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사회복지조직의 혁신 수행실태와 혁신 영향요인에 대한 탐색적 연구: 서울시 종합사회복지관을 중심으로

An Exploratory Study on the Innovation Implementation and Factors Affecting Innovation in Human Service Nonprofits: Focusing on the Community Centers in Seoul

최상미
서울연구원 (The Seoul Institute)|2014.12|서울도시연구 (Seoul Studies)|제15권 제4호|pp. 99-122|DOI 10.23129/seouls.15.4.201412.99

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innovation혁신 저해요인조직혁신비영리조직 관리사회복지조직 관리혁신 촉진요인NPO managementmanagement of social services organizations
주제분류국제/지역개발

초록

본 연구는 사회복지조직의 혁신활동을 이해하기 위해 사회복지관을 대상으로 혁신활동 수행 경험과 혁신 수행을 촉진 혹은 저해하는 요인을 질적 연구방법을 활용하여 탐색하였다. 연구를 위해 의도적 표집방법과 편의 표집방법을 복합적으로 이용하여 서울시 소재 사회복지관의 최고 혹은 중간관리자 12명에게 개별 심층면접을 실시하였다. 개별 심층면접 결과, 수행 중인 혁신활동은 21개 소범주, 8개 중범주(인적자원에의 투자, 미션/비전 재정립, 인적자원관리 상의 혁신, 조직구조적 혁신, 전략적 혁신, 프로그램 및 서비스 혁신, 전달체계 혁신, 후원모금 관련 혁신), 3개 대범주(투입혁신, 과정혁신, 산출혁신)가 도출되었다. 혁신을 저해하거나 촉진하는 영향 요인으로는 리더십, 이해관계자(이용자, 자원제공자, 재단/법인), 조직구성원의 3개 범주가 도출되었다. 본 연구는 휴먼서비스 제공을 주내용으로 하는 사회복지조직을 중심으로 비영리조직에서의 혁신활동에 대한 이해를 확장시켰으며, 나아가 혁신을 촉진하고자 하는 비영리조직이 어떤 부문에 역량을 집중해야할 지에 대한 함의를 제공한다.

Abstract

The study explores innovation behaviors and factors to facilitate or prevent innovations based on the experiences of human service agencies’ leaders in order for an in-depth understanding of the innovation in nonprofits. Findings from intensive interviews with 12 top-or mid-managers of community centers located in Seoul city identify eight categories of innovation behaviors under three components. The study also found three categories of factors affecting innovation. This study discusses the meanings of categorizing innovation behaviors and factors from a systematic approach and the practical implications on how to facilitate innovations in human service nonprofits.

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