본문 바로가기
KERD
논문KCI 등재

리더-구성원 상호작용의 질 척도 타당화 연구

Validation of the Korean Version of the Quality of Interaction (QI) between Leaders and Members Scale

손영우|정예슬
한국기업경영학회 (Korean Corporation Management Association)|2019.10|기업경영연구 (Korean Corporation Management Review)|제26권 제5호|pp. 25-45

0

조회

0

다운로드

2

인용

0

참고문헌

키워드

척도 타당화Scale Validation다차원적 리더-구성원 교환 관계리더-구성원 상호작용의 질 척도업무적 교환 관계사회적 교환 관계Multidimensional LMX RelationshipQuality of Interaction ScaleWork-LMX RelationshipSocial-LMX Relationship
주제분류경영학

초록

본 연구의 목적은 다차원적으로 구성된 리더-구성원의 교환 관계를 측정하는 Quality of Interaction Scale(Bhal & Ansari, 1996)을 한국어로 번안하여 척도의 요인구조를 파악하고, 타당성을 검증하는 것이다. 이를 위해 먼저 국내 직장인 457명을 대상으로 요인분석을 실시하였다. 탐색 및 확인적 요인분석 결과, 리더-구성원의 교환 관계는 2요인(업무적 교환 관계, 사회적 교환 관계)으로 구성되어 있음을 확인하였다. 다음으로 수렴타당도 검증을 위해 상관관계를 분석한 결과 QI와 리더-구성원 교환 관계를 측정하는 다른 척도(LMX7, LMX-MDM) 간에 유의미한 정적 상관관계가 있는 것으로 나타났다. 변별타당도 검증을 위해 확인적 요인분석을 실시한 결과 QI가 LMX7, LMX-MDM과 변별되는 척도로서 기능하는 것을 확인하였다. 마지막으로 준거타당도를 검증하기 위해 위계적 회귀분석을 실시한 결과, QI 척도의 각 하위요인은 직무 및 조직 결과변인에 유의미한 영향을 주는 것으로 나타났다. 구체적으로 업무적 교환 관계는 과업수행, 직무만족에 정적인 영향을 미쳤고, 사회적 교환 관계는 맥락수행, 직무만족에 정적인 영향을 미치는 것으로 확인하였다. 이러한 결과는 한국판 리더-구성원 상호작용의 질 척도가 국내 직장인들의 리더-구성원 교환 관계를 신뢰롭고 타당하게 측정하는 도구임을 의미한다. 마지막으로 본 연구의 의의와 제한점 및 향후 연구방향에 대해 논의하였다.

Abstract

This study aimed to translate and validate the Korean version of the Quality of Interaction (QI) scale, which measures the multidimensional aspects of leader-member exchange (LMX). We examined both exploratory and confirmatory factor analyses using the data sets of 150 and 307 working adults in Korea respectively. The results indicated the multidimensional nature of LMX, consisting of two factors; work-LMX relationship and social-LMX relationship. In addition, the QI was significantly correlated with two commonly used LMX scales (i.e., LMX7 and LMX-MDM), which supported the convergent validity. The results of confirmatory factor analyses showed that the QI is distinct from LMX7 and LMX-MDM, which supported the discriminant validity. In order to test the criterion-related validity, we conducted the hierarchical regression analyses. The subdimensions of QI were shown to be significantly related to job attitude and behavior. In particular, work-LMX relationship was positively related to task performance and job satisfaction, and social-LMX relationship was positively related to contextual performance. Therefore, these findings provided evidence that the Korean version of the QI scale is a reliable and valid measure for assessing the concept of multidimensional LMX in a Korean sample. The implications and the limitations of the study were discussed.

참고문헌 (83)

  1. 강혜선, "잡 크래프팅과 성과 간 관계에 대한 매개효과 : 일에 대한 심리적 태도를 중심으로", 직업능력개발연구, 20(1), pp.1~26 (2017), 한국직업능력연구원[DOI]
  2. 김봉구, "퇴사충동 유발 조사 : 사표 품고 산다…직장인 96% "퇴사 충동 느껴", 한국경제, ~ (2015)
  3. 김원인, "관광호텔의 리더쉽 유형에 따른 조직성과 연구", 관광연구, 15, pp.113~134 (2000)
  4. 박노윤, "사회적 교환과 경제적 교환 - 고용지위, 조직지원인식, 리더-부하직원의 관계, 목표지향성의 영향 -", 기업경영연구, 16(2), pp.79~107 (2009), 한국기업경영학회
  5. 박지원, "인재가 떠나는 5가지 이유" (2004), LG경제연구원
  6. 손승연, "자기희생적 리더십과 직무수행", 박사, 경영학과 경영학전공, pp.2012
  7. 신선임, "대기업 대졸 신입사원의 이직고민 경험에 대한 현상학적 연구", 상담학연구, 17(3), pp.503~525 (2016), 한국상담학회[DOI]
  8. 윤석범, "LMX와 조직시민행동의 관계에서 내재적 동기부여의 매개역할", 기업경영연구, 24(1), pp.1~17 (2017), 한국기업경영학회
  9. 이지영, "코칭이 리더-부하와의 교환관계(LMX), 조직지원인식, 조직몰입에 미치는 영향", 인적자원관리연구, 22(3), pp.89~108 (2015), 한국인적자원관리학회[DOI]
  10. 이진복, "상사의 이직의도가 부하의 이직의도에 미치는 영향: 이직의도, LMX, POS의 상호작용 효과를 중심으로", 기업경영연구, 24(3), pp.117~136 (2017), 한국기업경영학회
  11. 정예슬, "Effects of work-and social-leadermember exchange relationships on performance and emotional exhaustion : The moderating role of competitive climate", 박사, pp.2018
  12. Anderson, S. E, "Interpersonal, job, and individual factors related to helping processes at work", Journal of Applied Psychology, 81, pp.282~296 (1996)
  13. Aselage, J, "Perceived organizational support and psychological contracts : A theoretical integration", Journal of Organizational Behavior, 24, pp.491~509 (2003)
  14. Atwater, L, "Leader–member exchange, feelings of energy, and involvement in creative work", The Leadership Quarterly, 20, pp.264~275 (2009)
  15. Bagozzi, R. P, "On the evaluation of structural equation models", Academy of Marking Science, 16, pp.76~94 (1998)
  16. Bales, R. F, "The family, socialization and interaction processes", pp.259~306 (1955), ree Press
  17. Bernerth, J. B, "Leader-member social exchange(LMSX) : Development and validation of a scale", Journal of Organizational Behavior, 28, pp.979~1003 (2007)
  18. Bhal, K. T, "Measuring quality of interaction between leaders and members", Journal of Applied Social Psychology, 26, pp.945~972 (1996)
  19. Bhal, K. T, "Leadermember exchange and subordinate outcomes : test of a mediation model", Leadership & Organization Development Journal, 30, pp.106~125 (2009)
  20. Blau, P. M, "Exchange and power in social life" (1964), Wiley
  21. Borman, W. C, "Task performance and contextual performance : The meaning for personnel selection research", Human Performance, 10, pp.99~109 (1997)
  22. Brislin, R. W, "Back-translation for cross-cultural research", Journal of Cross-Cultural Psychology, 1, pp.185~216 (1970)
  23. Cammann, C, "The Michigan organizational assessment questionnaire" (1979), University of Michigan
  24. Chen, G, "Validation of a new general self-efficacy scale", Organizational Research Methods, 4, pp.62~83 (2001)
  25. Chen, Y, "Three Essays on Leader-Member Exchange in U.S. and China", Doctoral, pp.2011
  26. Chen, Y, "Supervisor-Subordinate Guanxi: Developing a Three‐Dimensional Model and Scale", Management and Organization Review, 5, pp.375~399 (2009)
  27. Collins, B. J, "Gender differences in the impact of leadership styles on subordinate embeddedness and job satisfaction", The Leadership Quarterly, 25, pp.660~671 (2014)
  28. Coyle-Shapiro, J. A, "Exchange relationships : examining psychological contracts and perceived organizational support", Journal of Applied Psychology, 90, pp.774~781 (2005)
  29. Cropanzano, R, "Social exchange theory : An interdisciplinary review", Journal of Management, 31, pp.874~900 (2005)
  30. Cropanzano, R, "Justice in the work place: From theory to practice", pp.245~270 (2001), Lawrence Erlbaum Associates
  31. Deal, J. J, "밀레니얼 세대가 일터에서 원하는 것" (2017), 박영story
  32. DeVellis, R. F, "Scale development: Theory and applications" (1991)
  33. Dienesch, R. M, "Leader-member exchange model of leadership : A critique and further development", Academy of Management Review, 11, pp.618~634 (1986)
  34. Dulebohn, J. H, "A meta-analysis of antecedents and consequences of leader-member exchange integrating the past with an eye toward the future", Journal of Management, 38, pp.1715~1759 (2012)
  35. Elicker, J. D, "The role of leader-member exchange in the performance appraisal process", Journal of Management, 32, pp.531~551 (2006)
  36. Erdogan, B, "Implications of organizational exchanges for accountability theory", Human Resource Management Review, 14, pp.19~45 (2004)
  37. Fiske, A. P, "The four elementary forms of sociality : Framework for a unified theory of social relations", Psychological Review, 99, pp.689~723 (1992)
  38. Fleishman, E. A, "The description of supervisory behavior", Journal of Applied Psychology, 37, pp.1~6 (1953)
  39. Foa, U. G, "Societal structures of the mind" (1974), Charles C Thomas
  40. Foa, U. G, "Social exchange: Advances in theory and research" (1980), Plenum
  41. George, J. M, "Feeling good-doing good : A conceptual analysis of the mood at workorganizational spontaneity relationship", Psychological Bulletin, 112, pp.310~329 (1992)
  42. Gerstner, C. R, "Meta-Analytic review of leader-member exchange theory : Correlates and construct issues", Journal of Applied Psychology, 82, pp.827~844 (1997)
  43. Goodwin, V. L, "A social network perspective on LMX relationships : Accounting for the instrumental value of leader and follower networks", Journal of Management, 35, pp.954~980 (2009)
  44. Graen, G. B, "The effects of leader-member exchange and job design on productivity and satisfaction : Testing a dual attachment model", Organizational Behavior and Human Performance, 30, pp.109~131 (1982)
  45. Graen, G. B, "Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years:Applying a multi-level multi-domain perspective", The Leadership Quarterly, 6, pp.219~247 (1995)
  46. Greguras, G. J, "An examination of the multidimensionality of supervisor and subordinate perceptions of leader‐member exchange", Journal of Occupational and Organizational Psychology, 79, pp.433~465 (2006)
  47. Hair Jr, J. F, "Multivariate data analysis" (1995), McGraw-Hill
  48. Harris, K. J, "An examination on multiple predictors and outcomes from different dimensions of LMX relationship quality", Phd, College of Business, pp.2004
  49. Henson, R. K, "Use of exploratory factor analysis in published research: Common errors and some comment on improved practice", Educational and Psychological Measurement, 66, pp.393~416 (2006)
  50. Ilies, R, "Leader-member exchange and citizenship behaviors : a meta-analysis", Journal of Applied Psychology, 92, pp.269~277 (2007)
  51. Ilies, R, "The interactive effects of personal traits and experienced states on intraindividual patterns of citizenship behavior", Academy of Management Journal, 49, pp.561~575 (2006)
  52. Khazanchi, S, "Who and what is fair matters : A multi‐foci social exchange model of creativity", Journal of Organizational Behavior, 32, pp.86~106 (2011)
  53. Kuvaas, B, "Economic and social leader-member exchange relationships and follower performance", The Leadership Quarterly, 23, pp.756~765 (2012)
  54. Lawrence, E. R, "Leader-member exchange and stress : The mediating role of job involvement and role conflict", Journal of Behavioral and Applied Management, 14, pp.39~52 (2012)
  55. LePine, J. A, "Personal relationships: The effect of supervisory, co-worker, team, customer and nonwork exchanges on employee attitudes, behavior, and well-being", pp.173~194 (2012), Routledge
  56. Liden, R. C, "Multidimensionality of leader-member exchange : An empirical assessment through scale development", Journal of Management, 24, pp.43~72 (1998)
  57. Liden, R. C, "Leader-member exchange theory : The past and potential for the future", Research in Personnel and Human Rources Management, 15, pp.47~120 (1997)
  58. Locke, E. A, "The nature and causes of job satisfaction" (1976), Rand McNally
  59. Longman, R. S, "A regression equation for the parallel analysis criterion in principal components analysis : Mean and 95th percentile eigenvalues", Multivariate Behavioral Research, 24, pp.59~69 (1989)
  60. Martin, C. A, "From high maintenance to high productivity: What managers need to know about Generation Y", Industrial and Commercial Training, 37, pp.39~44 (2005)
  61. Martin, R, "Leader-Member exchange(LMX)and performance : A Meta‐Analytic review", Personnel Psychology, 69, pp.67~121 (2016)
  62. Motowildo, S. J, "A theory of individual differences in task and contextual performance", Human Performance, 10, pp.71~83 (1997)
  63. Niehoff, B. P, "Justice as a mediator of the relationship between methods of monitoring and organizational citizenship behavior", Academy of Management Journal, 36, pp.527~556 (1993)
  64. Nimon, K, "Regression commonality analysis : A technique for quantitative theory building", Human Resource Development Review, 10, pp.329~340 (2011)[DOI]
  65. Fetter, R, "Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors", The Leadership Quarterly, 1, pp.107~142 (1990)
  66. Rockstuhl, T, "Leader-member exchange(LMX)and culture : A meta-analysis of correlates of LMX across 23countries", Journal of Applied Psychology, 97, pp.1097~1130 (2012)
  67. Scandura, T. A, "Moderating effects of initial leader-member exchange status on the effects of a leadership intervention", Journal of Applied Psychology, 69, pp.428~436 (1984)
  68. Schriesheim, C. A, "Leader-member exchange(LMX)research : A comprehensive review of theory, measurement, and data-analytic practices", The Leadership Quarterly, 10, pp.63~113 (1999)
  69. Sheer, V. C, "leader-member exchange theory and research: A critique and a reconceptualization", pp.1~17 (2014), Leadership
  70. Shore, L. M, "Social and economic exchange : Construct development and validation", Journal of Applied Social Psychology, 36, pp.837~867 (2006)
  71. Spector, P. E, "Using self‐report questionnaires in OB research : A comment on the use of a controversial method", Journal of Organizational Behavior, 15, pp.385~392 (1994)
  72. Spector, P. E, "Method variance in organizational research: truth or urban legend", Organizational Research Methods, 9, pp.221~232 (2006)
  73. Stogdill, R. M, "Manual for the leader behavior description questionnaire-Form XII: An experimental revision" (1963), Bureau of Business Research, College of Commerce and Administration, Ohio State University
  74. Tabachnick, B. G, "Using multivariate statistics", pp.2007, Pearson
  75. Thompson, B, "Factor analytic evidence for the construct validity of scores : A historical overview and some guidelines", Educational and Psychological Measurement, 56, pp.197~208 (1996)
  76. Tyler, T. R, "A relational model of authority in groups", pp.115~191 (1992), Academic Press
  77. Uhl-Bien, M, "Relational leadership theory : Exploring the social processes of leadership and organizing", The Leadership Quarterly, 17, pp.654~676 (2006)
  78. Wayne, S. J, "Perceived organizational support andleader-member exchange : a social exchange perspective", Academy of Management Journal, 40, pp.82~111 (1997)
  79. Williams, L. J, "Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors", Journal of Management, 17, pp.601~617 (1991)
  80. Zhang, X. A, "Putting nonwork ties to work : The case of guanxi in supervisorsubordinate relationships", The Leadership Quarterly, 26, pp.37~54 (2014)
  81. Zhou, X. T, "Supervisorsubordinate convergence in descriptions of leadermember exchange(LMX)quality : Review and testable propositions", The Leadership Quarterly, 20, pp.920~932 (2009)
  82. Zhou, X. T, "Quantitative and qualitative examination of propositions concerning supervisorsubordinate convergence in descriptions of leadermember exchange(LMX)quality", The Leadership Quarterly, 21, pp.826~843 (2010)
  83. Zwick, W. R, "Comparison of five rules for determining the number of components to retain", Psychological Bulletin, 99, pp.432~442 (1986)

관련 논문AI추천

한국어 MLQ Form 5-45의 요인구조 모형 비교김정남한국산업및조직심리학회 · 한국심리학회지: 산업 및 조직2009 · 제22권 제4호리더-구성원 교환관계 차별화의 선행요인이기현, 정명호한국산업및조직심리학회 · 한국심리학회지: 산업 및 조직2010 · 제23권 제1호LMX의 질과 구성원 성숙도 및 조직유효성의 관계에 관한 연구이병규, 이태식한국전문경영인학회 · 전문경영인연구2009 · 제12권 제1호리더-구성원 교환관계와 직무성과: 심리적 권한부여의 매개역할과 상사신뢰의 조절역할나병문, 이종건한국벤처창업학회 · 벤처창업연구2016 · 제11권 제6호팀 기반 공유 리더십 척도의 타당화 연구김명소, 주영경한국산업및조직심리학회 · 한국심리학회지: 산업 및 조직2023 · 제36권 제4호변혁적 리더십과 리더-구성원 교환관계 및 구성원 반응간의 관계안관영, 이규만한국인적자원관리학회 · 인적자원관리연구2006 · 제13권 제4호

이 간행물의 다른 논문 (7건)

KOSPI200 추적 ETF의 가격효율성과 그 결정요인에 관한 연구서기수, 엄윤성pp. 1-24사회책임투자의 가격예시에 관한 연구권혁진, 한덕희pp. 47-61모바일 항공 앱(APP)의 서비스품질이 기술수용을 통한 구매의도에 미치는 영향 - MOBISQUAL 모델 중심으로 -서원석, 임동수pp. 63-80통신기업의 공유가치창출(CSV)이 사회적 거리와 브랜드 이미지를 통해 소비자 행동의도에 미치는 영향길기순, 황윤환, 서영욱pp. 81-99지방상수도 위탁운영의 효율성 추정 및 효과 분석박임수pp. 101-117
원문 보기