multiple regression analysis were applied. Findings: Sustainability positively and significantly influenced tourist support for policies regulating both numbers and behavior, while Urban Infrastructure only positively affected support for policies regulating behavior. However, Tourism Infrastructure does not have a significant effect on either policy. Research limitations/implications: To enhance policy support, destination managers and policymakers need to clearly communicate to tourists how the policies contribute to the sustainability of destinations and ensure a comfortable and enjoyable travel experience. Originality/value: Overtourism currently has a negative impact on numerous tourist destinations, with sustainable tourism offering a viable solution to mitigate these adverse effects. This study demonstrated that the effectiveness of this approach depends not only on the initiatives undertaken by the destinations themselves but also on the support of tourists. The findings indicate that tourists' support for policies is driven by their perceptions of sustainability and effective destination management.
참고문헌 (67)
- Alcaraz, C. J., "Davao City destination competitiveness and tourist's behavior", International Journal of Research in Tourism and Hospitality, 10(1), pp.1~8 (2024)
- Ap, J., "Residents' perceptions on tourism impacts", Annals of Tourism Research, 19(4), pp.665~690 (1992)
- Baum, T., "The development and implementation of national tourism policies", Tourism Management, 15(3), pp.185~192 (1994)
- Bertocchi, D., "The overwhelmed city : Physical and social over-capacities of global tourism in Venice", Sustainability, 11(24), pp.6937~ (2019)
- Bertocchi, D., "Venice and overtourism : Simulating sustainable development scenarios through a tourism carrying capacity model", Sustainability, 12(2), pp.512~ (2020)
- Bhati, A., "Tourism research and tackling vandalism : Shifting the approach", Tourism and Hospitality Research, 23(2), pp.275~281 (2023)
- Bhati, A., "Vandalism and tourism settings : An integrative review", Tourism Management, 57, pp.91~105 (2016)
- Brinberg, D., "A resource exchange theory approach to interpersonal interactions : A test of Foa's theory", Journal of Personality and Social Psychology, 43(2), pp.260~269 (1982)
- Buitrago, E. M., "Measuring overtourism : A necessary tool for landscape planning", Land, 10(9), pp.889~ (2021)
- Butler, R. W., "Overcoming overtourism : a review of failure", Tourism Review, 77(1), pp.35~53 (2022)
- CBS, "How overtourism can strain popular tourist destinations", ~ (2019)
- Cropanzano, R., "Social exchange theory : An interdisciplinary review", Journal of Management, 31(6), pp.874~900 (2005)
- Cropanzano, R., "Social exchange theory : A critical review with theoretical remedies", Academy of Management Annals, 11(1), pp.479~516 (2017)
- Dalimunthe, D. Y., "The readiness of supporting infrastructure for tourism destination in achieving sustainable tourism development", Society, 8(1), pp.217~233 (2020)
- Barriers to implementing sustainable tourism policy in mass tourism destinations, "Dodds, R.", MPRA, ~, pp.MPRA Paper No. 25162 (2009)
- DW Documentary, "Is tourism harming Venice?", DW Documentary, ~ (2018)
- "Overtourism. Impacts and policies. The case of Venice" (2019)[URL]
- Edgell, D. L., "Tourism policy and planning: Yesterday, today, and tomorrow" (2008), Routledge
- European Parliament, "Overtourism: Impact and possible policy responses" (2018), TRAN Committee, Policy Department for Structural and Cohesion Policies
- Fayos-Solá, E., "Tourism policy : A midsummer night's dream", Tourism Management, 17(6), pp.405~412 (1996)
- Fedyk, W., "How overtourism threatens large urban areas : A case study of the city of Wrocław, Poland", Sustainability, 12(5), pp.1~22 (2020)
- Gajdosik, T., "Residents perception of sustainable tourism destination development : A destination governance issue", Global Business & Finance Review, 23(1), pp.24~35 (2018)
- Goeldner, C. R., "Tourism principles, practices, philosophies" (2007), John Wiley & Sons
- Guitart, N., "Sostenibilidad turística:overtourism vs. under tourism", pp.265~282 (2020), Societat D'història Natural De Les Balears
- Hair, J. F., "Multivariate data analysis" (1998), Prentice Hall
- Han, J. H., "Exploring the roles of multidimensional versus unidimensional construct of destination social responsibility in explaining destination trust and relationship continuity", Global Business and Finance Review, 27(5), pp.83~99 (2022)
- Han, S., "Support of residents for sustainable tourism development in nature-based destinations : Applying theories of social exchange and bottom-up spillover", Journal of Outdoor Recreation and Tourism, 43, pp.100643~ (2023)
- Haribudiman, I., "Implications of the Role of Tourism Carrying Capacity in the Development of Sustainable Tourism Destinations", Jurnal Kepariwisataan Indonesia : Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia, 17(2), pp.272~292 (2023)
- Homans, G. C., "Social behavior as exchange", American Journal of Sociology, 63(6), pp.597~606 (1958)
- Kainthola, S., "Overtourism to zero tourism : Changing tourists' perception of crowding post COVID-19", Journal of Spatial and Organizational Dynamics, 9(2), pp.115~137 (2021)
- Kaval, A., "Overtourism, a Venetian curse", Le Monde.fr, ~ (2023)
- Krajickova, A., "Visitors'perception of overtourism impacts in a small destination", Anatolia, 33(2), pp.236~246 (2022)
- Massiani, D. P. J., "The relevance of the concept of capacity for the management of a tourist destination: Theory and application to tourism management in Venice", Rivista Italiana di Economia, Demografia e Statistica, 66(2), pp.141~156 (2012)
- Mihalic, T., "Can overtourism be managed? Destination management factors affecting residents' irritation and quality of life", Tourism Review, 77(1), pp.16~34 (2021)
- Molm, L. D., "Affect and social exchange : Satisfaction in power-dependence relations", American Sociological Review, 56(4), pp.475~493 (1991)
- Moyle, B., "Tourism interaction on islands: the community and visitor social exchange", International Journal of Culture, Tourism and Hospitality Research, 4(2), pp.96~107 (2010)
- NBC News, "Popular vacation destinations push back against overtourism", NBC Nightly News, ~ (2019)
- Nepal, R., "Managing overtourism through economic taxation: Policy lessons from five countries", Tourism Geographies, 23(5-6), pp.1094~1115 (2021)
- Nguyen, P. -L., "The perceived value of customers : Antecedents and its effect on word-of-mouth", Global Business and Finance Review, 29(1), pp.101~114 (2024)
- Nunkoo, R., "Toward a more comprehensive use of social exchange theory to study residents' attitudes to tourism", Procedia Economics and Finance, 39, pp.588~596 (2016)
- O'Reilly, A. M., "Tourism carrying capacity : Concept and issues", Tourism Management, 7(4), pp.254~258 (1986)
- Oklevik, O., "Overtourism, optimisation, and destination performance indicators : A case study of activities in Fjord Norway", Journal of Sustainable Tourism, 27(12), pp.1804~1824 (2019)
- Özel, Ç. H., "An exploratory study of resident perceptions toward the tourism industry in Cappadocia : A social exchange theory approach", Asia Pacific Journal of Tourism Research, 22(3), pp.284~300 (2017)
- Papadopoulou, N. M., "Psychological determinants of tourist satisfaction and destination loyalty : The influence of perceived overcrowding and overtourism", Journal of Travel Research, 62(3), pp.644~662 (2023)
- Perkumienė, D., "Overtourism : Between the right to travel and residents' rights", Sustainability, 11(7), pp.2138~ (2019)
- Pullman, M., "Capacity management for hospitality and tourism : A review of current approaches", International Journal of Hospitality Management, 29(1), pp.177~187 (2010)
- Puzoni, M., "Assessing tourist perceived attributes of overtourism", Asia-Pacific Journal of Business, 15(1), pp.71~85 (2024)
- Qwatekana, Z., "Vandalism of monuments and neglect : a concern for heritage tourism", International Journal of Advanced Science and Technology, 30(1), pp.187~206 (2021)
- Rasoolimanesh, S. M., "A revised framework of social exchange theory to investigate the factors influencing residents' perceptions", Tourism Management Perspectives, 16, pp.335~345 (2015)
- Regione Veneto, "Analisi del sistema turistico del Veneto: la domanda, l'offerta, l'impatto economico, sociale e ambientale", ~ (2018)
- Regione Veneto, "U.O. Sistema Statistico Regionale - Banche dati economia - Turismo", ~ (2023)
- Santos-Rojo, C., "Overtourism and sustainability : A bibliometric study(2018-2021)", Technological Forecasting and Social Change, 188, pp.122285~ (2023)
- Seraphin, H., "Over-tourism and the fall of Venice as a destination", Journal of Destination Marketing & Management, 9, pp.374~376 (2018)
- "Overtourism in Venice. Responsible Travel" (2024)[URL]
- Szromek, A. R., "The perception of overtourism from the perspective of different generations", Sustainability, 11(24), pp.7151~ (2019)
- Teichman, M., "Effect of resources similarity on satisfaction with exchange", Social Behavior and Personality, 3(2), pp.213~224 (1975)
- TRT World, "Croatian authorities implement several measures to manage tourism", tourism, ~ (2023)
- Tourist markets, promotion and marketing, saturation of tourist destinations report on the Secretary-General on the general programme of work for the period 1980-1981, "UNWTO", ~ (1981)
- 'Overtourism'? Understanding and managing urban tourism growth beyond perceptions, 8 case studies, "UNWTO", ~ (2018)
- 'Overtourism'? Understanding and managing urban tourism growth beyond perceptions, 18 case studies, "UNWTO", ~ (2019)
- Uslu, A., "Tourist personality, value co-creation, and emotional well-being", International Journal of Consumer Studies, 48(1), pp.e12995~ (2024)
- Wang, S., "Vandalism problems in tourism : a case study of Bangkok, Thailand", AU-GSB e-Journal, 15(1) (2022)
- Wang, W., "The influence of value perceptions on tourist souvenir purchase decisions", International Journal of Tourism Research, 26(1), pp.e2611~ (2024)
- Wattanacharoensil, W., "Preface to Journal of Travel and Tourism Marketing: special issue on measuring and monitoring overtourism", Journal of Travel &Tourism Marketing, 37(8-9), pp.871~872 (2020)
- Williams, P. W., "Carrying Capacity Management in Tourism Settings: A Tourism Growth Management Process" (1991), Centre for Tourism Policy and Research, Simon Fraser University
- Wu, J. H., "Tourists'environmental vandalism and cognitive dissonance in a National Forest Park", Urban Forestry & Urban Greening, 55, pp.126845~ (2020)
- Yu, J., "Tourist experiences at overcrowded attractions: A text analytics approach", Information and Communication Technologies in Tourism 2021:Proceedings of the ENTER 2021 eTourism Conference, pp.231~243 (2021), Springer International Publishing