대학 교육행정 인터넷 서비스 시스템에 대한 사용자 만족도 분석

Abstract

This study attempts at identifying the direction of developing internet service system for educational information in university. To give better service for all the users, the internet service system of university is expected to play an important role in the improvement of efficiency and democracy of educational administration. For the purpose of this study, the research problems were established as follows. [Problem 1] ：What kinds of informations are being serviced on internet homepage in university within sub domains of educational administration? [Problem 2] ：Are there any differences in satisfactory levels of users with the university Internet service system for educational administration according to their social position ? The summary of this research is as follows. First of all, there were some differences in faithfulness of public service within the sub domains of educational administration on university internet homepage. For example, the informations about curriculum administration and student administration were more faithfully serviced than another sub domains of educational administration. Second, There were differences in the satisfactory levels of users with the educational information serviced in university homepage according to the social positions of users. That is to say, the group of school staff was significantly higher than the group of professor and the group of students in the satisfactory levels about all of three factors(transparency, accessibility and interaction).