레저시설에 대한 회원제거래에서의 소비자 문제에 관한 연구

Abstract

The purpose of this study is to investigate current conditions of membership transaction where there is growth of membership business for leisure facilities, such as golf clubs, condominiums, and sports centers, and to classify consumer problems using the memberships. Due to little modified laws and regulations of the membership transactions for leisure facilities, various consumer problems and damages were involved in this transaction. Therefore, the consumer problems related to the transaction were classified, and policy implications for the membership transactions were suggested for consumers using the leisure facility membership. The method of this study was to conduct literature reviews to find out current status of membership transaction and its problem, and to understand consumer problem through in-depth interview method based on the cases of consumer's damages. In addition through comparative analysis (with the law of Japan) attempted to prepare ground of legislation and amendment of law for membership transaction Policy implications are as following; First, “Facilities use information opening system” where transparent transaction can be done through field of information opening of period of use and the fees of the members; Second, “Minimum quality assurance system” that guarantees benefit through membership contract should be considered; Third, “Consumer Information Manual” should be provided as a method of solution following the high variety of the type of consumers` damage and extent of the damage in each of memberships.