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Will a Good Citizen Actively Support Organizational Change? Investigation of Psychological Processes Underlying Active Change Support

Tai Gyu Kim
경영연구소 (Management Research Center)|2008.06|Seoul Journal of Business|제14권 제1호|pp. 79-104|DOI 10.35152/snusjb.2008.14.1.004

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키워드

organizational citizenship behaviororganizational changechange support

초록

The present study investigated motivational factors of employee’s active change support (ACS). It also investigated good citizens’ response to the change by highlighting convergence and divergence of motivational factors between ACS and traditional extra-role behavior. The findings based on 166 staff responses and 346 supervisor assessments in a hospital that recently implemented a sharedgovernance structure suggest that active change support is a result of an active thinking process that involves perception of potential benefit from change but not necessarily the consequence of conventional predictors of extra-role behaviors (i.e., positive attitudes). The findings also suggest that good citizens are not necessarily the supporters of organizational change and that in actuality they confront motivational dilemma especially when they hold high quality relationship with their employer because they are reluctant to challenge the status quo

Abstract

The present study investigated motivational factors of employee’s active change support (ACS). It also investigated good citizens’ response to the change by highlighting convergence and divergence of motivational factors between ACS and traditional extra-role behavior. The findings based on 166 staff responses and 346 supervisor assessments in a hospital that recently implemented a sharedgovernance structure suggest that active change support is a result of an active thinking process that involves perception of potential benefit from change but not necessarily the consequence of conventional predictors of extra-role behaviors (i.e., positive attitudes). The findings also suggest that good citizens are not necessarily the supporters of organizational change and that in actuality they confront motivational dilemma especially when they hold high quality relationship with their employer because they are reluctant to challenge the status quo

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