카지노기업에서의 종사원의 심리적 계약이 개인 창의성과 혁신행동에 미치는 영향: 개인 창의성의 매개효과를 포함하여
The Effects of Employees' Psychological Contract on Creativity and Innovative Behaviors in the Setting of Casino: Including Mediating Role of Creativity
0
조회
0
다운로드
4
인용
0
참고문헌
초록
This research was conducted to analyze how psychological contract affected employees’ individual creativity and innovative behaviors, including mediating roles of individual creativity in the setting of casino corporations. Based on the theoretical predictions, empirical test was conducted. The data acquired from 284 employees who worked in casino corporations of Korea were analyzed utilizing structural equation modeling(SEM). The research findings were as follows. First, relational psychological contract positively influenced employees’ individual creativity while transactional psychological contract didn't influence the creativity. Second, employees’ individual creativity positively influenced their innovative behaviors. Third, employees’ individual creativity had a mediating role in the causal relationship between relational psychological contract and their innovative behaviors, but had not in case of transactional psychological contract. Based on these results, first, it is necessary for casino CEOs to consider or foster relational psychological contract, including provision of consulting program for employees’ stress management and making employees know continuous support from organization. Second, it is inevitable for casino CEOs to provide opportunities of self-development with various training programs for knowledge and career development of employees. Third, it is unavoidable for casino CEOs to prevent casino corporations from leaking professional human resources, with reasonable promotion system through fair evaluation method, as casino corporations needs professional technology and knowledge for operations.
Abstract
This research was conducted to analyze how psychological contract affected employees’ individual creativity and innovative behaviors, including mediating roles of individual creativity in the setting of casino corporations. Based on the theoretical predictions, empirical test was conducted. The data acquired from 284 employees who worked in casino corporations of Korea were analyzed utilizing structural equation modeling(SEM). The research findings were as follows. First, relational psychological contract positively influenced employees’ individual creativity while transactional psychological contract didn't influence the creativity. Second, employees’ individual creativity positively influenced their innovative behaviors. Third, employees’ individual creativity had a mediating role in the causal relationship between relational psychological contract and their innovative behaviors, but had not in case of transactional psychological contract. Based on these results, first, it is necessary for casino CEOs to consider or foster relational psychological contract, including provision of consulting program for employees’ stress management and making employees know continuous support from organization. Second, it is inevitable for casino CEOs to provide opportunities of self-development with various training programs for knowledge and career development of employees. Third, it is unavoidable for casino CEOs to prevent casino corporations from leaking professional human resources, with reasonable promotion system through fair evaluation method, as casino corporations needs professional technology and knowledge for operations.
참고문헌 (76)
- 권기환, "개인이 인지한 조직의 가치혁신문화가 개인창의성과 챔피언행동에 미치는 영향 : 대전 중소벤처기업을 중심으로", 석사, 경영학과, pp.2014
- 권상순, "개인, 집단, 조직창의성의 발현 및 제고를 위한 창의적 경영시스템", 사회과학, 3, pp.29~57 (2000)
- 권중생, "혁신저항의 다차원적 개념 모형과 검증", 경영연구, 20(1), pp.231~252 (2005), 한국산업경영학회
- 김영호, "창의경영, 혁신행동 및 기업성과와의 관계", 박사, 경영학, pp.2009
- 김일천, "혁신적 업무행동의 선행요인에 관한 연구", 경영연구, 19(2), pp.281~316 (2004), 한국산업경영학회
- 김지영, "카지노 딜러의 감정노동이 우울에 미치는 영향에 관한 연구: 조절된 매개모형을 중심으로", 한국콘텐츠학회 논문지, 17(5), pp.449~460 (2017), 한국콘텐츠학회[DOI]
- 김태형, "혁신행동에 미치는 창의성 발현에 관한 연구", 한국산업경영학회지, 1, pp.361~375 (2006)
- 나기현, "심리적 계약의 위약이 직무만족도와 이직의도에 미치는 영향에 관한연구", 국제경영논집, 16(1), pp.87~107 (2001)
- 민지혜, "긍정적 정서는 우리의 판단을 자유롭게 한다 : 유발된 정서가 맥락효과에 미치는 영향에 관한 연구", 한국언론학보, 54(1), pp.293~314 (2010), 한국언론학회
- 박내회, "조직구성원의 초과근무시간이 직장-가정갈등과 구성원 태도에 미치는영향", 서강경영논총, 14(2), pp.141~158 (2003)
- 박송춘, "VP 및 품질경영활동이 경영성과에 미치는 영향에 관한 연구 : 혁신행동의 조절효과를 중심으로", 박사, 무역학과 국제경영전공, pp.2014
- 박슬아, "카지노 고객의 공격성이 소진에 미치는 영향에 관한 연구: 자아탄력성의 조절효과를 중심으로", 관광경영연구, 22(4), pp.309~330 (2018), 관광경영학회[DOI]
- 박은주, "사회복지기관 종사자들의 심리적 계약이행이 직무만족과 조직몰입에 미치는 영향분석", 한국행정학보, 47(3), pp.213~234 (2013), 한국행정학회
- 박지은, "조직시민행동에 대한 심리적 계약 위반의 효과: 기질적 정서의 조절효과를 중심으로", 한국심리학회지: 산업 및 조직, 25(3), pp.589~606 (2012), 한국산업및조직심리학회[DOI]
- 박호현, "심리적 계약위반 지각이 호텔종사원의 이직의도에 미치는 영향 연구: 경영진 신뢰의 조절효과", 관광경영연구, 22(3), pp.515~538 (2018), 관광경영학회[DOI]
- 배병렬, "Amos 24 구조방정식모델링" (2017), 청람
- 신민희, "행복과 창의력의 관계: 행복한 사람이 더 창의적이다", 한국심리학회지: 사회및성격, 24(3), pp.37~51 (2010), 한국사회및성격심리학회[DOI]
- 우종필, "구조방정식 모델: 개념과 이해" (2012), 한나래 아카데미
- 원세종, "태권도 지도자의 심리적 계약이 직무만족, 조직몰입 및조직시민행동에 미치는 영향", 박사, pp.2017
- 윤수경, "카지노 직원이 지각하는 언어폭력과 상사의 비인격적 감독이 직무만족과 이직의도에 미치는 영향", 관광경영연구, 20(4), pp.131~159 (2016), 관광경영학회
- 윤영일, "조직의 보상이 호텔 프론트 데스크 종사원의 개인 창의성과 조직몰입에 미치는 영향", 관광경영연구, 16(2), pp.119~134 (2012), 관광경영학회[DOI]
- 이금심, "개인 창의성과 인식된 조직의 가치혁신문화가 혁신행동 및 혁신성과에 미치는 영향", 경영교육연구, 31(4), pp.283~311 (2016), 한국경영교육학회
- 이도형, "창의성이 개인혁신행동에 미치는 영향: LMX의 조절효과 및 POS의 매개효과", 경영교육연구, 27(4), pp.483~504 (2012), 한국경영교육학회[DOI]
- 이문선, "창의성과 혁신행동의 관계와 집단특성의 조절효과", 조직과 인사관리연구, 27(1) (2003), 한국인사관리학회
- 이민호, "지방공무원의 셀프리더십이 혁신행동에 미치는 영향 : 임파워먼트 매개효과를 중심으로", 박사, 행정학과 행정학전공, pp.2012
- 이승희, "개인혁신행동에 영향을 미치는 변수에 관한 연구 : 조직지원인식의 매개효과를 중심으로", 석사, 인사조직, pp.2011
- 이지우, "심리적 임파워먼트와 조직지원이 종합병원 직원들의 혁신적 업무행동에 미치는 영향", 보건행정학회지, 13(1), pp.46~68 (2003), 한국보건행정학회
- 장승훈, "심리적 계약이 창의성 및 과업성과에 미치는 영향: 교환 이데올로기의 조절효과", 경영학연구, 43(5), pp.1761~1786 (2014), 한국경영학회
- 정윤길, "심리적 계약이 조직성과에 미치는 영향과 리더-구성원 교환관계의 매개효과", 한국정책과학학회보, 16(3), pp.237~260 (2012), 한국정책과학학회
- 정재화, "강여진 공무원의 인사공정성 인식이 혁신적 업무행동에 미친 영향: 중앙부처 공무원의 인식을 중심으로", 한국행정학보, 41(3), pp.243~271 (2007), 한국행정학회
- 차길수, "심리적 계약이 조직몰입에 미치는 영향과 과정에 관한 연구: 공정성 지각 및 신뢰의 매개효과를 중심으로", 관광레저연구, 23(5), pp.225~240 (2011), (사)한국관광레저학회
- 崔鐘仁, "집단창의성의 결정요인에 관한 연구", 박사, 경영학, pp.1996
- 한윤자, "조직문화 인식과 직무만족이 간호사의 혁신행동에 미치는 영향", 박사, 보건학과 보건학전공, pp.2012
- 한재훈, "창의성 및 리더십이 조직의 혁신성에 미치는 영향", 박사, pp.2016
- Amabile, T. M, "The Social Psychology of Creativity: A Componential Conceptualization", Journal of Personality and Social Psychology, 45, pp.357~377 (1983)
- Amabile, T. M, "Motivation and Creativity: Effects of Motivational Orientation on Creative Writers", Journal of Personality and Social Psychology, 48, pp.393~399 (1985)
- Amabile, T. M, "Research in Organizational Behavior. 10", pp.123~167 (1988)
- Amabile, T. M, "Creativity and Innovation in Organizations" (1996), Harvard Business School Press
- Amabile, T. M, "Motivating Creativity in Organizations: On Doing What You Love and Loving What You Do", California Management Review, 40(1), pp.39~58 (1997)
- Amabile, T. M, "How to Kill Creativity", Harvard Business Review, 76(5), pp.76~87 (1998)
- Baker, H. G, "The Unwritten Contract: Job Perceptions", Personnel Journal, 64(7), pp.37~41 (1985)
- Barney, J. B, "Firm Resources and Sustained Competitive Advantage", Journal of Management, 17(1), pp.99~120 (1991)
- Blau, P. M, "Exchange and Power in Social Life" (1964), Wiley
- Cabrera, A., "Knowledge-Sharing Dilemmas", Organization Studies, 23(5), pp.687~710 (2002)
- Csikszentmihalyi, M, "The Nature of Creativity: Contemporary Psychological Perspectives" (1988), Cambridge University Press
- Damanpour, F, "Organizational Innovation: A Meta-Analysis of Effects of Determinants and Moderator", Academy of Management Journal, 34(3), pp.559~590 (1991)
- Ford, C. M, "A Theory of Individual Creative Action in Multiple Social Domains", Academy of Management Review, 21(4), pp.1112~1142 (1996)
- Fredrickson, B. L, "The Role of Positive Emotions in Positive Psychology", American Psychologist, 56(3), pp.218~226 (2001)
- Gagne, M., "Self-Determination Theory and Work Motivation", Journal of Organizational Behavior, 26(4), pp.331~362 (2005)
- George, J. M., "Dual Tuning in a Supportive Context: Joint Contributions of Positive Mood, Negative Mood, and Supervisory Behaviors to Employee Creativity", Academy of Management Journal, 50(3), pp.605~622 (2007)
- Grant, A. M., "The Necessity of Others is the Mother of Invention:Intrinsic and Prosocial Motivations, Perspective Taking, and Creativity", Academy of Management Journal, 54(1), pp.73~96 (2011)
- Hackman, J. R., "Work Redesign" (1980), Addison-Wesley
- Isen, A. M., "Positive Affect Facilitates Creative Problem Solving", Journal of Personality and Social Psychology, 52(6), pp.1122~1131 (1987)
- Isen, A. M., "The Influence of Positive Affect on the Unusualness of Word Associations", Journal of Personality and Social Psychology, 48(6), pp.1413~1426 (1985)
- Janssen, O, "Job demands, perceptions of effort-reward fairness and innovative work behavior", Journal of Occupational and Organizational Psychology, 73, pp.287~302 (2000)
- Kanter, R. S, "Research in Organizational Behavior. 10", pp.169~211 (1988), JAL Press
- Kaufmann, G, "The International Handbook on Innovation", pp.191~203 (2003), Elsevier Science
- King, N., "Innovation and Creativity at Work", pp.81~100 (1990), Wiley
- Morrison, E. W., "When Employee Feel Betrayed: A Model of How Psychological Contract Violation Develops", Academy of Management Review, 22(1), pp.226~256 (1997)
- Mumford, M. D., "Creativity Syndrome: Integration, Application, and Innovation", Psychological Bulletin, 115(2), pp.210~217 (1988)
- Newell, H., "Muddle in the Middle: Organizational Restructuring and Middle Management Careers", Personnel Review, 25(4), pp.4~20 (1996)
- Oldham, G. R., "Employee Creativity: Personal and Contextual Factors at Work", Academy of Management Journal, 39(3), pp.607~634 (1996)
- Rogers, E. M, "Diffusion of Innovations" (1995), The Free Press
- Rousseau, D. M, "New Hire Perceptions of Their Own and Their Employer's Obligations: A Study of Psychological Contracts", Journal of Organizational Behavior, 11(5), pp.389~400 (1990)
- Scott, S. U., "Determinants of Innovative Behavior: A Path Model of Individual Innovation in the Workplace", Academy of Management Journal, 37, pp.580~607 (1994)
- Shalley, C, "Effects of Coaction, Expected Evaluation and Goal Setting on Creativity and Productivity", Academy of Management Journal, 38(2), pp.483~503 (1995)
- Shalley, C. E., "The Effects of Personal and Contextual Characteristics on Creativity: Where Should We Go from Here", Journal of Management, 30(6), pp.933~958 (2004)
- Silms, R. R, "Human Resource Management's Role in Clarifying the New Psychological Contract", Human Resource Management, 33(3), pp.373~382 (1994)
- Singh, R, "Redefining Contracts with the U. S. Workforce: A Critical Task for Strategic Human Resource Management Planners in the 1990s", Human Resource Management, 37(1), pp.61~69 (1998)
- Staw, B. M, "Innovation and Creativity at Work: Psychological and Organizational Strategies" (1990), Wiley
- Sternberg, R. J, "Successful Intelligence" (1996), Simon & Schuster
- Taylor, S. M., "The Effect of Lengthening Job Tenure on Manager's Organizational Commitment and Turnover", Organization Science, 7(6), pp.632~648 (1996)
- Turnley, W. H., "Psychological Contract Violations during Organizational Restructuring", Human Resource Management, 37, pp.71~83 (1998)
- West, M. A., "Innovation and Creativity at Work: Psychological and Organizational Strategies", pp.3~13 (1990), John Wiley & Sons
- Woodman, R. W., "Toward a Theory of Organizational Creativity", Academy of Management Review, 18(2), pp.293~321 (1993)
- Woodman, R., "An Interactionist Model of Creative Behavior", Journal of Creative Behavior, 24(1), pp.10~20 (1990)
