호텔종사원의 조직공정성 지각이 직무열의와 혁신행동에 미치는 영향 - 조직분위기의 조절효과를 중심으로 -
The Effects of Hotel Employees’ Perceived Organizational Justice on Work Engagement and Innovative Behavior - Focusing on the Mediating Effects of Organizational Climate -
0
조회
0
다운로드
2
인용
0
참고문헌
키워드
초록
This study aims to examine the effect of organizational justice perceived by hotel employees' on work engagement, innovation behavior. In addition, The moderating effect of the organizational climate was verified in the relationship between organizational justice, work engagement, and innovative behavior. In order to achieve the research purpose, this study established a research model based on six research hypotheses derived from a theoretical review. Data was collected from 211 hotel employees' working at 4-star and 5-star hotels located in the area of South Korea. Due to the strengthening of social distancing, the survey was conducted in a way online. The findings are as follows: firstly, hotel employees' organizational justice positively and significantly affects work engagement. Second, the study found that interaction justice, distribution justice, and procedural justice positively and significantly influences innovative behavior. Third, work engagement positively and significantly influences innovation behavior. Fourth, the moderating effect examine the organizational climate was partially adopted in the relationship between organizational justice, work engagement, and innovative behavior. Based on these findings, the current study discusses practical suggestions regarding the importance of hotel employees' organizational justice.
Abstract
This study aims to examine the effect of organizational justice perceived by hotel employees' on work engagement, innovation behavior. In addition, The moderating effect of the organizational climate was verified in the relationship between organizational justice, work engagement, and innovative behavior. In order to achieve the research purpose, this study established a research model based on six research hypotheses derived from a theoretical review. Data was collected from 211 hotel employees' working at 4-star and 5-star hotels located in the area of South Korea. Due to the strengthening of social distancing, the survey was conducted in a way online. The findings are as follows: firstly, hotel employees' organizational justice positively and significantly affects work engagement. Second, the study found that interaction justice, distribution justice, and procedural justice positively and significantly influences innovative behavior. Third, work engagement positively and significantly influences innovation behavior. Fourth, the moderating effect examine the organizational climate was partially adopted in the relationship between organizational justice, work engagement, and innovative behavior. Based on these findings, the current study discusses practical suggestions regarding the importance of hotel employees' organizational justice.
참고문헌 (72)
- 권영국, "직무열의의 선행요인 및 결과변수에 관한 연구: 서울소재 특 1급 호텔 식음료 부서를 중심으로", Culinary Science & Hospitality Research, 21(3), pp.212~231 (2015), (사)한국조리학회[DOI]
- 권혁삼, "중소기업 구성원이 지각한 조직공정성, 혁신행동, 조직몰입, 고객지향성 간 관계 규명에 대한 연구: 지식공유행동의 매개효과를 중심으로", 경영교육연구, 35(3), pp.181~207 (2020), 한국경영교육학회
- 김문준, "혁신행동에 영향을 미치는 조직문화와 조직공정성에 관한 연구", 기업경영리뷰, 10(1), pp.199~230 (2019), KNU 기업경영연구소
- 김영중, "특급호텔 종사원의 일-가정 갈등이 직무스트레스, 직무열의 및 이직의도에 미치는 영향: 조리 및 식음료 종사원의 조절 효과", Culinary Science & Hospitality Research, 26(3), pp.79~87 (2020), (사)한국조리학회[DOI]
- 박광용, "호텔조리사의 조직 공정성이 조직유효성에 미치는 영향 및 자기효능감의 매개효과", 외식경영연구, 23(6), pp.155~180 (2020), 한국외식경영학회[DOI]
- 박기준, "조직공정성이 직무열의와 조직침묵에 미치는 영향에 관한 연구", 융합사회와 공공정책, 14(2), pp.3~32 (2020), 융합사회연구소
- 박상현, "유소년 스포츠클럽 조직공정성과 조직시민행동의 관계에서 LMX의 조절효과", 한국체육교육학회지, 26(4), pp.197~207 (2021), 한국체육교육학회
- 박은경, "코로나19 팬데믹 이후 호텔경영전략에 대한 SWOT-AHP 분석: 제주지역 5성급 호텔을 중심으로", 관광레저연구, 34(1), pp.275~293 (2022), (사)한국관광레저학회
- 박인영, "외식산업 구성원의 조직문화가 조직공정성과 조직유효성에미치는 영향에 관한 연구", 관광연구저널, 34(2), pp.109~126 (2020), 한국관광연구학회
- 박혜정, "항공사 객실팀의 조직분위기, 팀승무원의 조직몰입, 조직시민행동이 서비스수행에 미치는 영향", 박사, 호텔관광경영학, pp.2009
- 박재춘, "가족친화적 조직분위기와 혁신행동의 관계에서 성별과 회복탄력성의 조절된 조절효과", 한국콘텐츠학회 논문지, 21(3), pp.258~269 (2021), 한국콘텐츠학회[DOI]
- 박종철, "호텔기업 구성원의 사내기업가정신, 자기효능감, 혁신행동 및 인지적 성과의 구조적 관계", 호텔경영학연구, 30(4), pp.17~31 (2021), 한국호텔외식관광경영학회
- 배수현, "중소기업 사무직 초기경력자의 지각된 과잉자격, 일의 의미, 조직공정성 및 조직냉소주의와 이직의도의 구조적 관계에서 리더-멤버 교환관계의 조절된 매개효과", 박사, pp.2021
- 변재우, "조직정치지각이 조직공정성 및 조직시민행동에 미치는 영향 : 특 1급 호텔구성원 중심으로", 호텔경영학연구, 27(7), pp.199~216 (2018), 한국호텔외식관광경영학회[DOI]
- 서예정, "호텔기업의 CSR 활동이 CSR 진정성, 브랜드 신뢰 및 장기지향성에 미치는 영향", 호텔경영학연구, 31(1), pp.1~18 (2022), 한국호텔외식관광경영학회
- 신일철, "상사 리더십과 동료의 정서적 지원이 성과평가 공정성과 자기효능감을 통하여 과업 성과에 미치는 영향 연구", 한국콘텐츠학회 논문지, 22(6), pp.701~711 (2022), 한국콘텐츠학회[DOI]
- 심덕섭, "기업가적 리더십이 혁신분위기 및 혁신행동에 미치는 영향", 인적자원관리연구, 27(2), pp.65~79 (2020), 한국인적자원관리학회[DOI]
- 심완준, "변혁적 리더십의 하위요인이 혁신행동에 미치는 영향에 관한 연구 : 직무열의의 매개효과를 중심으로", 융합정보논문지, 9(5), pp.104~116 (2019), 중소기업융합학회[DOI]
- 심우극, "비영리기관 중간관리자의 변혁적 리더십과 조직공정성, 혁신행동, 조직성과 간의 구조적 관계에 관한 연구", 고객만족경영연구, 22(2), pp.21~42 (2020), 한국고객만족경영학회[DOI]
- 왕화동, "The Influence of Organizational justice, Ethical Leadership and Work Engagement on Teachers' Innovative Behavior in Colleges and Universities", 박사, pp.2022
- 이종익, "중소 벤처기업의 조직공정성과 공유가치, 직무만족이 혁신행동에 미치는 영향: 조직신뢰의 매개효과를 중심으로", 벤처창업연구, 13(2), pp.51~61 (2018), 한국벤처창업학회[DOI]
- 우하진, "상호작용공정성과 혁신행동: 지식공유의 매개효과", 경영연구, 35(1), pp.35~61 (2020), 한국산업경영학회[DOI]
- "위드 코로나 시대의 호텔 생존 전략" (2020), 위키트리[URL]
- 전용택, "호텔직원의 성과주의, 변혁적 리더십, 직무열의 및 혁신행동간 구조적 관계", 호텔관광연구, 22(4), pp.72~83 (2020), 한국호텔관광학회[DOI]
- 정윤식, "특급 호텔 종사원의 직장외로움이 조직 몰입과 이직의도에 미치는 영향: 조직후원인식의 조절 효과를 중심으로", 관광연구저널, 34(12), pp.155~167 (2020), 한국관광연구학회[DOI]
- 조윤희, "How Does Organizational Justice Affect Job Engagement?", 조직과 인사관리연구, 41(2), pp.21~43 (2017), 한국인사관리학회[DOI]
- 최미경, "호텔서비스종사자의 조직공정성과 선호 리더십 유형이 혁신행동에 미치는 영향에 관한 연구", 관광경영연구, 23(6), pp.831~851 (2019), 관광경영학회[DOI]
- 최민성, "임파워링 리더십과 직무성과의 관계에서 업무통제소재와 직무열의의 매개된 조절효과 검증", 역량개발학습연구(구 한국HRD연구), 12(3), pp.29~63 (2017), Human Engagement Institute[DOI]
- 최병호, "호텔종사원의 팀 구성원 간의 교환관계(TMX)가 조직신뢰와 이직의도에 미치는 영향", 호텔관광연구, 21(4), pp.149~165 (2019), 한국호텔관광학회[DOI]
- 최승일, "조직 공정성이 조직몰입에 미치는 영향에 관한 연구: 팔로워십의 매개 및 조절효과를 중심으로", 한국공공관리학보, 35(3), pp.1~22 (2021), 한국공공관리학회[DOI]
- Abbas, W., "Organizational Justice, Leader Humility, and Service Employees’ Innovative Behavior in a Collectivistic Culture : The Case of Pakistan", Review of Business Management, 23(1), pp.153~179 (2021)
- Adams, J. S, "Advances in experimental social psychology (Vol. 2)", pp.267~299 (1965), Academic Press
- Akram, T., "The impact of organizational justice on employee innovative work behavior : Mediating role of knowledge sharing", Journal of Innovation & Knowledge, 5(2), pp.117~129 (2020)
- Bakker, A. B., "An evidence-based model of work engagement", Current directions in psychological science, 20(4), pp.265~269 (2011)
- Bakker, A. B., "Work Engagement: A Handbook of Essential Theory and Research" (2010), Psychology Press
- Bakhshi, A., "Organizational justice perceptions as predictor of job satisfaction and organization commitment", International journal of Business and Management, 4(9), pp.145~154 (2009)
- Berberoglu, A., "Impact of organizational climate on organizational commitment and perceived organizational performance : empirical evidence from public hospitals", BMC health services research, 18(1), pp.1~9 (2018)
- Burton, R. M., "The science of organizational design : fit between structure and coordination", Journal of Organization Design, 7(1), pp.1~13 (2018)
- Cohen-Charash, Y., "The role of justice in organizations : A meta-analysis", Organizational behavior and human decision processes, 86(2), pp.278~321 (2001)
- Damanpour, F., "Organizational innovation : A meta-analysis of effects of determi-nants and moderators", Academy of management journal, 34(3), pp.555~590 (1991)
- Eisenberger, R., "Does reward increase or decrease creativity?", Journal of Personality and Social Psychology, 66(6), pp.1116~1127 (1994)
- Greenberg, J., "Organizational justice : Yesterday, today, and tomorrow", Journal of management, 16(2), pp.399~432 (1990)
- Hadi, S., "Study of organizational justice in smes and positive consequences : Systematic review", International Journal of Advanced Science and Technology, 29(03), pp.4717~4730 (2020)
- Hassan, A., "Organizational justice as a determinant of organizational commitment and intention to leave", Asian Academy of Management Journal, 7(2), pp.55~66 (2002)
- Homans, G. C., "The humanities and the social sciences", American Behavioral Scientist, 4(8), pp.3~6 (1961)
- Jones, A. P., "Psychological climate : Dimensions and relationships of individual and aggregated work environment perceptions", Organizational behavior and human performance, 23(2), pp.201~250 (1979)
- Kalhor, R., "Role of organizational climate in job involvement: A way to develop the organizational commitment of nursing staff", Journal of evidence-based integrative medicine (2018)
- Kahn, W. A., "Psychological conditions of personal engagement and disengagement at work", Academy of management journal, 33(4), pp.692~724 (1990)
- Karatepe, O. M., "Does climate for creativity mediate the impact of servant leadership on management innovation and innovative behavior in the hotel industry", International Journal of Contemporary Hospitality Management, 32(8), pp.2497~2517 (2020)
- Khuong, M. N., "The Effect of Ethical Leadership and Organizational Justice on Employee Engagement-The Mediating Role of Employee Trust", International Journal of Trade, Economics and Finance, 6(4), pp.235~ (2015)
- Köse, A., "The relationship between work engagement and perceived organizational justice", Educational Administration : Theory and Practice, 24(3), pp.483~528 (2018)
- Kwon, K., "An integrative literature review of employee engagement and innovative behavior : Revisiting the JD-R model", Human Resource Management Review, 30(2), pp.100704~ (2020)
- Le, D., "Integrating chaotic perspective and behavioral learning theory into a global pandemic crisis management framework for hotel service providers", Service Science, 13(4), pp.275~293 (2021)
- Lee, W. R., "How leaders’ positive feedback influences employees’ innovative behavior : The mediating role of voice behavior and job autonomy", Sustainability, 13(4), pp.1901~ (2021)
- Leventhal, G. S., "Social exchange", pp.27~55 (1980), Springer
- Lin, Z., "Structural relationship between organizational justice, organizational trust, and knowledge sharing and innovative behavior : Focus on professors from Chinese sport universities", Journal of Physical Education and Sport, 21(2), pp.882~893 (2021)
- Lind, E. A., "Fairness heuristic theory : Justice judgments as pivotal cognitions in organizational relations", Advances in organizational justice, 56(8), pp.56~88 (2001)
- Lind, E. A., "The social psychology of procedural justice", pp.173~202 (1988), Springer
- Moslehpour, M., "Organizational climate and work style : The missing links for sustainability of leadership and satisfied employees", Sustainability, 11(1), pp.125~ (2018)
- Mulang, H., "Analysis of The Effect of Organizational Justice, Worklife Balance on Employee Engagement and Turnover Intention", Golden Ratio of Human Resource Management, 2(2), pp.86~97 (2022)
- Novitasari, D., "Effect of organizational justice on organizational commitment : mediating role of intrinsic and extrinsic satisfaction", International Journal of Science and Management Studies(IJSMS), 3(3), pp.96~112 (2020)
- Nunnally, J. C., "Clinical diagnosis of mental disorders", pp.97~146 (1978)
- Randall, C. S., "Extensions of justice theory : Justice evaluations and employees' reactions in a natural setting", Social Psychology Quarterly, 58(3), pp.178~194 (1995)
- Salanova, M., "Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty : The Mediation of Service Climate", Journal of Applied Psychology, 90(6), pp.1217~1227 (2005)
- Schaufeli, W. B., "Job demands, job resources, and their relationship with burnout and engagement: A multi‐sample study", Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 25(3), pp.293~315 (2004)
- Schaufeli, W. B., "The measurement of work engagement with a short questionnaire : A cross-national study", Educational and psychological measurement, 66(4), pp.701~716 (2006)
- Scott, S. G., "Determinants of innovative behavior : A path model of individual innovation in the workplace", Academy of management journal, 37(3), pp.580~607 (1994)
- Tian, G., "Linking empowering leadership to employee innovation : The mediating role of work engagement", Social Behavior and Personality : an international journal, 48(10), pp.1~8 (2020)
- Yulianti, P., "Work engagement in the work place : The role of procedural justice, perceived organizational support and organizational trust", Advances in social sciences research journal, 2(8), pp.155~163 (2015)
- Wan, Q., "Associations of organizational justice and job characteristics with work engagement among nurses in hospitals in China", Research in nursing & health, 41(6), pp.555~562 (2018)
- Wang, Y. X., "The mediating role of inclusive leadership : Work engagement and innovative behaviour among Chinese head nurses", Journal of nursing management, 27(4), pp.688~696 (2019)
- Wang, Z., "The influence of exploitative leadership on hospitality employees’ green innovative behavior : A moderated mediation model", International Journal of Hospitality Management, 99, pp.103058~ (2021)
