노인 환자 중심의 종합병원 외래진료 구역 AR 안경 길 안내 서비스 디자인
Design of AR Glasses Wayfinding Service for General Hospital Outpatient Departments Focused on Elderly Patients
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초록
한국의 고령화 진행이 가속화됨에 따라 사회 정책과 노인 의료 시스템은 도전에 직면하고 있다. 노인 환자는 신체 상태 약화와 복잡한 병원 환경으로 인해 진료 과정에서 길을 찾는 데 어려움을 겪는 경우가 많으며, 이로 인해 노인 환자들은 원하는 진료과로 빠르게 이동하는 데 어려움을 겪고 있다. 따라서 노인 환자의 진료 경험을 개선하고 의료기관의 운영 효율을 높이기 위한 효율적인 길 안내 서비스 구축이 시급히 해결해야 할 과제로 대두되고 있다. 본 연구는 바이즈만(Weisman)의 길 찾기 이론을 연구 틀로 활용하는 혼합 연구 방법을 채택한다. 첫 번째 단계는 문헌 연구를 통해 AR 기술이 길 안내 서비스에서의 장점을 연구하고 설문조사와 결합하여 노인 환자의 수요와 길 찾기 경험을 수집하는 동시에 심층 인터뷰를 통해 노인 환자가 길 찾기 과정에서 겪는 어려움을 심층적으로 분석하여, AR 길 안내 서비스 방안 디자인을 위한 참고를 제공한다. 두 번째 단계에서 통합형 AR 안경을 기반으로 한 길 안내 서비스 디자인 방안을 제안한다. 연구 결과에 따르면 노인 환자들이 병원에서 길을 찾는 과정에서 많은 어려움을 겪는다. 이런 도전들은 노인 환자의 진료 체험과 병원 운영 효율에 심각한 영향을 끼친다. 따라서 본 연구에서 제시한 AR 안경의 길 안내 서비스 방안은 실시간 위치 추적, 음성 보조 내비게이션, 목표물 위치 정보 표시 등 핵심 기능을 통해 노인 환자에게 직관적이고 편리한 길 찾기 보조 방식을 제공하여 길 찾기의 어려움을 줄이고 노인 환자의 진료 편의성을 높일 수 있다. 설문조사와 심층 인터뷰 결과 노인 환자들은 AR 기술에 긍정적인 반응을 보였다. 절반 이상의 응답자가 나중에 AR 안경을 길 찾기 도구로 사용할 의향이 있다고 밝혔다. 이러한 연구 결과는 향후 병원의 외래진료 구역의 길 안내 서비스 디자인에 새로운 사고방식을 제공하고, 병원의 스마트와 건설과 의료 서비스 혁신에도 새로운 방향을 제시한다.
Abstract
As the accelerated aging process in South Korea, social policies and the elderly healthcare system are facing challenges. Elderly patients often encounter difficulties in wayfinding during their medical visits due to poor physical conditions and the complexity of hospital environments, making it difficult for them to quickly locate the appropriate departments. Therefore, developing an efficient wayfinding service has become an urgent issue. The study is framed by Weisman's wayfinding theory and employs a mixed-method approach. In the first stage, a literature review explores the advantages of AR technology in wayfinding service, supplemented by a survey that gathers elderly patients' demands and experiences in wayfinding. Additionally, in-depth interviews are conducted to analyze the specific challenges elderly patients face during wayfinding, providing valuable insights for the design of the AR wayfinding service. In the second stage, an integrated AR glasses-based wayfinding service design is proposed. The results of the study show that elderly patients face many challenges during hospital wayfinding. These challenges have a serious impact on the medical experience of elderly patients and the operational efficiency of hospitals. Therefore, the AR glasses wayfinding service solution proposed in this study can provide an intuitive and convenient wayfinding assistance for elderly patients by virtue of the core functions of real-time positioning and tracking, voice-assisted navigation, and display of target location information, which can reduce the difficulty of wayfinding and improve the convenience of medical treatment for elderly patients. According to the results of the questionnaire survey and in-depth interviews, elderly patients have a positive attitude toward AR technology. More than half of the respondents indicated that they would like to use AR glasses as a wayfinding tool in the future. The results of this study provide a new direction for the design of wayfinding services in the hospital environment.
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