조직구성원의 감성지능이 조직시민행동에 미치는 영향- LMX의 조절효과 -
A Study on the Effect of Emotional Intelligence on Organizational Citizenship Behavior- Moderating Effect of Leader-Member Exchange(LMX) -
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본 연구의 목적은 기존의 심리학과 교육학에서 행해지던 감성지능을 조직에 적용시켜 조직구성원의 감성지능이 직무외적이고 자발적인 행동인 조직시민행동에 어떠한 영향을 미치는가와 이러한 두 변수 간의 관계가 조절변수인 리더와 부하의 교환관계(LMX)에 따라 달라지는지를 규명하기 위한 것이다.이러한 목적을 달성하기 위해 15개 기업 481명의 조직구성원을 대상으로 설문조사방법에 의해 실증적 연구를 실시하였다. 분석결과 첫째, 조직구성원의 감성지능이 조직시민행동에 유의적인 정(+)의 영향을 미치고 있음을 규명하였다. 세부적으로 보면 자기감성 이해, 타인감성 이해, 감성조절, 감성활용이 각각 조직시민행동에 유의적인 영향을 미치고 있었다. 그리고 조직구성원의 감성지능의 효과를 더욱더 명확하게 하기 위해 리더와 종업원으로 나누어 영향력을 검증하였고, 그 결과 조직시민행동에 대해 리더들 보다 종업원들의 감성지능이 더욱더 설명력이 높게 나타났다. 둘째, 리더와 부하의 교환관계(LMX)에 따라 감성지능이 조직시민행동에 미치는 영향력에 조절효과가 있음을 검증하였다.
Abstract
A Study on the Effect of Emotional Intelligence on Organizational Citizenship Behavior - Moderating Effect of Leader-Member Exchange(LMX) - Jung, Hyun-WooㆍKim, Chang-Ho The purposes of this paper are to examine the effect of emotional intelligence on organizational citizenship behavior and to examine the moderating effect of leader-member exchange(LMX) on the relationship between emotional intelligence and organizational citizenship behavior. For these purposes, literature review and survey research were conducted. The 550 questionnaires were sent to the 15 manufactural firms in the Busan and Kyungsang Nam-Do region for empirical analysis. Total 481 usable responses were collected(effective response rate : 87.45%). The major findings of the empirical research are as follows ; First, self-emotion appraisal, others' emotion appraisal, use of emotion and regulation of emotion which are composed factors of emotional intelligence have positive influence organizational citizenship behavior. Second, emotional intelligence has differential influence on organizational citizenship behavior by leader-member exchange(LMX). In conclusion, emotional intelligence is expected to improve organizational citizenship behavior which is extra-role behavior in an organization. Therefore, managers have to develop organizational citizenship behavior by exhibiting emotional intelligence, considering leader-member exchange(LMX). KeyWords:emotional intelligence, organizational citizenship behavior, leader-member exchange(LMX), moderating effect
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