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호텔종사원들의 성격특성이 감정노동과 조직몰입에 미치는 영향: 감성지능의 조절된 매개효과

The Effect of Personality Trait on Emotional Labor and Organizational Commitment among Hotel Employees: A Moderated Mediation Effect of Emotional Intelligence

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참고문헌

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주제분류사회과학일반

초록

· 연구 주제: 본 연구의 목적은 성격특성인 외향성이 감정노동전략인 심층행동과 조직몰입에 미치는 영향을 알아보는 것이다. · 연구 배경: 호텔조직의 발전과 생존을 위하여 필요한 조직몰입을 증가시키는 메카니즘을 규명하는 것이 필요하다. · 선행연구와의 차이점: 선행연구들은 주로 변수 간의 직접효과를 위주로 연구를 진행하였으나 본 연구는 매개분석과 조절분석을 통합하여 조절된 매개효과를 분석하였다. · 연구방법: 본 연구에서는 Mplus를 이용하여 단순매개효과와 단순조절효과 및 이들을 결합한 조절된 매개효과를 분석하였다. · 연구결과: 첫째, 외향성이 심층행동을 경유하여 조직몰입에 영향을 주는 간접효과가 유의하게 나타났다. 둘째, 호텔종사원들의 감성지능이 높아지면 심층행동이 조직몰입에 주는 영향이 증가하는 조절효과가 나타났다. 셋째, 외향성이 심층행동을 거쳐서 조직몰입에 영향을 미치는 간접효과는 감성지능의 강도가 높아질수록 더욱 증가하는 조절된 매개효과가 나타났다. · 공헌점 및 기대효과: 호텔조직의 관리자는 호텔종사원들의 조직몰입을 증가시키기 위해서는 심층행동과 더불어 높은 감성지능이 필요하다는 점을 인식해야 할 것이다.

Abstract

· Research topics: To investigate inter-relationships between deep acting and emotional intelligence. The moderating effect of emotional intelligence in the indirect effect of extraversion on organizational commitment via deep acting was also investigated. · Research background: Developing emotional intelligence increases deep acting and organizational commitment. · Differences from prior research: This study used moderated mediation analysis combining mediation analysis and moderation analysis. · Research method: Mplus was used to analyze mediation, moderation and moderated mediation analysis. · Research results: Emotional intelligence moderated the indirect effect of extraversion on organizational commitment through deep acting. · Contribution points and expected effects: This study emphasized the importance of emotional intelligence to the hospitality industry, where there is a high degree of human interaction with the customers. The study provides empirical evidence that facilitates future research on emotional intelligence that increases affective commitment.

참고문헌 (37)

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