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호텔조리종사원의 심리적 임파워먼트가 직무만족과 조직몰입 및 고객지향성에 미치는 영향

The Effect of Psychological Empowerment on Job-Satisfaction, Organizational Commitment and Customer Orientation in Hotel Kitchen Employee`s

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한국호텔리조트학회 (Korea Hotel & Resort Association)|2016.11|호텔리조트연구 (Journal of Hotel & Resort)|제15권 제4호|pp. 167-183

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참고문헌

키워드

조직몰입직무만족Organizational commitment재구매의도Repurchase Intention심리적 임파워먼트Psychological EmpowermentJob satisfaction Expectation
주제분류관광학

초록

The purpose of this study is to investigate the effects of employees' psychological empowerment on the job satisfaction, the organizational commitment and the suggest the ideal ways how to improve productivity through human resource management and how to get competitive advantages for efficient management. For data collection, total 400 questionnaires were distributed to hotels from 10th April to 30th April in 2016 and 266 questionnaires were collected but 51 questionnaires were excluded because they have a serious tendency of centralization or not suitable for analysis, we conducted the factor analysis and reliability test to 215 questionnaires by using SPSS 22.0 and AMOS 22.0, the covariance structure analysis was conducted to verify the suggested hypothesis. First, competence, impact has positive effect on organizational commitment. Second, self-determination, competence, impact, meaning has positive effect on job satisfaction. Third, self-determination, competence, impact, meaning has positive effect on customer orientation. Fourth, it showed that organizational commitment didn't influence to the job satisfaction meaningfully. Fifth, it showed that organizational commitment didn't influence to the customer orientation meaningfully. Finally, job satisfaction has positive effect on customer orientation.

Abstract

The purpose of this study is to investigate the effects of employees' psychological empowerment on the job satisfaction, the organizational commitment and the suggest the ideal ways how to improve productivity through human resource management and how to get competitive advantages for efficient management. For data collection, total 400 questionnaires were distributed to hotels from 10th April to 30th April in 2016 and 266 questionnaires were collected but 51 questionnaires were excluded because they have a serious tendency of centralization or not suitable for analysis, we conducted the factor analysis and reliability test to 215 questionnaires by using SPSS 22.0 and AMOS 22.0, the covariance structure analysis was conducted to verify the suggested hypothesis. First, competence, impact has positive effect on organizational commitment. Second, self-determination, competence, impact, meaning has positive effect on job satisfaction. Third, self-determination, competence, impact, meaning has positive effect on customer orientation. Fourth, it showed that organizational commitment didn't influence to the job satisfaction meaningfully. Fifth, it showed that organizational commitment didn't influence to the customer orientation meaningfully. Finally, job satisfaction has positive effect on customer orientation.

참고문헌 (48)

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