The Moderating Effect of Past Visit Experience on Festival Service Quality, Satisfaction and Behavioral Intentions: A Case of Jinju Namgang Yudeung Festival

키워드

참고문헌 (41)

1. derson, J. Cris, "Structural Equation Modeling Practice: A Review and Recommendation Two-step Approach", Psychological Bulletin, 103(3), pp.411~423 (1988)
2. Bagozzi, Richard P, "On the Evaluation of Structural Equation Models", Journal of the Academy of Marketing Science, 16, pp.74~97 (1988)
3. Baker, David A, "Quality, Satisfaction and Behavioral Intentions", Annals of Tourism Research, 27(3), pp.785~804 (2000)
4. Brady, Michael K, "Performance-only Measurement of Service Quality: A Replication and Extension", Journal of Marketing Research, 30, pp.7~27 (2002)
5. Cronin, J. Joseph, "Measuring Service Quality: A Reexamination and Extension", Journal of Marketing, 56, pp.55~68 (1992)
6. Crompton, John L, "Motives of Visitors Attending Festival Events", Annals of Tourism Research, 24(2), pp.425~439 (1997)
7. Derrett, Ros, "Festival, Events and the Destination in Festival and events management: An international arts and culture perspective" (2004), Elsevier Limited
8. Fakeye, Paul C, "Image Differences Between Prospective of First-time and Repeat Visitors to the Lower Rio Grande Valley", Journal of Travel Research, 30(2), pp.10~16 (1991)
9. Getz, Donald, "Festival, Special Events ,and Tourism" (1991), Van Nostrand Reinhold
10. Gitelson, Richard J, "Insights into the Repeat Vacation Phenomena", Annals of Tourism Research, 111(2), pp.10~16 (1984)
11. Howat, Gary, "The Relationships Between Service Problems and Perceptions of Service Quality, Satisfaction and Behavioral Intentions of Australian Public Sports, and Leisure Center Customers", Journal of Park and Recreation Administration, 17, pp.42~64 (1999)
12. Jeong, Gang-Hoan, "Tourism Event. Monthly Event", ~ (2004)
13. 정강환, "A Comparative Study Between First-time Visitors and Repeat Visitors to Cultural Tourism Festival: Focused on Boryeong Mud Festival", 관광·레저연구, 20(3), pp.271~285 (2008), 한국관광.레저학회
14. Lau, Andy L. S, "Exploration Versus Acquisition: A Comparison of First-time and Repeat Visitors", Journal of Travel Research, 42(3), pp.279~285 (2004)
15. Lee, Joo-Hyun, "The Relationships Among Service Quality, Satisfaction and Future Intention for First-time and Repeat Visitors in a Festival Setting", Event Management, 10(3), pp.197~208 (2007)
16. Lee, Joo-Hyun, "Service Quality, Satisfaction and Behavioral Intention Among Forest Visitors", Journal of Travel and Tourism Marketing, 17(1), pp.73~82 (2004)
17. Loveman, Gary, "Employee Satisfaction, Customer Loyalty, and Financial Performance: An Empirical Examination of the Service Profit Chain in Retail Banking", Journal of Service Research, 1(1), pp.18~31 (1998)
18. Manis, Melvin, "Judging Psychopathology: Expectation and Contrast", Journal of Experimental Social Psychology, 20, pp.363~381 (1984)
19. Manning, Ricky, "Studies in Outdoor Recreation: Search and Research For Satisfaction" (1999), OSU Press
20. Marian, H. Wooten, "Differences in Arts Festival Visitors Based on Level of Past Experience", Event Management, 11(3), pp.109~120 (2008)
21. McKercher, Bob, "Understanding Tourism Behavior: Examining the Combined Effects of Prior Visitation History and Destination Status", Journal of Travel Research, 43(2), pp.171~179 (2004)
22. Oh, Haemoon, "Moderating Effects of Travel Purpose and Past Experience on the Relationship Between Product Performance and Lodging Repurchase", Journal of Hospitality and Leisure Marketing, 11, pp.139~158 (1996)
23. Oppermann, Martin, "First-time and Repeat Visitors to New Zealand", Tourism Management, 18(3), pp.177~181 (1997)
24. Oppermann, Martin, "Destination threshold potential and the law of repeat visitation", Journal of Travel Research, 37(2), pp.131~137 (1998)
25. Parasuraman, A, "A Conceptual Model of Service Quality and Its Implications for Future Research", Journal of Marketing, 49, pp.41~50 (1985)
26. Parasuraman, A, "SERQUAL: A Multiple-item Scale for Measuring Consumer Perceptions of Service Quality", Journal of Retailing, 64, pp.12~40 (1988)
27. Petrick, James F, "First Timers' and Repeaters' Perceived Value", Journal of Travel Research, 43(1), pp.29~38 (2004)
28. Petrick, James F, "An Examination of the Determinants of Entertainment Vacationers' Intentions to Revisit", Journal of Travel Research, 40(1), pp.41~48 (2001)
29. Pyo, SungSoo, "Implications of Repeat Visitor Patterns: The Cheju Island Case", Tourism Analysis, 3, pp.181~187 (1998)
30. Schneider, Benjamin, "Service Quality: Research Perspective" (2004), Sage
31. Scott, David, "A Comparison of Visitors' Motivations to Attend Three Urban Festivals", Festival Management and Event Tourism, 3(3), pp.121~128 (1996)
32. 송재일, "지역축제 방문객의 방문경험에 따른 동기와 만족에 관한 연구: 최초방문객과 재방문객의 비교", 관광연구, 19(2), pp.177~191 (2004), 대한관광경영학회
33. Sonmez, Sevil F, "Determining Future Travel Behavior From Past Travel Experience and Perceptions of Risk and Safety", Journal of Travel Research, 37, pp.171~177 (1998)
34. Tian-Cole, Shu, "An Empirical Investigation of the Relationships Between Service Quality, Satisfaction and Behavioral Intentions Among Visitors to a Wildlife Refuge", Journal of Marketing, 57, pp.18~34 (2002)
35. Um, Seoho, "Antecedents of Revisit Intention", Annals of Tourism Research, 33(4), pp.1141~1158 (2006)
36. Webb, Willam Michael, "Prior Experience and Expectation in the Context of Crowding", Journal of Personality and Social Psychology, 65(3), pp.512~521 (1993)
37. Xiang, Li, "A Systematic Comparison of First-time and Repeat Visitors Via a Two-phase Online Survey", Tourism Management, 29(2), pp.278~293 (2008)
38. Yanglae, Jang, "A Comparative Study of Local Festival Motivation, Satisfaction Estimate, Behavioral Intentions and Local Culture Perception: The Case of First Time Visitor and Repeated Visitor", Research of Tourism Management, 11(1), pp.167~191 (2007)
39. Yoon, Yooshik, "An Examination of the Effects of Motivation and Satisfaction on Destination Loyalty: A Structural Model", Tourism Management, 26(1), pp.45~56 (2005)
40. Yuksel, Atila, "Managing Customer Satisfaction and Retention: A Case of Tourist Destinations, Turkey", Journal of Vacation Marketing, 7(2), pp.2~22 (2000)
41. Zeithaml, Valarie A, "The Nature and Determinants of Customer Expectations of Service", Journal of Academy of Marketing Science, 21(1), pp.1~12 (1993)

관련 논문AI추천