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내용분석을 이용한 민간사회복지조직 관리자들이 인지하는 성공적인 조직운영에 관한 연구 - 서울시 사회복지법인을 중심으로 -

A Study on the Perceived Successful Management of Social Welfare Organizational Executives - A Quantitative Content Analysis Focusing on Social Welfare Corporations in Seoul -

강영숙
서울연구원 (The Seoul Institute)|2006.03|서울도시연구 (Seoul Studies)|제7권 제1호|pp. 123-143|DOI 10.23129/seouls.7.1.200603.123

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참고문헌

키워드

내용분석사회복지법인경영특성content analysis.social welfare corporationsmanagerial characteristics조직성공organizational success
주제분류국제/지역개발

초록

본 연구는 민간 사회복지조직의 가치와 미션을 실현하고 사회복지서비스 향상을 위한 조직관리와 운영에 함의를 제공하기 위하여 수행되었다. 이러한 연구목적을 달성하기 위하여 사회복지조직을 운영하고 있는 사회복지법인의 경영특성과 조직성공에 대한 연구를 실시하였다. 연구방법은 문헌연구 검토와 심층면접(in-depth interview) 자료분석이었다. 심층면접은 사회복지법인을 성공적으로 운영하고 있다는 평판을 얻고 있는 사회복지법인의 핵심관리자들 12명을 선정하여 실시하였다. 자료 분석방법은 내용분석(content analysis)을 사용하였다. 심층면접의 녹취록을 내용분석한 결과, 단순 일치비율에 의한 신뢰도 검증에서는 91%의 신뢰도를, Scott’s Pi의 신뢰도 검증에서는 0.82의 신뢰도를 얻었다. 분석결과 사회복지법인의 관리자들이 인지하고 있는 사회복지법인의 조직성공 개념은 법인의 미션 실천정도, 직원의 직무 만족도 그리고 직원들이 인식하고 있는 법인의 성공정도로 인지하고 있었다. 경영특성의 하위차원은 인사관리특성, 조직특성, 리더의 업무특성, 재정관리, 전문성, 정보화, 평가 그리고 종교적 사명 등 8가지 차원으로 분류되었다.

Abstract

purpose of this study is to examine managerial characteristics and organizational success of Social Welfare Corporations(SWCs) and provide some implications for social welfare corporations to realize the mission and value of social welfare services and improve the quality of services. To meet the above-mentioned objectives, literature review and depth interviews with key corporate managers were conducted. The depth interviewees were 12 key corporate managers who have worked for social welfare corporations which have had a good reputation. The depth interview data were analyzed using content analysis. The findings from the content analysis are as follows. Corporate managers perceived the organizational success of SWCs in three dimensions: practice degree of corporate mission, job satisfaction and perceived success. Managerial characteristics for organizational success of SWCs were classified as human resource management, organizational characteristics, leader's job characteristics, managing finances, professionalism, information, evaluation and religious mission.

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