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정부투명성이 정부신뢰 및 성과에 미치는 영향

A Government’s Transparency Impact to Trust on and Performance of Government

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참고문헌

키워드

주제분류정책학

초록

투명성은 정부성과와 정부신뢰에 연관되는 중요한 가치로서 투명성의 확보가 정부에 대한 신뢰와 정부의 성과에 영향을 주는 구조를 이해하는 것은 매우 중요한 과정이라 할 수 있다. 본 연구에서는 기존 문헌에 보고하는 투명성과 정부성과, 정부신뢰의 관계들을 통해 인과지도분석의 기법으로 투명성과 정부신뢰, 정부성과 간에 나타나는 구조를 탐색하였다. 공공정보공개제도의 확립이 정부의 투명성을 증진시키고, 강화된 투명성이 정부의 책임성과 정책과정의 참여, 정부에 대한 신뢰에 영향을 주어 정책의 수용성과 행정관리의 질, 정부성과 및 만족도 등에 연결되는 양의 피드백 루프를 형성하는 것을 알 수 있었다. 반면, 통제되지 않은 극단적인 정보공개와 투명성의 확대로 인해 발생할 수 있는 보안과 관련된 이슈를 적절히 처리하지 못한다면 오히려 정부에 대한 신뢰가 무너지고 정부성과가 감소할 수도 있음도 알 수 있었다.

Abstract

The transparency is an important value related to trust on and performance of government. It is very important to understand the structure which securing government’s transparency influence to trust & performance. Through connections between transparency, trust and performance reported by existing literature, This study explores that structure by using causal map analysis. The establishment of Freedom of Information Act(FOIA) enhances government’s transparency, and enhanced transparency influences to government’s accountability, participation of policy process and trust on government, So, positive feedback loop between FOIA, acceptability to policy, managerial quality, government’s performance and satisfaction to policy is builded. While, if security and privacy issue caused by extreme release of information and expansion of transparency doesn't handle properly, trust on government falls down and performance of government falls off.

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