항공사 객실승무원이 지각한 팀장역량이 팀원의 직무성과와 팀 성과에 미치는 영향
The Impact of a Flight Attendant's Self-perceived Team Leader's Competence on Team Members' Job Performance and Team Performance
0
조회
0
다운로드
8
인용
0
참고문헌
키워드
초록
The purpose of this study is to investigate the effect of flight attendant's self-perceived team leader's competence on team members' job performance and team performance. Data was obtained from a survey of 248 flight attendants of 'K' airline company. The results are as follows: Job skill and implementation, leadership, personality and behavior, strategic view were positively related team leader's competence. Team leader's strategic view enhances team members' job performance. Additionally team leader's leadership was found to explain a significant proportion of team performance. Team members' job performance influenced team performance directly. Implications of these results, as well as directions for future research, are discussed.
Abstract
The purpose of this study is to investigate the effect of flight attendant's self-perceived team leader's competence on team members' job performance and team performance. Data was obtained from a survey of 248 flight attendants of 'K' airline company. The results are as follows: Job skill and implementation, leadership, personality and behavior, strategic view were positively related team leader's competence. Team leader's strategic view enhances team members' job performance. Additionally team leader's leadership was found to explain a significant proportion of team performance. Team members' job performance influenced team performance directly. Implications of these results, as well as directions for future research, are discussed.
참고문헌 (36)
- 강명희, "팀제 운영 기업에서 구성원이 인식하는 팀 특성, 지식공유정도, 팀 성과 간의 관계규명", 기업교육연구, 13(1), pp.51~74 (2011), 한국기업교육학회
- 김경수, "리더의 배려행동이 부하의 성과에 미치는 영향: 부하의 역량 및 도덕성의 조절효과 검증", 조직과 인사관리연구, 39(1), pp.93~117 (2015), 한국인사관리학회
- 김보영, "서비스 팀에서 다양성 관리에 관한 연구: 팀장의 과업수행 역량의 조절효과를 중심으로", 리더십연구, 2(4), pp.37~75 (2011), 리더십학회
- 김태룡, "팀제가 조직성과에 미치는 영향: 행정자치부에 도입된 팀제를 중심으로", 한국행정학보, 40(4), pp.303~326 (2006), 한국행정학회
- 김형일, "호텔 중간 관리자의 리더십유형과 종사원의개인특성이 조직시민행동에 미치는 영향", 호텔리조트연구, 12(3), pp.187~207 (2013), 한국호텔리조트학회
- 노현재, "상사의 감성지능이 팀 만족 및 팀 성과에 미치는 영향: 변혁적 리더십의 매개효과를 중심으로", 조직과 인사관리연구, 35(3), pp.199~217 (2011), 한국인사관리학회
- 대한항공, "팀성과 평가기준", ~ (2015)
- 대한항공, "팀장역량평가 항목", ~ (2015)
- 박정우, "호텔기업에서 상사-구성원 교환관계가 부하직원의 직무몰입과 이직의도에 미치는 영향", 한국외식산업학회지, 11(4), pp.37~49 (2015), 한국외식산업학회
- 오현경, "K-항공사 객실라인팀장의 리더역량이 리더십 만족도에 미치는영향에 관한 연구", 항공진흥, (1), pp.63~87 (2011)
- 이종호, "서비스 전문직 종사자 직무만족의 “사회적 차원”에 관한 연구", 상품학연구, 29(1), pp.91~105 (2011), 한국상품학회
- 이종호, "항공사 객실승무원 조직에서 팀관리자의 감성지능이 팀유효성 및 조직유효성에 미치는 영향", 한국항공경영학회지, 12(5), pp.97~117 (2014), 한국항공경영학회
- 최동주, "서번트 리더십, 상사에 대한 신뢰, 조직시민행동에 관한 연구", 호텔리조트연구, 7(2), pp.159~175 (2008)
- 최웅, "외식업체 중간 관리자의 리더십 유형에 따른 종사원의 조직몰입, 만족, 이직의도에 관한 연구", 호텔리조트연구, 12(2), pp.373~400 (2013), 한국호텔리조트학회
- Ashkanasy, N. M., "Emotion in the workplace: The new challenge for managers", The Academy of Management Executive, 16(1), pp.76~86 (2002)
- Babin, B. J., "Employee behavior in a service environment: A model and test of potential differences between men and women", The Journal of Marketing, pp.77~91 (1998)
- Bassett‐Jones, N., "The paradox of diversity management, creativity and innovation", Creativity and innovation management, 14(2), pp.169~175 (2005)
- Bettencourt, L. A., "Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents", Journal of Retailing, 81(2), pp.141~157 (2005)
- Bishop, J. W., "An examination of organizational and team commitment in a self-directed team environment", Journal of Applied Psychology, 85(3), pp.439~450 (2000)
- Brown, S. P., "The effect of effort on sales performance and job satisfaction", The Journal of Marketing, pp.70~80 (1994)
- Csikszentmihalyi, M., "The Systems Model of Creativity", pp.67~71 (2014), Springer Netherlands
- Gibson, C. B., "Virtual teams that work: Creating conditions for virtual team effectiveness" (2003), John Wiley & Sons
- Goodman, S. A., "Person–organization fit and contextual performance: Do shared values matter", Journal of Vocational Behavior, 55(2), pp.254~275 (1999)
- Griffin, R., "Organizational behavior" (2011), Nelson Education
- Klein, K. J., "Levels issues in theory development, data collection, and analysis", Academy of Management review, 19(2), pp.195~229 (1994)
- McClelland, D. C., "Testing for competence rather than for" intelligence."", American psychologist, 28(1), pp.1~14 (1973)
- Mehra, A., "Distributed leadership in teams: The network of leadership perceptions and team performance", The Leadership Quarterly, 17(3), pp.232~245 (2006)
- Millar, K. I., "Performance appraisal of professional social workers", Administration in social work, 14(1), pp.65~85 (1990)
- Mumford, M. D., "Managing creative people: Strategies and tactics for innovation", Human resource management review, 10(3), pp.313~351 (2000)
- Mumford, M. D., "Leadership skills for a changing world: Solving complex social problems", The Leadership Quarterly, 11(1), pp.11~35 (2000)
- Neuman, G. A., "Team effectiveness: beyond skills and cognitive ability", Journal of Applied psychology, 84(3), pp.376~389 (1999)
- Snijders, T., "Multilevel analysis: An introduction to basic and applied multilevel analysis" (1999)
- Srivastava, A., "Empowering leadership in management teams: Effects on knowledge sharing, efficacy, and performance", Academy of management journal, 49(6), pp.1239~1251 (2006)
- Van Knippenberg, D., "Work group diversity", Annu. Rev. Psychol, 58, pp.515~541 (2007)
- Williams, K. Y., "A REVIEW OF 40 YEARS OF RESEARCH", Research in organizational behavior, 20, pp.77~140 (1998)
- Wong, C. S., "The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study", The leadership quarterly, 13(3), pp.243~274 (2002)