전자메일 서비스 이용자의 패스워드 교체 심리에 대한 연구
An Investigation of the Psychology of Password Replacement by Email Users
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초록
최근 IT서비스 이용자들의 개인정보 유출 사고가 종종 발생하고 있다. 일반적으로 IT서비스 이용자들은 전자메일계정을 가지고 있다. 전자메일은 개인의 사적인 커뮤니케이션 뿐만 아니라, 공적인 커뮤니케이션 도구로 활용이 증가하고 있다. 그렇기 때문에 전자메일 이용이 확산되는 현 시점에서 보다 안전한 전자메일 서비스 이용을 위한 패스워드 관리는 매우 중요하다. 본 연구에서는 전자메일 서비스 이용자들을 대상으로 온라인 설문조사를 수행하였고, 구조방정식소프트웨어를 이용해 패스워드 관리에 대한 심리적 특성과 행동을 분석하였다. 본 연구결과는 전자메일 패스워드 관리와 관련된 기업차원 개인정보보안 전략 수립에 유용한 시사점을 제공해 줄 것이다.
Abstract
Recently, leaks of the personal information of Internet users have been occurring too frequently. Generally, Internet users have email accounts. The use of email as a communications tool in the private and public sectors has increased. Therefore, in email usage, password management to ensure a more secure email service is most important. In this study, we conducted an online survey of email users and analyzed their responses by using structural equation modeling software to find the psychological and behavioral characteristics of their password management. The results of this study provide useful suggestions on information security strategies related to email password management at both the enterprise and individual levels.
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