요양보호사의 폭력경험과 대처방법이 직무스트레스에 미치는 영향
The Effects of Violent Experiences and Coping on Job Stress of Caregivers in Long-Term Care Facilities
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Purpose: This study was conducted to investigate factors that affect job stress among caregivers in long-term care facilities. Methods: Data were collected from 125 caregivers through a structured questionnaire targeting general characteristics, violent experiences, coping, and job stress from February 2 to March 10, 2015. Data were analyzed by t-test, ANOVA, and multiple regression using SPSS 21.0. Results: The rate of violence experienced by caregivers was 99.2% for verbal abuse, 99.2% for physical violence, 95.2% for physical threatening, and 62.3% for sexual abuse. The mean score for coping and job stress was above average. Job stress significantly differed by marital status, education level, facility size, and policy on workplace violence. The significant predictors of job stress included policy on workplace violence, violent experiences, and education level. The regression model explained 28.0% of the variance in job stress. Conclusion: To improve job stress of caregivers, it is necessary to establish policies for violence within the organization and to develop and apply various programs that allow caregivers to work safe from violence both physically and psychologically.
Abstract
Purpose: This study was conducted to investigate factors that affect job stress among caregivers in long-term care facilities. Methods: Data were collected from 125 caregivers through a structured questionnaire targeting general characteristics, violent experiences, coping, and job stress from February 2 to March 10, 2015. Data were analyzed by t-test, ANOVA, and multiple regression using SPSS 21.0. Results: The rate of violence experienced by caregivers was 99.2% for verbal abuse, 99.2% for physical violence, 95.2% for physical threatening, and 62.3% for sexual abuse. The mean score for coping and job stress was above average. Job stress significantly differed by marital status, education level, facility size, and policy on workplace violence. The significant predictors of job stress included policy on workplace violence, violent experiences, and education level. The regression model explained 28.0% of the variance in job stress. Conclusion: To improve job stress of caregivers, it is necessary to establish policies for violence within the organization and to develop and apply various programs that allow caregivers to work safe from violence both physically and psychologically.
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