간호사의 임상간호인성, 조직커뮤니케이션 만족, 조직몰입이 간호서비스 질에 미치는 영향
Impacts of Nursing Character, Organizational Communication Satisfaction and Organizational Commitment on Quality of Nursing Services among Clinical Nurses
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초록
연구목적: 본 연구는 간호사의 임상간호인성, 조직커뮤니케이션 만족, 조직몰입이 간호서비스 질에 미치는 영향을 파악하기 위하여 시도되었다. 연구방법: D시에 소재하는 일 상급종합병원 간호사 209명을 대상으로 자기보고식 설문지를 사용한 서술적 조사연구이며, 자료수집 기간은 2022년 11월 28일부터 12월 14일까지이다. 자료분석은 IBM SPSS/WIN 23.0 프로그램을 활용하여 서술통계, 독립 t-test, 일원분산분석, Scheffé test, Pearson’s 상관관계, 다중회귀분석을 사용하였다. 연구결과: 임상간호인성, 조직커뮤니케이션 만족, 조직몰입과 간호서비스 질은 유의한 양의 상관관계가 있는 것으로 나타났다. 다중회귀분석 결과 간호인성 (β=.75, p<.001)과 조직커뮤니케이션 만족 (β=.13, p=.034)이 간호서비스 질을 64.0% 설명하는 것으로 나타났다. 결론: 간호서비스질을 향상시키기 위해서는 임상간호인성과 조직커뮤니케이션 만족도를 향상시켜야 한다. 따라서 간호서비스의 질을 향상시키기 위해서는 임상간호인성을 향상시킬 수 있는 교육 프로그램을 반복적이고 지속적으로 실시할 필요가 있다. 또한, 조직커뮤니케이션 만족도를 강화하기 위한 프로그램을 개발하고 적용할 필요가 있다.
Abstract
Purpose: The purpose of this study was to investigate the influence of clinical nurses' nursing character, organizational communication satisfaction and organizational commitment on quality of nursing service. Methods: This study used a descriptive research design. Data were collected from 209 general nurses working in a tertiary hospitals in D city using self-report questionnaires from November 28 to December 14, 2022. The collected data were analyzed using descriptive statistics, Independent t-test, ANOVA, Scheffé́ test, Pearson correlation, and multiple regression analysis using SPSS/WIN 23.0 program. Results: There was a significant positive correlation between nursing character, organizational communication satisfaction, organizational commitment, and quality of nursing services. The regression analysis showed nursing character (β=.75, p<.001), organizational communication satisfaction (β=.12, p=.034) significantly influenced quality of nursing service, and explained 64.0% of the quality of nursing service. Conclusion: The findings indicate that the quality of nursing service can be improved by raising nursing character and organizational communication satisfaction. Therefore, to improve the quality of nursing services, repeated and continuous implementation of training programs, including education to enhance nursing character, is necessary. Additionally, it is essential to develop and apply a programs to strengthen organizational communication satisfaction.
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