세무공무원의 상사신뢰가 조직몰입과 직무생산성에 미치는 영향
The Participation of Decision Making and Interpersonal Trust and the Feedback of Performance Effects on Organizational Committment and the Productivity
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본 연구는 공공조직의 세무공무원들을 대상으로 내부조직관계에서 대인간신뢰를 구성원들의 상대방에 대한 능력, 상호믿음과 지원에 기반을 두는 것으로 정의하고, 조직구성원들의 협력적 관계는 조직결과의 향상을 가져올 수 있다는 것을 가정하여 참여적 경영활동이 조직의 몰입과 직무생산성의 향상에 영향을 미치는지를 확인하고자 하였다. 즉, 대인간신뢰에 영향을 미치는 요인들(의사결정의 참여와 상사신뢰 그리고 성과의 피드백)이 조직몰입과 직무생산성에 미치는 영향을 검증하였다. 분석결과 제안모델은 전체적으로 만족스러운 자료적합도를 보여주었다. 의사결정의 참여와 상사신뢰 그리고 성과의 피드백이 조직몰입에 정(+)의 영향을 미치는 것으로 나타났으며, 조직몰입의 정도가 높을수록 직무생산성은 높아지는 것으로 나타났다. 따라서 대인간신뢰에 있어서 부하의 상사에 대한 신뢰를 구축하는 것은 구성원들의 조직몰입을 강화시키며, 직무생산성을 증대시킨다는 것을 알 수 있었다.
Abstract
The Participation of Decision Making and Interpersonal Trust and the Feedback of Performance Effects on Organizational Committment and the Productivity Park, Jun-Cheul‧ Hong, Soon-Bok It is generally defined that the trust between members are relayed on the belief of ability and support. The purpose of the study is to suggest The participation of decision making and the feedback of performance and opened communication influence the productivity and organizational committment through mediating interpersonal trust. Based upon these analysis, The participation of decision making and interpersonal trust and the feedback of performance partially influence organizational committment and the productivity. Therefore This study suggest Building interpersonal trust promote job productivity and organization committment of the co-worker. Especially, an administrative group based on the mutual trust, can meet the level of customer's satisfaction and cultural multiplicity. Setting up the mutual trust is to maximize the ability of members and to derive the motivation of working concentration. KeyWords:trust in superior, organizational committment, participation in the decision-making process
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