A Study on the Customer Attitudes toward the Airport IT Service: Focusing on Handling Process and Acceptance Intention
2
조회
0
다운로드
3
인용
0
참고문헌
키워드
초록
Purpose : In the aviation industry, we will investigate the impact of users’ acceptance of technology on their usage behavior and find out the factors that affect their acceptance of technology. We will expand the prior study to find out the impact of the self-service technology of Incheon Airport. Research design, data and methodology : Within the last six months, the survey was conducted on people using self-service technology at Incheon International Airport from July to August 2019. Part 307 of the valid questionnaires were used for this final analysis. The collected data were used to perform frequency, factor, reliability, and multiple regression analyses using the SPSS statistical package. Results : Individual aspects of external variables, service aspects and system aspects have been shown to affect usefulness and perceived ease of use. Also, perceived ease-of-use and usefulness have effects on users' intention to accept technology. Conclusions : The perceived easement and perceived usefulness of Incheon International Airport has been shown to affect self-service users. Increasing the user's self-efficiency and increasing the user's expectations for benefits, convenience, rapid processing, and minimal effort will have a positive meaningful effect on the intention of accepting the technology..
Abstract
Purpose : In the aviation industry, we will investigate the impact of users’ acceptance of technology on their usage behavior and find out the factors that affect their acceptance of technology. We will expand the prior study to find out the impact of the self-service technology of Incheon Airport. Research design, data and methodology : Within the last six months, the survey was conducted on people using self-service technology at Incheon International Airport from July to August 2019. Part 307 of the valid questionnaires were used for this final analysis. The collected data were used to perform frequency, factor, reliability, and multiple regression analyses using the SPSS statistical package. Results : Individual aspects of external variables, service aspects and system aspects have been shown to affect usefulness and perceived ease of use. Also, perceived ease-of-use and usefulness have effects on users' intention to accept technology. Conclusions : The perceived easement and perceived usefulness of Incheon International Airport has been shown to affect self-service users. Increasing the user's self-efficiency and increasing the user's expectations for benefits, convenience, rapid processing, and minimal effort will have a positive meaningful effect on the intention of accepting the technology..
참고문헌 (21)
- Adams, D. A., "Perceived Usefulness, Ease of Use and Usage of Information Technology; A Replication", Mis Quarterly, 16(2), pp.227~247 (1992)
- Agarwal, R., "The Role of Innovation Characteristics and Perceived Voluntaries in the Acceptance of Information Technologies", Decision Sciences, 28(3), pp.557~582 (1997)
- Agarwal, R., "Time File When You’re Having Fun : Cognitive Absorption and Beliefs About Information Technology Usage", MIS Quarterly, 24(4), pp.665~694 (2000)
- Bharadwaj, A. S., "A Resource-Based Perspective on Information Technology Capability and Firm Performance : An Empirical Investigation", MIS Quarterly, 24(1), pp.169~196 (2000)
- Bogicevic, V., "The impact of Traveler-Focused airport technology on traveler satisfaction. Technological Distribution" (2017), Forecasting & Social Change
- 변숙은, "Evaluating Information Technology Systems Using Consumer Surveys: The Role of Personal Product Knowledge", The Journal of Asian Finance, Economics and Business, 5(4), pp.117~125 (2018), 한국유통과학회
- Yao Chen, "Factors Influencing Users’ Word-of-Mouth Intention Regarding Mobile Apps : An Empirical Study", 산경연구논집, 9(1), pp.51~65 (2018), 한국유통과학회
- Davis, F. D., "User Acceptance of Computer of Two Theoretical Models", Management Science, 35(8), pp.982~1003 (1989)
- Davis, F. D., "User Acceptance of Computer Technology : A Comparison of Two Theoretical Models", Management Science, 35(8), pp.9~21 (1989)
- 고위, "A Study on the Continuance Intention of O2O Fresh Agricultural Products E-Commerce", 산경연구논집, 10(10), pp.35~44 (2019), 한국유통과학회[DOI]
- Kyoung-Jae Im, "The Effectiveness on the Perception of Service Quality in MRO Transactions", Asian Journal of Business Environment, 7(4), pp.11~15 (2017), 한국유통과학회
- Peng-Ru Jin, "A Study on the Use Intention of Xiaomi in Korean Market", 산경연구논집, 9(11), pp.17~24 (2018), 한국유통과학회
- 김춘산, "기술준비도 및 수용모델과 기술패러독스 이론에 기한 소비자 만족 모델의 통합모델에 대한 연구", 산경연구논집, 8(7), pp.39~49 (2017), 한국유통과학회
- Jong-Hyeon KIM, "The Effect of Airport Self-Service Characteristics on Passengers’ Technology Acceptance and Behavioral Intention", 유통과학연구, 17(5), pp.29~37 (2019), 한국유통과학회[DOI]
- 이지현, "체험매장의 지각된 용이성과 유용성이 만족과 충성도에 미치는 영향", 유통과학연구, 9(3), pp.5~14 (2011), 한국유통과학회[DOI]
- 이정완, "Antecedents of Corporate Adoption of Social Media and the Role of theTechnology Acceptance Model in the Path", The Journal of Asian Finance, Economics and Business, 3(2), pp.67~76 (2016), 한국유통과학회
- Rajasekhara Mouly Potluri, "Challenges of Transport Sector in India: A Dyadic Perspective", The Journal of Asian Finance, Economics and Business, 5(3), pp.95~102 (2018), 한국유통과학회
- Rayport, J. F., "How Information Gives You Competitive Advantage", Harvard Business Review, 78, pp.149~160 (1995)
- Venkatesh, V., "Technology Acceptance Model 3 and Research Agenda on Interventions", Decision Sciences, 39(2), pp.279~315 (2008)
- Zeithaml, V. A., "Consumer Perceptions of Price, Quality and Value : A Means-End Model and Synthesis of Evidence", Journal of Marketing, 52(3), pp.2~22 (1998)