소비자피해유발 사업자에 대한 행정조치적, 법 제도적 규제 조사 및 소비자 관점에서의 개선방향 모색: 소비자, 사업자, 전문가의 규제에 대한 인식 및 요구도 조사를 중심으로

Abstract

n this study includes consumer damage indemnity system, penalty amount to firm causing consumer damage, regulation of government towards firm causing consumer damage, and consumer awareness of class action and punitive regulation. Also studies the differences and influence factor of those variable by socio-demographic feature. The results are shown below. First, consumers were very negative on consumer damage indemnity system, and penalty amount to firm causing consumer damage but in the other hand, they were also had negative thoughts on regulation relaxation policy for firm and thought poor guard on firm regulation legal system. Consumers were more positive on environmental class action than punitive regulation. Second, as the result of regression analysis, low distrust company and active investigation on product safety information had positive thoughts on consumer damage indemnity system. About the penalty level, no financial victimization by food, low distrust company, consumers thought the penalty level is enough. Married, no financial victimization by food, low distrust company, passive investigation on product safety information, consumers thought positive on firm regulation legal system. On the other hand, married, foreign substances damaged, have high anxiety on safety, high distrust company consumer thought administrative regulation is not enough. Financial victimization by food occurred consumer had positive thoughts on introduction of punitive regulation and foreign substances damaged, high distrust company consumer had positive thoughts on introduction of environmental class action. Last, by the result of expert, government regulatory policy of firm causing consumer damage should be strengthen and consumer directivity should always come before on consumer damage indemnity system, level of penalty, government policy and etc. The punitive damage and environmental class action should introduce gradually by items and per time.