본문 바로가기
KERD
논문KCI 등재

구성원 침묵, 학습관성, 지식공유 비열의 간의 관계에 관한 실증연구

An Empirical Study on the Relationships among Employee Silence, Learning Inertia, and Knowledge Sharing Disengagement

허명숙|천면중
한국지식경영학회 (The Knowledge Management Society of Korea)|2017.12|지식경영연구 (Knowledge Management Research)|제18권 제4호|pp. 31-62|DOI 10.15813/kmr.2017.18.4.002

0

조회

0

다운로드

2

인용

0

참고문헌

키워드

silence motivationperceived silence climateemployee silencelearning inertiaknowledge sharing disengagement
주제분류경영학

초록

It found that employee silence negatively impacts both organizations and their employees as shown in findings from many studies and recently there has been a growing interest in it. Silence is described as intentionally withholding job-related ideas, information, concerns, and opinions. Employee silence may decrease organizational change and innovation and reduce employee learning motivation and knowledge sharing engagement as well. The purpose of this study is to examine the relationships among silence motivations, perceived silence climate, and employee silence; the relationships among employee silence, learning inertia and knowledge sharing disengagement; the mediating role of employee silence between antecedents of employee silence and consequences additionally. The results that analyzed using data from 225 employees in 42 organizations are as follows. First, the impact of silence motivation and perceived silence climate on employee silence are positively significant. Second, the influence of defensive silence motivation on the acquiescent and relational silence motivation is positively significant. Third, the influence of employee silence on learning inertia and knowledge sharing disengagement is positively significant. Forth, employee silence mediates the relationship between silence motivation and perceived silence climate and learning inertia and knowledge sharing disengagement. These results suggest that employee silence is another strong expression and message for organizations to try to establish a learning organization from the perspective of knowledge management.

Abstract

It found that employee silence negatively impacts both organizations and their employees as shown in findings from many studies and recently there has been a growing interest in it. Silence is described as intentionally withholding job-related ideas, information, concerns, and opinions. Employee silence may decrease organizational change and innovation and reduce employee learning motivation and knowledge sharing engagement as well. The purpose of this study is to examine the relationships among silence motivations, perceived silence climate, and employee silence; the relationships among employee silence, learning inertia and knowledge sharing disengagement; the mediating role of employee silence between antecedents of employee silence and consequences additionally. The results that analyzed using data from 225 employees in 42 organizations are as follows. First, the impact of silence motivation and perceived silence climate on employee silence are positively significant. Second, the influence of defensive silence motivation on the acquiescent and relational silence motivation is positively significant. Third, the influence of employee silence on learning inertia and knowledge sharing disengagement is positively significant. Forth, employee silence mediates the relationship between silence motivation and perceived silence climate and learning inertia and knowledge sharing disengagement. These results suggest that employee silence is another strong expression and message for organizations to try to establish a learning organization from the perspective of knowledge management.

참고문헌 (107)

  1. 강갑원, "교육심리학: 이론과 실제" (2013), 시그마프레스
  2. 고대유, "조직문화 인식이 조직침묵에 미치는 영향 : 해양경찰조직을 중심으로", 박사, 행정학과, pp.2014
  3. 김상희, "침묵은 금? 고객 침묵, 강력하고 영향력 있는 고객의 또 다른 메시지", 경영학연구, 45(2), pp.557~592 (2016), 한국경영학회[DOI]
  4. 김효창, "학습심리학" (2009), 학지사
  5. 국내기업의 회의문화실태와 개선해법 보고서, "대한상공회의소", ~ (2017)
  6. 박종철, "호텔기업의 조직풍토에 따른 종사원의 직무스트레스가 심리적 소진에 미치는 영향", 관광연구저널, 28(12), pp.185~201 (2014), 한국관광연구학회
  7. 서현주, "사용자의 흡수능력이 ERP 사용성과에 미치는 영향:지식이전 관점", 경영학연구, 34(3), pp.651~681 (2005), 한국경영학회
  8. 설현도, "금융기관 조직구성원의 지식공유에 대한 실증 연구", 지식경영연구, 7(2), pp.97~122 (2006), 한국지식경영학회
  9. 세계일보, "침묵하는 한국사회", ~ (2015)
  10. 심덕섭, "집단 내 갈등(관계갈등과 과업갈등)의 개념 구성과 인과 경로에 관한 연구", 대한경영학회지, 24(3), pp.1287~1307 (2011), 대한경영학회
  11. 장영희, "비언어 의사소통으로서의 침묵의 기능과 의미 분석을 통한 유형 분류", 어문론집, 50, pp.151~174 (2012), 중앙어문학회
  12. 정현선, "침묵과 발언 행동의 변별성:측정 모형 비교 및 침묵 행동의 증분 설명력", 한국심리학회지: 문화 및 사회문제, 19(1), pp.1~17 (2013), 한국문화및사회문제심리학회
  13. 정현선, "종업원 침묵의 전염: 방어적 및 체념적 침묵을 중심으로", 한국심리학회지: 산업 및 조직, 26(1), pp.73~102 (2013), 한국산업및조직심리학회
  14. 조아름, "종업원 침묵행동과 상사지원인식, 절차공정성인식의 관계에서 침묵동기의 매개효과", 한국심리학회지: 산업 및 조직, 27(2), pp.291~315 (2014), 한국산업및조직심리학회
  15. 주재진, "조직풍토가 경찰공무원의 직무만족에 미치는 영향:변혁적리더십의 조절효과", 사회과학연구, 23(3), pp.252~273 (2016), 사회과학연구원
  16. 허명숙, "구성원의 민첩성과 업무성과 간의 관계에 관한 실증연구: 민첩성의 영향요인과 지식지향 리더십을 중심으로", 지식경영연구, 16(2), pp.139~172 (2015), 한국지식경영학회[DOI]
  17. 허명숙, "구성원들의 학습관성, 폐기학습, 지식통합능력, 혁신행동 간의 관계에 관한 실증연구", 지식경영연구, 16(2), pp.249~278 (2015), 한국지식경영학회[DOI]
  18. Amah, O. E., "Relationships Among Silence Climate, Employee Silence Behav ior and Work Attitudes: The Role of Self-Esteem and Locus of Control", Asian Journal of Scientif ic Research, 1(1), pp.1~11 (2008)
  19. Ardichvili, A., "Motivation and Barriers to Participation in Virtual Knowledge-Sharing Communities of Practice", Journal of Knowledge Management, 7(1), pp.64~77 (2003)
  20. Ashford, S. J., "Identity-Based Issue Selling", Identity and the Modern Organization, pp.223~244 (2007)
  21. Ashforth, B, E., "Defensive Behaviors in Organizations: A Preliminary Model", Human Relations, 43(7), pp.621~648 (1990)
  22. Bagozzi, R. P., "On the Evaluation of Structural Equation Models", Journal of the Academy of Marketing Science, 16(1), pp.74~94 (1988)
  23. Beer, M., "The Silent Killers of Strategy Implementation and Learning", Sloan Management Review, (41), pp.29~40 (2000)
  24. Bock, G. W., "Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate", MIS Quarterly, 29(1), pp.87~111 (2005)
  25. Boroff, K. E., "Loyalty, Voice, and Intent to Exit a Union Firm: A Conceptual and Empirical Analysis", ILR Review, 51(1), pp.50~63 (1997)
  26. Brinsfield, C. T., "Employee Silence:Investigation of Dimensionality, Development of Measures, and Examination of Related factor", Doctor, pp.2009
  27. Brinsfield, C. T., "Voice and Silence in Organizations", pp.BD16~ (2009), Howard House
  28. Brinsfield, C. T, "Employee Silence Motives: Investigation of Dimensionality and Development of Measures", Journal of Organizational Behavior, 34(5), pp.671~697 (2013)
  29. Cabrera, E. F., "Fostering Knowledge Sharing through People Management Practices", The International Journal of Human Resource Management, 16(5), pp.720~735 (2005)
  30. Choi, J. H., "Exploring Determinants of Knowledge Sharing in a Social Network of Practice", Proceedings of the Seventh International Conference on Management Science and Engineering Management, pp.39~51 (2014), Springer
  31. Chow, W. S., "Social Network, Social Trust and Shared Goals in Organizational Knowledge Sharing", Information & Management, 45(7), pp.458~465 (2008)
  32. Christian, M. S., "Work Engagement: A Meta-A na ly t ic Review and Directions for Research in an Emerging Area", Academy of Management Proceedings, pp.1~6 (2007)
  33. Cotton, J. L., "Employee Participation: Diverse Forms and Different Outcomes", Academy of Management Review, 13(1), pp.8~22 (1988)
  34. Dedahanov, A. T., "Examining the Relationships among Trust, Silence and Organizational Commitment", Management Decision, 53(8), pp.1843~1857 (2015)
  35. Dedahanov, A. T., "An Examination of the Associations among Cultural Dimensions, Relational Silence and Stress", Personnel Review, 45(3), pp.593~604 (2016)
  36. Detert, J. R., "Can Your Employees Really Speak Freely?", Harvard Business Review, pp.80~87 (2016)
  37. Dweck, C. S., "Learned Helplessness and Reinforcement Responsibility in Children", Journal of Personality and Social Psychology, 25(1), pp.109~116 (1973)
  38. Dyer, J. H., "The Innovator’s DNA", Harvard Business Review, (87), pp.61~67 (2009)
  39. Edmondson, A. C, "Speaking up in the Operating Room: How Team Leaders Promote Learning in Interdisciplinary Action Teams", Journal of Management Studies, 40(6), pp.1419~1452 (2003)
  40. Edwards, M. S., "Deciding to Speak up or to Remain Silent Following Observed Wrongdoing: The Role of Discrete Emotions and Climate of Silence", Voice and Silence in Organizations, pp.83~109 (2009)
  41. Ehtiyar, R., "Organizat iona l Silence: A Sur vey on Employees Working in a Chain Hotel", Tourism and Hospitality Management, 14(1), pp.51~68 (2008)
  42. Folkman, S., "An A na lysis of Coping in a Middle-Aged Community Sample", Journal of Health and Social Behavior, (21), pp.219~239 (1980)
  43. Ford, D. P, "Disengagement from K nowle dge Sharing: The Alternat ive Explanation for Why People are not Sharing", Administrative Sciences Association of Canada Annual Conference, 29(5), pp.114~137 (2008)
  44. Ford, D. P., "What is Knowledge Sharing from the Informer’s Perspective?", International Journal of Knowledge Management, 4(4), pp.1~20 (2008)
  45. Ford, D., "Understanding Disengagement from Knowledge Sharing: Engagement Theory versus Adaptive Cost Theory", Journal of Knowledge Management, 19(3), pp.476~496 (2015)
  46. Fornell, C., "Valuating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
  47. Gephart, K. J. J., "Silence by Fear:The Nature, Sources and Consequences of Fear at Work", Research in Organizational Behavior, (29), pp.163~193 (2009)
  48. Greenberg, J., "Behavior in Organization" (2008), Pearson Education
  49. Greenberger, D. B., "The Development and Application of a Model of Personal Control in Organizations", Academy of Management Review, (11), pp.164~177 (1986)
  50. Hair, J. F., "Multivariate Data Analysis" (2006), Prentice Hall
  51. Hansen, M. T, "The Search-Transfer Problem: The Role of Weak Ties in Sharing Knowledge Across Organization Subunits", Administrative Science Quarterly, 44(1), pp.82~111 (1999)
  52. Hau, Y. S., "The Effects of Individual Motivations and Social Capital on Employees’ Tacit and Explicit Knowledge Sharing Intentions", International Journal of Information Management, 33(2), pp.356~366 (2013)
  53. He, W., "What Drives Continued Knowledge Sharing? An Investigation of Knowledge-Contribution and -Seeking Beliefs", Decision Support Systems, 46(4), pp.826~838 (2009)
  54. Henriksen, K., "Organizational Silence and Hidden Threats to Patient Safety", Health Services Research, 41(4), pp.1539~1554 (2006)
  55. Hiroto, D. S., "Generality of Learned Helplessness in Man", Journal of Personality and Social Psychology, 31(2), pp.311~327 (1975)
  56. Holland, P., "Employee Voice, Supervisor Support, and Engagement: The Mediating Role of Trust", Human Resource Management, (31), pp.1~15 (2016)
  57. Jafri, M. H., "Emotional Intelligence and Employee Creativity: Moderating Role of Proactive Personality and Organizational Climate", Business Perspectives and Research, 4(1), pp.54~66 (2016)
  58. Jehn, K. A, "A Multimethod Examination of the Benefits and Detriments of Intragroup Conflict", Administrative Science Quarterly, 40(2), pp.256~282 (1995)
  59. Kahn, W. A, "Psychological Conditions of Personal Engagement and Disengagement at Work", Academy of Management Journal, 33(4), pp.692~724 (1990)
  60. Kanter, D. L., "The Cynical Americans: Living and Working in an Age of Discontent and Disillusion" (1989), Jossey-Bass
  61. Klingele, W. E., "Organizational Health and Teacher Education", The Teacher Educator, 37(2), pp.100~116 (2001)
  62. Knoll, M., "Do I Hear the Whistle…? A First Attempt to Measure Four Forms of Employee Silence and Their Correlates", Journal of Business Ethics, 113(2), pp.349~362 (2013)
  63. Kompaso, S. M., "Employe e E nga gement: The Key to Improving Performance", International Journal of Business and Management, 5(12), pp.89~96 (2010)
  64. Kreitner, R., "Management" (1995), Houghton Mifflin Company
  65. Liao, S. H, "Problem Solving and Knowledge Inertia", Expert Systems with Applications, 22(1), pp.21~31 (2002)
  66. Liao, S. H, "Relationships between Knowledge Inertia, Organizational Learning and Organization Innovation", Technovation, (28), pp.183~195 (2008)
  67. Llopis, O., "Understanding the Climate-Knowledge Sharing Relation:The Moderating Roles of Intrinsic Motivation and Job Autonomy", European Management Journal, 34(2), pp.135~144 (2016)
  68. Lovelace, K., "Maximizing Cross Functional new P ro duc t Te ams’ I n novat ivene s s and Constraint Adherence: A Conf lict Communications Perspective", Academy of Management Journal, 44(4), pp.779~793 (2001)
  69. Macey W. H, "The Meaning of Employee Engagement", Industrial and Organizational Psychology, (1), pp.3~30 (2008)
  70. Maier, S. F., "Learned Helplessness at Fifty: Insights from Neuroscience", Psychological Review, 123(4), pp.349~367 (2016)
  71. Matschke, C., "Mot ivat iona l Fac tors of I nformat ion Exchange in Social Information Spaces", Computers in Human Behavior, (36), pp.549~558 (2014)
  72. Miller, W. R., "Depression and the Perceptionof Reinforcement", Journal of Abnormal Psychology, 82(1), pp.62~73 (1973)
  73. Milliken, F. J., "An Exploratory Study of Employee Si lence: Issues t hat Employees don’t Communicate Upward and Why", Journal of Management Studies, 40(6), pp.1453~1476 (2003)
  74. Milliken, F. J., "Shades of Silence: Emerging Themes and Future Directions for Research on Silence in Organizations", Journal of Management Studies, 40(6), pp.1563~1568 (2003)
  75. Monzani, L., "It Takes Two to Tango: The Interactive Effect of Authentic Leadership and Organizational Identification on Employee Silence Intentions", German Journal of Human Resource Management, 30(3-4), pp.246~266 (2016)
  76. Morrison, E. W., "Organizational Silence: A Barrier to Change and Development in a Pluralistic World", Academy of Management Review, 25(4), pp.706~725 (2000)
  77. Morrison, E. W., "An Approach‐inhibition Model of Employee Silence: The Joint Effects of Personal Sense of Power and Target Openness", Personnel Psychology, 68(3), pp.547~580 (2015)
  78. Myers, G. E., "The Dynamics of Human Communication: A Laboratory Approach" (1992), McGraw-Hill
  79. Nonaka, I, "The Knowledge-Creating Company", Harvard Business Review, 85(7, pp.8) (2007), 162~171
  80. Oetzel, J. G., "Face Concerns in Interpersonal Conflict:A Cross-Cultural Empirical Test of the Face Negotiation Theory", Communication Research, 30(6), pp.599~624 (2003)
  81. Park, C., "Organizational Silence and Whistle‐Blowing on IT Projects:An Integrated Model", Decision Sciences, 40(4), pp.901~918 (2009)
  82. Pinder, C. C., "Employe e Silence: Quiescence and Acquiescence as Responses to Perceived Injustice", Research in Personnel and Human Resources Management, pp.331~369 (2001)
  83. Rahimnia, F., "Authentic Leadership and Employee Well-Being: The Mediating Role of Attachment Insecurity", Journal of Business Ethics, 132(2), pp.363~377 (2014)
  84. Rich, B. L., "Job Engagement: Antecedents and Effects of Job Performance", Academy of Management Journal, 53(3), pp.617~635 (2010)
  85. The Drivers of Employee Engagement Report 408, "Robinson D.", Institute for Employment Studies, ~ (2004)
  86. Roth, S., "Effects of Noncontingent Reinforcement on Tasks of Differing Importance: Facilitation and Learned Helplessness", Journal of Personality and Social Psychology, 32(4), pp.680~691 (1975)
  87. Schneider, B, "The Climate for Service:An Application of the Climate Construct", Organizational Climate and Culture, (1), pp.383~412 (1990)
  88. Schneider, B., "Organizational Climate and Culture", Annual Review of Psychology, (64), pp.361~388 (2013)
  89. Senge, P., "The Dance of Change: The Challenges to Sustaining Momentum in Learning Organizations" (1999), Nicholas Brealey Publishing
  90. Schaufeli, W. B., "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach", Journal of Happiness Studies, 3(1), pp.71~92 (2002)
  91. Simons, T. L., "Task Conflict and Relationship Conflict in Top Management Teams: The Pivotal Role of Intragroup Trust", Journal of Applied Psychology, 85(1), pp.102~111 (2000)
  92. Slade, M. R., "The Adaptive Nature of Organizational Silence: A Cybernetic Exploration of the Hidden Factory", pp.2008
  93. Tangirala, S., "Employee Silence on Critical Work Issues:The Cross Level Effects of Procedural Justice Climate", Personnel Psychology, 61(1), pp.37~68 (2008)
  94. Tepper, B. J., "Predictors of Abusive Supervision: Supervisor Perceptions of Deep-level Dissimilarity, Relationship Conf lict, and Subordinate Performance", Academy of Management Journal, 54(2), pp.279~294 (2011)
  95. Timming, A. R., "Employee Silence and the Authoritarian Personalit y: A Political Psycholog y of Workplace Democracy", International Journal of Organizational Analysis, 23(1), pp.154~171 (2015)
  96. Ting-Toomey, S., "Facework Competence in Intercultural Conf lict: An Updated Face Negotiation Theory", International Journal of Intercultural Relations, 22(2), pp.187~225 (1998)
  97. Tjosvold, D, "Rights and Responsibilities of Dissent: Cooperative Conflict", Employee Responsibilities and Rights Journal, 4(1), pp.13~23 (1991)
  98. Tracey, J. B., "Applying Trained Skills on the Job:The Importance of the Work Environment", Journal of Applied Psychology, 80(2), pp.239~252 (1995)
  99. Van den Hooff, B., "What One Feels and What One Knows: The Influence of Emotions on At t it udes a nd I ntent ions Towa rds Knowledge Sharing", Journal of Knowledge Management, 16(1), pp.148~158 (2012)
  100. Van Dyne, L., "Conceptualizing Employee Silence and Employee Voice as Multi-dimensional Constr ucts", Journal of Management Studies, 40(6), pp.1359~1392 (2003)
  101. Vakla, M., "Antecedents and Consequences of Organizational Silence: An Empirical Investigation", Employee Relations, 27(5), pp.441~458 (2005)
  102. Wang, Y-D., "Organizational Ethical Climate, Perceived Organizational Support, and Employee Silence: A Cross-Level Investigation", Human Relation, 66(6), pp.783~802 (2013)
  103. Wasko, M. M., "Why Should I S hare? E xamining S ocial C apital and Knowledge Contribution in Electronic Networks of Practice", MIS Quarterly, 29(1), pp.35~57 (2005)
  104. Watkin, C., "Leadership Motivation and the Drivers of Share Price: The Business Case for Measuring Organizational Climate", Leadership and Organization Development Journal, 24(7), pp.380~386 (2003)
  105. Wendell, L. F., "Orga nizat ion Development and Tran sformation: Managing Effective Change", pp.2004, McGraw-Hill
  106. Yan, Z., "Knowledge Sharing in Online Health Communities: A Social Exchange Theory Perspective", Information & Management, 53(5), pp.643~653 (2016)
  107. Zhang, X., "Culture Effects on the Knowledge Sharing in Multi-national Virtual Classes: A Mixed Method", Computers in Human Behavior, (31), pp.491~498 (2014)

관련 논문AI추천

조직학습관점에서 본 조직 침묵: 국내외 조직 침묵 연구 동향 분석을 바탕으로오석영, 정혜윤, 조혜나한국기업교육학회 · 기업교육과인재연구2020 · 제22권 제3호종업원 침묵의 전염: 방어적 및 체념적 침묵을 중심으로박동건, 정현선한국산업및조직심리학회 · 한국심리학회지: 산업 및 조직2013 · 제26권 제1호구성원들의 학습관성, 폐기학습, 지식통합능력, 혁신행동 간의 관계에 관한 실증연구천면중, 허명숙한국지식경영학회 · 지식경영연구2015 · 제16권 제2호공무원의 침묵이 조직학습 인식에 미치는 영향김태형, 박정민한국인사행정학회 · 한국인사행정학회보2021 · 제20권 제3호침묵분위기, LMX, 혁신행동의 관계에 대한 실증연구이광희, 이병진, 장은혜, 엔흐어트겅 떠르즈거터브한국산업경영시스템학회 · 한국산업경영시스템학회지2014 · 제37권 제3호조직침묵 연구 동향 및 향후 연구 과제: 국외 연구의 개념 및 국내 연구의 실증변수들을 중심으로박지성, 박찬우경영경제연구소 · 아태비즈니스연구2023 · 제14권 제3호

이 간행물의 다른 논문 (11건)

The Effect of Authentic Leadership and Psychological Contract Breach on Organizational Cynicism: Focusing on the Moderated Mediation of Followers’ Identification with the Leader신제구, 김예성pp. 1-29The Effect of Evaluative Concerns Perfectionism on Resilience: The Joint Moderating Effect of the Social Support and Emotional Intelligence of the Leader신제구, 김민경pp. 63-96온라인 구매 행태를 고려한 토픽 모델링 기반 도서 추천정영진, 조윤호pp. 97-118주도적 성격과 지식 공유: LMXSC의 상반된 조절효과 검증박지성, 채희선pp. 119-136사회적 지지 과부하가 소셜미디어 환경에서의 사회적 소통에 미치는 영향박준석, 곽기영pp. 137-157
원문 보기