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감성리더십이 조직 신뢰에 미치는 영향: 회복탄력성의 매개효과를 중심으로

The Effect of Emotional Leadership on Organizational Trust: Focusing on the Mediating Effect of Resilience

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관광경영학회 (Tourism Management Research Organization)|2020.07|관광경영연구 (Journal of Tourism Management Research)|제24권 제4호|pp. 667-691

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초록

As the changes in the business environment and organization deepen, it is becoming more important to manage the psychological feelings and emotions of the members of the organization. Therefore, the emotions and emotions felt by members are highlighted as new resources that create organizational performance, and how to utilize them is a very important factor in organizational competitiveness. The purpose of this study was to examine whether emotional leadership affects organizational trust and to verify the self-efficacy of positive psychological capital with parameters. As a result of the analysis, all the factors of each emotional leadership were analyzed to have a positive effect on organizational trust. This means that if a leader understands his or her own inner self, cares about the emotions and needs of the members, and naturally builds relationships with the members of the organization to increase the ability to enhance the emotional capacity of the organization, he or she can increase the organizational trust that can be defined as a factor that can increase the intrinsic value of the organization. This is because prior research shows that organizations with well-established trust have positive effects such as maintaining competitive advantage, improving organizational learning, and increasing knowledge sharing. It can also have a positive impact on the organization's interests and stability by understanding that the entity's sustained growth is maintained based on the trust of the organization, its leaders and its members. It was also confirmed that resilience positively mediated. The fact that this important resilience has a meaningful intermediary effect between emotional leadership and organizational trust suggests that efforts to improve resilience are needed.

Abstract

As the changes in the business environment and organization deepen, it is becoming more important to manage the psychological feelings and emotions of the members of the organization. Therefore, the emotions and emotions felt by members are highlighted as new resources that create organizational performance, and how to utilize them is a very important factor in organizational competitiveness. The purpose of this study was to examine whether emotional leadership affects organizational trust and to verify the self-efficacy of positive psychological capital with parameters. As a result of the analysis, all the factors of each emotional leadership were analyzed to have a positive effect on organizational trust. This means that if a leader understands his or her own inner self, cares about the emotions and needs of the members, and naturally builds relationships with the members of the organization to increase the ability to enhance the emotional capacity of the organization, he or she can increase the organizational trust that can be defined as a factor that can increase the intrinsic value of the organization. This is because prior research shows that organizations with well-established trust have positive effects such as maintaining competitive advantage, improving organizational learning, and increasing knowledge sharing. It can also have a positive impact on the organization's interests and stability by understanding that the entity's sustained growth is maintained based on the trust of the organization, its leaders and its members. It was also confirmed that resilience positively mediated. The fact that this important resilience has a meaningful intermediary effect between emotional leadership and organizational trust suggests that efforts to improve resilience are needed.

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