Enabling the digital fashion consumer through fi t and sizing technology
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초록
Online fashion retailing is a major growth area. Innovative online fi t and sizing technologies that facilitate purchase continue to develop and launch, however, problems associated with digital expectations of fi t and size in consumer decision-making remain unresolved. This research focuses on 20 prominent fi t and size technologies from a sample of 30 and uses content analysis to examine website design and operation. Content analysis, combined with an extended literature review, enables the linking of academic theory and practice. The research provides the basis for a discussion of best practice utilisation of fi t and sizing technology through the Omni-fi t model, which accounts for the combination of technological approaches and the emerging infl uence of augmented and virtual reality fashion technology. The results include the need for improvements to 3D visualisation, user experience, and online customer relationship management of existing websites, aligned with Omni-channel retailing practice.
Abstract
Online fashion retailing is a major growth area. Innovative online fi t and sizing technologies that facilitate purchase continue to develop and launch, however, problems associated with digital expectations of fi t and size in consumer decision-making remain unresolved. This research focuses on 20 prominent fi t and size technologies from a sample of 30 and uses content analysis to examine website design and operation. Content analysis, combined with an extended literature review, enables the linking of academic theory and practice. The research provides the basis for a discussion of best practice utilisation of fi t and sizing technology through the Omni-fi t model, which accounts for the combination of technological approaches and the emerging infl uence of augmented and virtual reality fashion technology. The results include the need for improvements to 3D visualisation, user experience, and online customer relationship management of existing websites, aligned with Omni-channel retailing practice.
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