A Qualitative Synthesis of Patients’ Experiences of Healthcare Interpreting
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This article reports the results of a qualitative meta-synthesis of existing literature on user perspectives on community interpreting with focus on the patient experience of healthcare interpreting. A meta-ethnographic synthesis of ten peer-reviewed articles revealed key themes of accessing services, quality of services, interpreter-related aspects of service, actions and reactions of patients, and the communication dynamic. The analysis identified external and internal barriers to accessing professional interpreting services, the preferred arrangements and aspects of satisfaction/dissatisfaction, the pros and cons of using professional vs. non-professional interpreters, patient perceptions of important interpreter qualities and roles, coping strategies used by patients in the interpreter-mediated encounter, as well as issues of trust, familiarity, power and control which play a role in the communication dynamic.
Abstract
This article reports the results of a qualitative meta-synthesis of existing literature on user perspectives on community interpreting with focus on the patient experience of healthcare interpreting. A meta-ethnographic synthesis of ten peer-reviewed articles revealed key themes of accessing services, quality of services, interpreter-related aspects of service, actions and reactions of patients, and the communication dynamic. The analysis identified external and internal barriers to accessing professional interpreting services, the preferred arrangements and aspects of satisfaction/dissatisfaction, the pros and cons of using professional vs. non-professional interpreters, patient perceptions of important interpreter qualities and roles, coping strategies used by patients in the interpreter-mediated encounter, as well as issues of trust, familiarity, power and control which play a role in the communication dynamic.
참고문헌 (26)
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