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기업의 사회적 책임활동 인식이 조직몰입에 미치는 영향에 관한 연구 - 컴페션을 매개효과로 -

The Effect of CSR Perception Within Organizations on Organizational Commitment - Focusing on The Mediation Effect of Compassion -

문태원|고성훈
대한경영정보학회 (Daehan Academy Of Management Information Systems)|2013.09|경영과 정보연구 (Management & Information Systems Review)|제32권 제3호|pp. 189-220|DOI 10.29214/damis.2013.32.3.010

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참고문헌

키워드

조직몰입organizational commitment조직후원인식perceived organizational supportcompassion컴페션상호작용 공정성CSR perceptionCSR 인식interpersonal justice
주제분류경영학

초록

본 논문은 조직 내 구성원들의 기업의 사회적 책임활동(CSR)에 대한 인식이 컴페션을 매개로 조직몰입에 어떻게 영향을 미치게 되는지를 실증적으로 검증해 보고자 하였다. 즉, 조직의 CSR 활동이 조직 내 구성원들의 조직에 대한 의미형성(sense-making)에 영향을 미쳐 결국 조직 내 구성원들의 태도와 행동 변화를 유발하여 컴페션을 증가 시키고, 결국 이를 통해 조직몰입을 증가시킬 것으로 예상했다. 국내 기업의 400명의 조직구성원들을 대상으로 실증적 연구를 실시한 결과, CSR인식은 컴페션에 통계적으로 유의한 정(+)의 영향을 미치는 것으로 나타났고, 컴페션 역시 종속변수인 조직몰입에 각각 유의한 정(+)의 영향을 미쳤으며, CSR인식과 조직몰입의 정(+)의 관계를 컴페션이 부분 매개하는 것으로 검증되었다. 마지막으로, 상호작용 공정성은 CSR인식과 컴페션 간의 관계를, 조직후원인식은 컴페션과 조직몰입간의 관계를 조절하는 것으로 나타났다.

Abstract

This article sheds light on how corporate social responsibility (CSR)perception influences organizational commitment through compassion, a mediator based on empirical data. In other words, we expect that CSR is related to team members' sense-making and then triggers changes affecting team members' attitude and behavior. Compassion plays a pivotal role in organizational life by attenuating others' pains at work. Scholars widely agree that compassion involves sympathetic consciousness of others' distress and sufferings, and caring for those others often in communicative or behavioral ways. Kornfield (1993) defines compassion as “the heart's response to the sorrow”. We also define compassion as a response to other's suffering that an individual sees with the eyes of others, hears with the ears of others, feels with the heart of others, and takes actions that demonstrate his or her own compassionate acts. We also assume that CSR increases organizational commitment. According to our empirical data based on employees of 400 Korean companies, CSR perception is likely to positively influence compassion, which itself is likely to influence another dependent variable, organizational commitment. Our findings reveal a partially mediated effect, which causes CSR perception to influence organizational commitment through compassion. Finally, interpersonal justice serves as moderating elements in the relation of CSR perception and compassion whereas perceived organizational behavior has a moderating effect on both compassion and organizational commitment.

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구성원이 지각하는 기업의 사회적 책임(CSR)이 조직몰입에 미치는 영향 : 조직평판의 매개효과김찬중, 위난난, 조민기한국전문경영인학회 · 전문경영인연구2014 · 제17권 제4호국내 진출 해외 자회사의 CSR 인식에서 조직성과까지: 컴페션과 심층 행동의 매개 역할 및 관계의 조절 효과 분석김남, 박영렬한국국제경영학회 · 국제경영연구2024 · 제35권 제3호기업의 사회공헌활동에 대한 인식이 조직시민행동에 미치는 영향: 조직몰입의 매개효과와 봉사적 가치관의 조절효과노균환, 유태용한국산업및조직심리학회 · 한국심리학회지: 산업 및 조직2013 · 제26권 제2호직원 참여 CSR활동의 공익성 지각이 내부효과에 미치는 영향: 조직신뢰의 조절효과를 중심으로남아영, 이유리한국상품학회 · 상품학연구2019 · 제37권 제2호기업사회공헌이 조직몰입에 기여하는가?김석, 전상경한국기업경영학회 · 기업경영연구2013 · 제20권 제5호조직구성원의 지각된 CSR이 직무태도에 미치는 영향－조직정체성의 매개효과를 중심으로－김찬중, 김홍구, 지용익대한경영정보학회 · 경영과 정보연구2017 · 제36권 제4호

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