항공사 객실승무원의 감정노동이 친사회적 행동에 미치는 효과: 직무열의의 매개효과를 중심으로

참고문헌 (41)

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2. 김정희, "항공사 조직분위기가 감정노동과 직무성과 및 이직의도에 미치는 영향", 관광경영연구, 22(5), pp.695~715 (2018), 관광경영학회[DOI]
3. 김희진, "호텔종사자의 직무요구와 직무자원(JD-R), 직무열의,자아효능감 및 업무성과간의 관계연구", 관광학연구, 37(8), pp.33~53 (2013), 한국관광학회
4. 박수정, "특급호텔 외식 종사원의 직무 스트레스가 직무소진과 이직의도에 미치는 영향", 관광경영연구, 22(5), pp.529~551 (2018), 관광경영학회[DOI]
5. 이유안, "호텔 기업의 변혁적 리더십과 보상 시스템이 종사원의기업 혁신성 지각 및 조직 시민 행동과혁신 행동에 미치는 영향", 관광레저연구, 28(2), pp.121~140 (2016), (사)한국관광레저학회
6. 정주현, "호텔 종사원의 고객언어폭력, 감정노동, 감정고갈 및 비생산적 업무행동의 구조관계 고찰", 관광경영연구, 19(3), pp.85~106 (2015), 관광경영학회
7. 정창윤, "고객불량행동이 서비스 접점 직원의 직무소진 및 서비스 사보타주에 미치는 영향 -외식업 종사자를 대상으로-", 관광학연구, 39(3), pp.143~156 (2015), 한국관광학회[DOI]
8. 주은경, "항공사 객실 승무원의 직무요구 및 직장 내 따돌림이 직무열의 및 사회적 행동에 미치는 효과 분석", 관광학연구, 41(6), pp.205~218 (2017), 한국관광학회[DOI]
9. 최민혜, "항공사 객실 승무원의 감정노동과 서비스 사보타주행동 고찰: 고객 불량행동의 조절효과와 함께", 관광연구, 30(5), pp.335~354 (2015), 대한관광경영학회
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