공공서비스 분야 지능정보기술 도입방안 연구
Research on Application Cases of Artificial Intelligence and Information Technology in Public Service Area
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초록
지능정보기술은 4차 산업혁명을 견인하는 핵심 기술이자 동력이며, 산업 전반에 적용이 용이한 범용기술로 그 중요도가 매우 높아지고 있다. 미국, 독일 등 해외에서는 이미 지능정보기술을 연구 및 보급하기 위한 정부차원의 다양한 정책이나 프로젝트가 추진되고 있다. 국내에서도 지능정보사회 중장기 종합대책’, ‘혁신 성장을 위한 사람 중심의 4차 산업혁명 대응 계획’ 등을 발표하며 국가 차원의 제4차 산업혁명 대응에 박차를 가하고 있다. 지능정보기술 선제 도입 사례 발굴을 위해 국내외 지능정보기술 도입 사례를 조사하고, 해외 사례의 국내 적용 가능성 검토, 국내외 사례의 분야 교차 적용 가능성 확인, 사회 현안 및 분야별 주요 업무 키워드 등을 활용하여 지능정보기술 도입 사례를 제시하였다. 국내외 지능정보기술 도입 사례 조사를 위해 공공서비스 분야를 구분하고, 재난안전, 환경기상, 공공행정, 교통수송, 치안방범, 보건의료, 사회복지의 7개 공공서비스 분야를 중심으로 사례를 조사하였다. 최근 3년 내 적용되었거나 시도되고 있는 사례를 중점적으로 검토하여 시대적 흐름을 최대한 반영하고자 하였다. 그 결과, 국내외 총 260여개의 국내외 사례가 조사되었다. 국내외 사례 등을 기반으로 최종적으로 아래와 같은 총 10개의 지능정보기술 도입방안을 제시하였다.
Abstract
“Artificial intelligence and information technology” is a key technical factor and power driving the fourth industrial revolution, and it is becoming very important as universal technology that is easy to apply to all industries. In the US and Germany, various policies and projects have already been implemented at the government level to research and disseminate intelligent information technology. In line with Korean government policy, this study aims to identify strategies for early introduction of artificial intelligence and information technology in the public service sector and to develop strategies for the government to continue to spread intelligent information technology to the private sector. In order to investigate cases of domestic and foreign intelligent information technology adoption, public service sectors were classified and cases were surveyed focusing on seven public service areas: disaster safety, environmental weather, public administration, traffic transportation, police security, health care, and social welfare. We have focused on the cases that have been applied or tried in the last 3 years and tried to reflect the trend of the times as much as possible and we surveyed about 260 domestic and overseas cases. Based on this, 10 ways to introduce intelligent information technology in public service area are suggested.
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