스마트 버스승강장을 사용자 중심으로 개발하기 위한 전문가 인식조사

Abstract

This study surveyed expert perceptions to develop a user-centered design for the Smart Bus Platform. The Fourth Industrial Revolution and the development of information and communication technology (ICT) have significantly influenced the smartization of public facilities, with the Smart Bus Platform emerging as an important element in providing greater convenience and safety to public transportation users. The purpose of this study is to promote sustainable operation through technological scalability and user-centered public design for the Smart Bus Platform. The research methodology combined the Delphi method with in-depth surveys targeting public design experts and professionals to assess the necessity, usability, technological scalability, and social acceptability of the Smart Bus Platform. The results of the study show that the Smart Bus Platform is not merely a waiting area but an innovative space that applies various smart technologies to transform the public transportation experience. Experts emphasized the necessity of user-centered design, particularly highlighting the importance of features such as real-time traffic information, fine dust reduction devices, and heating and cooling systems. These features were analyzed to be more effective when linked with technological scalability. In conclusion, the Smart Bus Platform requires a user-centered design as part of public design for sustainable operation, supported by technological scalability. This will enhance the city's smart infrastructure and promote the use of public transportation. This study provides guidelines for the effective design and operation of the Smart Bus Platform, contributing to the development of public design and smart city initiatives.