부동산 거래 및 정보 플랫폼 활용에 관한 연구 –편익에 의한 몰입과 신뢰를 중심으로-
A Study on Research on real estate transactions and information platform utilization - Focusing on immersion and trust based on convenience -
0
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
The purpose of this study was to analyze how the benefits provided to users in the utilization of real estate transaction and information platforms affect user engagement and trust in the platform. The analysis methods used in this study included basic statistical analysis, factor analysis, and structural equation modeling, utilizing SPSS 27.0 and AMOS 24.0 programs as analytical tools. In April 2024, a survey was conducted among men and women in their 20s to 50s residing in various regions, and 602 final valid samples were selected and analyzed. The following research results have been derived: First, information acquisition benefits have a significant impact on trust. Second, psychological benefits have a significant impact on trust. Third, economic benefits have a significant impact on trust. Fourth, customization benefits have impact on trust. Finally, usage trust has a significant impact on immersion. Through the above research, implications were presented on which benefits to enhance in order for users to stay longer and develop trust in the real estate platform.
Abstract
The purpose of this study was to analyze how the benefits provided to users in the utilization of real estate transaction and information platforms affect user engagement and trust in the platform. The analysis methods used in this study included basic statistical analysis, factor analysis, and structural equation modeling, utilizing SPSS 27.0 and AMOS 24.0 programs as analytical tools. In April 2024, a survey was conducted among men and women in their 20s to 50s residing in various regions, and 602 final valid samples were selected and analyzed. The following research results have been derived: First, information acquisition benefits have a significant impact on trust. Second, psychological benefits have a significant impact on trust. Third, economic benefits have a significant impact on trust. Fourth, customization benefits have impact on trust. Finally, usage trust has a significant impact on immersion. Through the above research, implications were presented on which benefits to enhance in order for users to stay longer and develop trust in the real estate platform.
참고문헌 (36)
- 김성숙, "모바일 부동산 앱의 서비스 품질과사용자 성과 인식에 관한 연구", 박사, pp.2019
- 김승욱, "고객관계관리" (2012), 박영사
- 김의근, "외식프랜차이즈 경로에서 커뮤니케이션 방법이 몰입에 미치는 영향", 관광레저연구, 9(2), pp.53~67 (1997)
- 김주리, "모바일 서비스 품질과 사용자 경험이사용자 만족도에 미치는 영향에 관한 연구", 석사, pp.2019
- 문상일, "온ㆍ오프라인 융복합시장(O2O) 소비자보호를 위한 법제 정비 필요성에 관한 소고 - 부동산중개앱 서비스시장을 중심으로 -", 경제법연구, 15(1), pp.153~173 (2016)
- 박상철, "국외여행인솔자와 단체관광객간의 관계가치가 신뢰, 몰입, 만족 및 충성도에 미치는 영향관계", 박사, 호텔관광학과 관광경영학전공, pp.2012
- 박소영, "관계혜택과 브랜드 동일시가고객만족을 매개로 충성도에 미치는 영향 : 특급호텔산업을 대상으로", 호텔경영학연구, 21(5), pp.41~62 (2012)
- 배동현, "프롭테크 부동산플랫폼의 특성 및비교에 관한 연구", 석사, pp.2023
- 신동웅, "소매업의 관계편익이 관계품질 및 재이용의도에 미치는 영향에 관한 연구 : 소매업태의 조절효과를 중심으로", 박사, 경영학과, pp.2013
- 임미화, "부동산 시장 O2O (Online to Offline) 앱서비스의만족도 및 재이용에 관한 연구", Information systems review, 18(3), pp.97~110 (2016), 한국경영정보학회
- 정 완, "온라인 플랫폼에서의 공정거래에 관한 법제 동향과 전망", 경희법학, 56(4), pp.589~620 (2021)
- 정재원, "O2O 서비스를 이용한 모바일 부동산 중개 앱의 활성화방안에 관한 연구", 석사, pp.2016
- 최성호, "부동산플랫폼에 관한 법적 연구", 박사, pp.2023
- 피채희, "고객관계관리(CRM) 활동의 관계편익이브랜드 이미지와 추천의도에 미치는 영향", 박사, pp.2022
- 허영선, "전통다과점 이용고객의 관계혜택, 서비스품질, 고객만족과 관계유지의도에 관한 연구", 박사, 호텔관광·외식경영학과, pp.2014
- Anderson, E., "The use of pledges to build and sustain commitment in distribution channels", Journal of Marketing Research, 29(1), pp.45~ (1992)
- Anderson, James C., "A model of distributor firm and manufacturer firm working partnerships", Journal of Marketing, 4(1), pp.42~58 (1990)
- Berry, Leonard L, "Emerging Perspectives on Service Marketing", pp.25~38 (1983), American Marketing Association
- Berry, L. L, "Relationship Marketing of Service Growing Interest, Emerging Perspective", Journal of the Academy of Marketing Science, 23(4), pp.236~245 (1995)
- Bronowski, J., "The Value of Science", Academy of Marketing Science, 26(2), pp.101~114 (1959)
- Dwyer, F. Robert, "Developing Buyer-Seller Relationships", Journal of Marketing, 51(2), pp.11~27 (1987)
- Garbarino, E., "The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships", Journal of Marketing, 63(2), pp.70~87 (1999)
- Grönroos, C, "Relationship Approach to Marketing in Service Contexts: The marketing and Organizational Behavior Interface", Journal of Business Research, 20(1), pp.3~11 (1990)
- Gundlach, G., "The Structure of Commitment in Exchange", Journal of Marketing, 59, pp.78~92 (1995)
- Gwinner, K. P., "Relational Benefits in Service lndustries : The Customer's Perspective", Journal of the Academy of Marketing Science, 26(2), pp.101~114 (1998)
- Hayduk, L. A., "Structural equations modeling with lisrel" (1987), Johns Hopkins University Press
- Achieving synergistic outcomes in long-term buyer-supplier relationships:A longitudinal investigation, "Jap, S.", Pennsylvania State University, ~ (1995)
- Koritos, C., "Functional vs Relational Benefits : What Matters Most in Affinity marketing", The Journal of Service Marketing, 28(4), pp.265~275 (2014)
- Kotler P., "Marketing Management(11th Edition)" (2003), Prentice-Hall
- McAllister, D. J, "Affect and Cognition-based Trust as Foundation for Interpersonal Cooperation in Organizatio- ns", Academy of Management, Journal, 38, pp.24~59 (1995)
- Moorman C., "Relationships between providers and users of market research: the dynamics of trust within and between organizations", Journal of Marketing Research, 29(3), pp.314~332 (1992)
- Morgan, R. M., "The commitment-trust theory of relationship marketing", Journal of Marketing, 58(3), pp.20~38 (1994)
- Palmatier, R. W., "Factors Influencing the Effectiveness of Relationship Marketing; AMeta-Analysis", Journal of Marketing, 70(4), pp.136~153 (2006)
- P. F. Drucker, "The Practice of Management" (1954), Harper & Row
- Palmatier, R. W., "Factors Influencing the Effectiveness of Relationship Marketing; AMeta-Analysis", Journal of Marketing, 70(4), pp.136~153 (2006)
- TDI데이터 드레곤을 활용한부동산관련앱 설치기 기수-분석기간 2022. 01-2022.06, "TDI데이터", ~ (2022)
