본문 바로가기
KERD
논문KCI 등재

호텔조리종사원의 직무요구-자원(JD-R)이 직무열의, 직무탈진 및 이직의도에 미치는 영향

Effect on Job Engagement, Job Burnout and Turnover Intention by Job Demand

장혁래
한국호텔리조트학회 (Korea Hotel & Resort Association)|2016.08|호텔리조트연구 (Journal of Hotel & Resort)|제15권 제3호|pp. 81-101

0

조회

0

다운로드

15

인용

0

참고문헌

키워드

이직의도Turnover IntentionJob EngagementJob Burnout직무탈진직무요구-자원Job Demand-Resource
주제분류관광학

초록

This study is to suggest the basic data that are useful to the human resource management of hotel cooking workers by setting the job demand-resource of hotel cooking workers as the influencing factors and figuring out the influencing relationship to job engagement, job burnout which are the dependent factors, and finally turnover intention. For data collection, total 300 questionnaires were distributed to hotels from 10th April to 30th April in 2016 and 255 questionnaires were collected but 11 questionnaires were excluded because they have a serious tendency of centralization or not suitable for analysis, we conducted the factor analysis and reliability test to 244 questionnaires by using SPSS 22.0 and AMOS 22.0, the covariance structure analysis was conducted to verify the suggested hypothesis. Reviewing the analyzed result, first it showed that social support, self-development and work overload influenced to the job engagement meaningfully. On the contrary, it showed that voluntary work, role ambiguity and role conflict didn't influence to the job engagement meaningfully. Second, reviewing the relationship between job demand-resource and job burnout, it showed that social support, self-development and work overload influenced to the job burnout meaningfully. On the contrary, it showed that voluntary work, role ambiguity and role conflict didn't influence to the job burnout meaningfully. Third, reviewing the relationship between job demand-resource and turnover intention, it showed that voluntary work, self-development and work overload influenced to the turnover intention meaningfully. On the contrary, it showed that social support, role ambiguity and role conflict didn't influence to the turnover intention meaningfully. Fourth, it showed that job engagement, which is the influencing factor, influenced to the turnover intention negatively. Finally, it showed that job burnout, which is the influencing factor, influenced to the turnover intention negatively. Therefore we suggested the useful implications on job demand-resource of hotel cooking workers based on analyzed result.

Abstract

This study is to suggest the basic data that are useful to the human resource management of hotel cooking workers by setting the job demand-resource of hotel cooking workers as the influencing factors and figuring out the influencing relationship to job engagement, job burnout which are the dependent factors, and finally turnover intention. For data collection, total 300 questionnaires were distributed to hotels from 10th April to 30th April in 2016 and 255 questionnaires were collected but 11 questionnaires were excluded because they have a serious tendency of centralization or not suitable for analysis, we conducted the factor analysis and reliability test to 244 questionnaires by using SPSS 22.0 and AMOS 22.0, the covariance structure analysis was conducted to verify the suggested hypothesis. Reviewing the analyzed result, first it showed that social support, self-development and work overload influenced to the job engagement meaningfully. On the contrary, it showed that voluntary work, role ambiguity and role conflict didn't influence to the job engagement meaningfully. Second, reviewing the relationship between job demand-resource and job burnout, it showed that social support, self-development and work overload influenced to the job burnout meaningfully. On the contrary, it showed that voluntary work, role ambiguity and role conflict didn't influence to the job burnout meaningfully. Third, reviewing the relationship between job demand-resource and turnover intention, it showed that voluntary work, self-development and work overload influenced to the turnover intention meaningfully. On the contrary, it showed that social support, role ambiguity and role conflict didn't influence to the turnover intention meaningfully. Fourth, it showed that job engagement, which is the influencing factor, influenced to the turnover intention negatively. Finally, it showed that job burnout, which is the influencing factor, influenced to the turnover intention negatively. Therefore we suggested the useful implications on job demand-resource of hotel cooking workers based on analyzed result.

참고문헌 (47)

  1. 곽상종, "고객센터에서 상담사의 직무탈진감이 고객지향성, 직무만족 및 이직의도에 미치는 영향", 경영학연구, 39(3), pp.541~576 (2010), 한국경영학회
  2. 김광수, "카지노 딜러의 감정노동, 감정부조화, 소진이 이직의도에 미치는 영향", 관광연구저널, 27(1), pp.467~481 (2013), 한국관광연구학회
  3. 김미란, "병원간호사의 소진, 직무만족, 조직몰입과 이직의도의 관계", 한국직업건강간호학회지, 22(2), pp.93~101 (2013), 한국직업건강간호학회
  4. 김인선, "직무요구- 자원 이론에서의 감정노동전략의 역할", 한국콘텐츠학회 논문지, 15(6), pp.432~444 (2015), 한국콘텐츠학회[DOI]
  5. 김희진, "호텔종사자의 직무요구와 직무자원(JD-R), 직무열의,자아효능감 및 업무성과간의 관계연구", 관광학연구, 37(8), pp.33~53 (2013), 한국관광학회
  6. 김유경, "항공사 객실승무원의 직무열의, 직무소진, 그리고 정서적 조직몰입과의 관계에서 정서조절능력의 조절효과", 외식경영연구, 18(6), pp.277~300 (2015), 한국외식경영학회
  7. 김판영, "여행사 종사원의 역할 스트레스, 소진, 그리고 직무태도와의 관련성", 관광연구저널, 22(4), pp.63~78 (2008), 한국관광연구학회
  8. 김판영, "관광서비스 종사원의 소진 현상과 대처 전략", 한국콘텐츠학회 논문지, 8(1), pp.103~115 (2008), 한국콘텐츠학회
  9. 김호석, "호텔 기업 총지배인의 변혁적 리더십이 외식종사원의 직무열의, 직무성과, 그리고 이직의도에 미치는 영향", 한국외식산업학회지, 9(3), pp.29~43 (2013), 한국외식산업학회
  10. 류중삼, "호텔종사원의 조직 침묵이 이직의도에 미치는 영향 : 개인-조직 적합성의 조절효과를 중심으로", Tourism Research, 40(1), pp.165~184 (2015), 한국관광산업학회
  11. 박노윤, "직무열의의 선행요인과 효과", 경영교육연구, 26(5), pp.543~573 (2011), 한국경영교육학회
  12. 박상언, "감정표현요구와 감정부조화, 그리고 심리적 반응 간의 관계에 관한 연구", 조직과 인사관리연구, 32(1), pp.25~53 (2008), 한국인사관리학회
  13. 신성원, "경찰관의 심리적 탈진이 직무만족 및 이직의도에 미치는 영향", 한국콘텐츠학회 논문지, 10(7), pp.337~343 (2010), 한국콘텐츠학회
  14. 유선욱, "PR실무자의 직무열의와 직무소진에 대한 연구 : 직무요구-자원 모델을 적용하여", 한국언론학보, 57(1), pp.335~363 (2013), 한국언론학회
  15. 윤장원, "서비스직에서 직무요구와 직무자원이 직무탈진에 미치는 영향과 개인특성의 조절효과", 대한경영학회지, 19(6), pp.2531~2559 (2006), 대한경영학회
  16. 이덕로, "직무만족과 조직의도와의 관계에 관한 연구", 인적자원관리연구, 13(1), pp.123~144 (2006), 한국인적자원관리학회
  17. 이명구, "국외여행인솔자의 직무요구-자원(JDR)이 직무착근도와 직무탈진에 미치는 영향", 호텔관광연구, 17(3), pp.58~76 (2015), 한국호텔관광학회
  18. 신강현, "직무탈진과 직무열의의 요구-자원 모델에서 정서노동전략의 역할 - 콜센터 상담원을 대상으로 -", 한국심리학회지: 산업 및 조직, 19(4), pp.573~596 (2006), 한국산업및조직심리학회
  19. 이종목, "직무 스트레스 척도제작에 관한 연구(Ⅰ)", 사회심리학 연구, 4(1), pp.241~262 (1988)
  20. 정주현, "호텔 종사자의 직무착근도를 향상시키는 직무자원 요인 고찰 및 조직시민행동과 직무성과와의 구조관계 분석", 호텔경영학연구, 춘계학술대회 (2014)
  21. Bakker, A. B., "The Job Demands-Resources model: state of the art", Journal of Managerial Psychology, 22(3), pp.309~328 (2007)
  22. Bakker, A. B., "Job resources boost work engegement, particularly when job demands are high", Journal of Educational Psychology, 99(2), pp.274~284 (2007)
  23. Cobb, S., "Social Support as a Moderator of Life Stress", Psychosomatic Medicine, 38(5), pp.300~314 (1976)
  24. Csikszentmihalyi, M., "Flow: The psychology of optimal experience" (1990), Harper and Row
  25. De Jonge, J., "Job characteristics and employee well-being:A test of Warrs Vitamin Model in health care workers using structural equation modeling", Journal of Organizational Behavior, 19, pp.387~407 (1998)
  26. Demerouti, E., "The job demands-resources model of burnout", Journal of Applied Psychology, 86(3), pp.499~512 (2001)
  27. Edwards, J. R., "Theories of organizational stress" (1988), Oxford University Press
  28. Fogarty, T. J., "Antecedents and Consequences of Burnout in Accounting: Beyond the Role Stress Model．", Behavioral Research in Accounting, 12, pp.31~67 (2000)
  29. Hobfoll., "The influence of culture, community, and the nested self in the stress process: Advancing conservation of resources theory", Applied Psychology: An International Review, 50(3), pp.337~370 (2002)
  30. Hsieh, P. L., "A Study of Relationship among Service Quality Requirement, Emotional Labor, Turnover Intention, Achievement & Emotional Intelligence in Hotel Front Line Staff", Master, pp.2015
  31. Kahn, W. A., "Psychological conditions of personal engagement and disengagement a work", Academy of Management Journal, 33, pp.692~724 (1990)
  32. Ladebo, O. J., "Emotionaland behavioral reactions to work overload:Self-efficacy as a moderator", Current Research Social Psychology, 13, pp.86~100 (2007)
  33. Maertz, C. P. Jr., "25 Years of voluntary turnover research: A review and critique", International Review of Industrial and Organizational Psychology, 13, pp.49~81 (1998)
  34. Maslach, C., "The measurement of experienced burnout", Journal of Occupational Behavior, 2(2), pp.99~113 (1981)
  35. Maslach, C., "The Maslach Burnout Inventory" (1986), Consulting Psychologists Press
  36. Maslach, C., "Job burnout", Annual Review Psychology, 52(1), pp.397~422 (2001)
  37. Myers, D. G., "The funds, friends, and faith of happy people", American Psychologist, 55(1), pp.56~67 (2000)
  38. Newell, S., "Creating the Healthy Organization: Well-being Diversity and Ethics at Work" (2002), Thomson Learning
  39. Rich, B. L., "Job Engagement: Antecedents and Effecton Job Performance", Academy of Management Journal, pp.617~635 (2010)
  40. Schaufeli, W. B., "Work engagement: An emerging psychological concept and its implications, Research in Social Issues in Management, 5: Managing social and Etical Issues in Organizations" (2005), Information Age Publishers
  41. Schaufeli, W. B., "Job Demands, Job Resources, and Their Relationship with Burnout and Engagement: A Multi-Sample Study", Journal of Organizational Behavior, 25(3), pp.293~315 (2004)
  42. Schaufeli, W. B., "Work engagement: An emerging psychological concept and its implications, Research in Social Issues in Management, 5: Managing social and Etical Issues in Organizations" (2005), Information Age Publishers
  43. Schaufeli, W. B., "The measurement of engagement and burnout: A confirmative analytic approach", Journal of Happiness Studies, 3(1), pp.71~92 (2002)
  44. Schlesinger, L., "Breaking the cycle of failure in service", Sloan Management Review, (spring), pp.17~28 (1991)
  45. Seligman, M. E. P., "Positive psychology: An introduction", American Psychologist, 55, pp.5~14 (2000)
  46. Söderfeldt, M., "Burnout in social work", Social Work, 40, pp.638~646 (1995)
  47. Xanthopoulou, D., "The role of personal resources in the job demands-resources model", International Journal of Stress Management, 14(2), pp.121~141 (2007)

관련 논문AI추천

외식 종사원의 직무요구-직무자원이 직무열의와 직무탈진 및 조직유효성에 미치는 영향송승헌, 조성호한국호텔리조트학회 · 호텔리조트연구2022 · 제21권 제6호특급호텔 외식 종사원의 직무 스트레스가 직무소진과 이직의도에 미치는 영향권나영, 박수정, 신형철관광경영학회 · 관광경영연구2018 · 제22권 제5호고성과작업시스템 요소와 직무요구 및 자원, 그리고 이직의도 간 영향관계의 대한 연구 -호텔 직무를 중심으로-박영준, 배금광, 이상묵한국외식산업학회 · 한국외식산업학회지2023 · 제19권 제5호호텔 직원의 직무요구와 직무자원이 워크 인게이지먼트에 미치는 영향: 소외의 매개효과를 중심으로이아미, 이연우산업개발연구소 · 산업혁신연구2025 · 제41권 제3호외식업종사자의 감정노동과 직무스트레스가 직무소진과 이직의도에 미치는 영향정봉구한국외식산업학회 · 한국외식산업학회지2019 · 제15권 제2호호텔객실종사원의 감정노동, 직무탈진감과 이직의도와 관계에서 사회적 지원의 조절효과 연구윤영일, 조문식관광경영학회 · 관광경영연구2018 · 제22권 제1호

이 간행물의 다른 논문 (22건)

호텔기업의 전략적 원가관리기법이 정보만족도 및 경영성과에 미치는 영향 - 부산지역을 중심으로 -원철식pp. 5-20호텔 주방의 물리적환경과 직무만족 및 직무몰입과의 영향관계양충훈, 김영길, 최웅pp. 21-39특급 호텔 조리사의 근무스케줄이일 - 가족갈등 및 직무만족에 미치는 영향고영욱, 김규석, 김형일pp. 41-61호텔 종사원의 삶의 질이 직무만족에 미치는 영향 - 직업소명의식의 조절효과를 중심으로 -손애화, 박효성, 박희영, 차성민pp. 63-80호텔직원의 직무스트레스와 이직의도 간의 영향관계 - 제주지역을 중심으로 -서정모pp. 103-127
원문 보기