간호사의 감정노동과 영향요인에 관한 연구
The Degrees of Emotional Labor and the Its Related Factors among Clinical Nurses
0
조회
0
다운로드
62
인용
0
참고문헌
키워드
초록
Purpose: The objectives of this study were to investigate the degrees of emotional labor and the effects of Type A personality, emotional expressiveness, job stress, and social support on the emotional labor among clinical nurses. Methods: The subjects of this study were the clinical nurses working at the general hospital in Seoul. The subjects were selected by quota sampling in consideration of the length of employment and the working units. The self-reported questionnaires were administered to 286 clinical nurses and the data were analyzed with SPSS 12.0 software Results: The level of emotional labor of the subjects was revealed moderate to high. Significant explanatory variables of the degrees of emotional labor included psychological job load, the lack of job autonomy, and role conflicts. These three variables demonstrated the explanatory power of 11.4% of the emotional labor. Conclusion: The findings suggested that the intervention program intervening emotional labor should be developed in order to improve psychological job load, the job autonomy, and role conflicts among clinical nurses.
Abstract
Purpose: The objectives of this study were to investigate the degrees of emotional labor and the effects of Type A personality, emotional expressiveness, job stress, and social support on the emotional labor among clinical nurses. Methods: The subjects of this study were the clinical nurses working at the general hospital in Seoul. The subjects were selected by quota sampling in consideration of the length of employment and the working units. The self-reported questionnaires were administered to 286 clinical nurses and the data were analyzed with SPSS 12.0 software Results: The level of emotional labor of the subjects was revealed moderate to high. Significant explanatory variables of the degrees of emotional labor included psychological job load, the lack of job autonomy, and role conflicts. These three variables demonstrated the explanatory power of 11.4% of the emotional labor. Conclusion: The findings suggested that the intervention program intervening emotional labor should be developed in order to improve psychological job load, the job autonomy, and role conflicts among clinical nurses.
참고문헌 (33)
- 고종욱, "간호사의 직무스트레스와 직무만족 및 조직몰입간의 관계에서 사회적 지지의 역할", Journal of Korean Academy of Nursing, 33(2), pp.265~274 (2003), 한국간호과학회
- 김수연, "서비스직 근로자의 감정노동과 우울수준의 관련성에 관한 연구", 석사, pp.2001
- 김은민, "감정노동: 조직이 감정표현규범에 관한 질적연구", 석사, pp.1995
- 박홍주, "판매직원의 감정노동에 관한 일 연구", 석사, pp.1995
- 서석권, "SJAS로 측정한 A형 행동양상과 사회인구학적인 변수", 계명의대 논문집, 7(2), pp.272~279 (1988)
- 안지영, "일개 암 전문병원 임상간호사의 감정노동 정도와 직무스트레스에 관한 연구", 석사, pp.2007
- 오흥석, "간호사의 직무특성과 감정노동이 개인의 심리적 안녕에 미치는 영향에 관한 연구", 석사, pp.2004
- 이경용, "NIOSH 직업스트레스 조사표의 신뢰도 및 타당도", 보건과사회과학, 8, pp.57~111 (2000)
- 이복임, "감정노동 종사자의 건강모형", 박사, pp.2006
- 장수진, "직장인의 정서 자각, 표현과 정신건강의 관련", 석사, pp.2002
- 정명숙, "감정노동과 상사의 감성지능이 간호사의 직무만족과 조직몰입에 미치는 영향", 병원경영학회지, 11(4), pp.1~18 (2006), 한국병원경영학회
- 한정원, "정서표현성이 건강 및 주관적 안녕에 미치는 영향", 석사, pp.1997
- 한주원, "개인성격과 감정노동 스트레스가 직무만족에 미치는 영향-조직특성의 조절효과-", 비서학논총, 14(1), pp.145~168 (2005), 한국비서학회
- 허지훈, "조직특성, 감정노동, 종업원 직무태도간의 관계에 관한 연구", 석사, pp.2000
- Arnold, B., "The effect of emotional labor on depression and job dissatisfaction among young workers", 박사, pp.2003
- Ashforth, B. E., "Emotional labor in service roles: The influence of identity", Academy of Management Review, 18, pp.88~115 (1993)
- Bortner, R. W., "A short rating scale as a potential measure of pattern a behavior", Journal of Chronic Disease, 22, pp.87~91 (1969)
- Brotheridge, C. M., "Emotional labor and burnout: Comparing to perspectives of "People Work"", Journal of Vocational Behavior, 60, pp.17~39 (2002)
- Brotheridge, C. M., "On the dimensionality if emotional labor: Development and validation of the emotional labor scale", Paper presented at the First Conference on Emotions and Organizational Life (1998)
- Caplan, R. D., "Relationships of cessation of smoking with job stress, personality, and social support", The Journal of Applied Psychology, 60(2), pp.211~219 (1975)
- Cohen, C. S., "An audit of managerial stress", Journal of Enterprise Occupational Psychology, 49, pp.11~28 (1978)
- Cordes, C. L., "A review and integration of research on job burnout", Academy of Management Review, 18(4), pp.621~656 (1993)
- Goolsby, J. R., "A theory of role stress in boundary spanning positions of marketing organizations", Journal of Academy of Marketing Science, 20(2), pp.155~164 (1992)
- Grandey, A. A., "Emotion regulation in the workplace: A new way to conceptualize emotional labor", Journal of Occupational Health Psychology, 5(1), pp.95~110 (2000)
- Hagihara, A., "Type A and type B behaviors, work stressors, and social support at work", Preventive Medicine, 26(4), pp.486~494 (1997)
- Hochschild, A. R., "Emotion work, feeling rules, and social structure", American Journal Work Environment Health, 24(3), pp.43~48 (1979)
- Kring, A. M., "Individual differences in dispositional expressiveness: Development and validation if the emotional expressivity scale", Journal of Abnormal Psychology, 66, pp.934~949 (1994)
- Kruml, S. M., "Exploring the dimensions of emotional labor", Communication Quarterly, 14(1), pp.8~49 (2000)
- Mann, S., "A health care model of emotional labour: An evaluation of the literature and development of a model", Journal of Health, Organization and Management; Special Issue on Emotion, 19(4), pp.317~323 (2005)
- Mann, S., "Emotional labour and stress within mental health nursing", Journal of Psychiatric and Mental Health Nursing, 12, pp.154~162 (2005)
- Morris, J. A., "The dimension, antecedents, and consequences of emotional labor", Academy of Management Review, 21, pp.986~1010 (1996)
- Yang, F. H., "Emotional labour, job satisfaction and organizational commitment amongst clinical nurses: A questionnaire survey", International Journal of Nursing Studies, 45(6), pp.879~887 (2008)
- Zapf, D., "Emotion work and job stressors and their effects on burnout", Psychology and Health, 16, pp.527~545 (2001)