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영성 리더십이 소명의식을 통해 서비스 지향적 조직시민행동에 미치는 영향: 항공 객실승무원을 중심으로

The impact of spiritual leadership on service-oriented organizational citizenship behavior mediated through calling: focus on airline cabin crew

권용주|이지은
관광경영학회 (Tourism Management Research Organization)|2018.07|관광경영연구 (Journal of Tourism Management Research)|제22권 제4호|pp. 899-916|DOI 10.18604/tmro.2018.22.4.39

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초록

This study analyzed the team leader's spiritual leadership as perceived by the airline cabin crew and its impact on the calling and service-oriented organizational citizenship behavior of the crew. This study also examined the mediating effect of calling in the relationship between the spiritual leadership and service-oriented organizational citizenship behavior. Through this, practical implications for manning the airline cabin crew and enhancing the competitiveness of the airlines were acquired. For this purpose, I surveyed 319 flights of cabin crews working for domestic airlines. As a result of the analysis, First, the team leader's spiritual leadership has a positive impact on the calling and service-oriented organizational citizenship behavior of the cabin crew. Second, between the spiritual leadership and service-oriented organizational citizenship behavior, the sense of calling was found to have a mediating effect. The purpose of this study is to clarify the necessity of the team leader's spiritual leadership in the domestic airline management environment. In addition, since the profit generation and survival of the service companies are related to satisfying the customers, the voluntary service staff's efforts are required for this. The facts that “the leader’s spiritual leadership provided practical implication that it would work as a powerful motivation to satisfy employees' spiritual needs and to act on their own" were presented as practical meaning.

Abstract

This study analyzed the team leader's spiritual leadership as perceived by the airline cabin crew and its impact on the calling and service-oriented organizational citizenship behavior of the crew. This study also examined the mediating effect of calling in the relationship between the spiritual leadership and service-oriented organizational citizenship behavior. Through this, practical implications for manning the airline cabin crew and enhancing the competitiveness of the airlines were acquired. For this purpose, I surveyed 319 flights of cabin crews working for domestic airlines. As a result of the analysis, First, the team leader's spiritual leadership has a positive impact on the calling and service-oriented organizational citizenship behavior of the cabin crew. Second, between the spiritual leadership and service-oriented organizational citizenship behavior, the sense of calling was found to have a mediating effect. The purpose of this study is to clarify the necessity of the team leader's spiritual leadership in the domestic airline management environment. In addition, since the profit generation and survival of the service companies are related to satisfying the customers, the voluntary service staff's efforts are required for this. The facts that “the leader’s spiritual leadership provided practical implication that it would work as a powerful motivation to satisfy employees' spiritual needs and to act on their own" were presented as practical meaning.

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