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여행사 종사원의 상사특성이 조직침묵, 직무만족, 조직몰입에 미치는 영향

The Effect of Senior's Traits on Employee Silence, Job Satisfaction and Organizational Commitment of Employee in Travel Agency

최철수
관광경영학회 (Tourism Management Research Organization)|2014.09|관광경영연구 (Journal of Tourism Management Research)|제18권 제3호|pp. 353-370

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참고문헌

키워드

Organizational CommitmentJob SatisfactionEmployee SilenceSenior's Traits

초록

The relationship between employee and his senior is to represent the process of exchange requiring relationship. Yet, in previous researches, when exams the employee silence, there has been little attention paid. Employee silence is pervasive in modern organizations and has become an issue critical to organization management. The purpose of this study is to research reasons of silence in organizations, its effects, results and applications which can minimize or remove silence by explaining silence concept. Other purpose is to measure job employees' satisfaction. In empirical research, this study examined the effect role of employee silence in the relationship between senior's traits and employee organizational commitment, as well as the effect of perceived job satisfaction on that relationship and on the effect of acquiescent silence. In this sense, Questionnaires were applied employee which were worked in 10 travel agencies, korea, 400 questionnaires were delivered and 373 of them were taken. The results showed that acquiescent silence mediated the relationship between senior's traits and organizational commitment. Moreover, the results from the analysis showed that perceived seniors' trait effect on employee silence and job satisfaction. And employee silence negative effect on organizational commitment. The abusive supervision of senior had negative effects on organizational effectiveness. Implications for managerial practices and suggestions for future research were discussed.

Abstract

The relationship between employee and his senior is to represent the process of exchange requiring relationship. Yet, in previous researches, when exams the employee silence, there has been little attention paid. Employee silence is pervasive in modern organizations and has become an issue critical to organization management. The purpose of this study is to research reasons of silence in organizations, its effects, results and applications which can minimize or remove silence by explaining silence concept. Other purpose is to measure job employees' satisfaction. In empirical research, this study examined the effect role of employee silence in the relationship between senior's traits and employee organizational commitment, as well as the effect of perceived job satisfaction on that relationship and on the effect of acquiescent silence. In this sense, Questionnaires were applied employee which were worked in 10 travel agencies, korea, 400 questionnaires were delivered and 373 of them were taken. The results showed that acquiescent silence mediated the relationship between senior's traits and organizational commitment. Moreover, the results from the analysis showed that perceived seniors' trait effect on employee silence and job satisfaction. And employee silence negative effect on organizational commitment. The abusive supervision of senior had negative effects on organizational effectiveness. Implications for managerial practices and suggestions for future research were discussed.

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