An ERP Operation Audit Model Based on IT Infrastructure Library
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초록
ITIL, formerly known as the Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. Recently, ERP(Enterprise Resource Planning) system has received biggest attention from local corporations as a management innovation tool of enterprise. However, companies are rebuilding the ERP system for management innovation as the increasing complexity of information systems. We suggest the check items of package information system according to the needs of recent operation audits. In this paper, we analyzed the system operation and maintenance guidelines of the NIA(National Information Society Agency) and COBIT in the operating environment based on ITIL(IT Infrastructure Library), and proposed the check items required for the operation audits. In addition, we was categorized the check items as continuous service improvement, service strategy, service design, service transition, and service operations for the ITIL service life cycle. Moreover, the proposed check items were verified for its suitability by the professionals’survey.
Abstract
ITIL, formerly known as the Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. Recently, ERP(Enterprise Resource Planning) system has received biggest attention from local corporations as a management innovation tool of enterprise. However, companies are rebuilding the ERP system for management innovation as the increasing complexity of information systems. We suggest the check items of package information system according to the needs of recent operation audits. In this paper, we analyzed the system operation and maintenance guidelines of the NIA(National Information Society Agency) and COBIT in the operating environment based on ITIL(IT Infrastructure Library), and proposed the check items required for the operation audits. In addition, we was categorized the check items as continuous service improvement, service strategy, service design, service transition, and service operations for the ITIL service life cycle. Moreover, the proposed check items were verified for its suitability by the professionals’survey.
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