본문 바로가기
KERD
논문KCI 등재

Situational Value Innovation Strategy: The Case of the Coffee Drinking Market in South Korea

0

조회

0

다운로드

1

인용

0

참고문헌

키워드

주제분류경영학

초록

Our study demonstrates how the context-dependent three-factor approach, combined with the blue ocean strategy framework, can improve product and service innovations. We provide a simple approach and procedure for creating value beyond the existing market boundaries. We show that the critical strategic elements of the coffee drinking market in South Korea differ across situations in which the customers drink coffee, such as at home, at work, and on the street. Thus, we develop situational value innovation or blue ocean strategies, depending on each context. Our study may help executives avoid strategic mistakes, such as overshooting and ignoring certain strategic dimensions. Further, in developing a survey-based situational value innovation strategy, our study may help executives predict a “Red Ocean” and manage zero-sum competition.

Abstract

Our study demonstrates how the context-dependent three-factor approach, combined with the blue ocean strategy framework, can improve product and service innovations. We provide a simple approach and procedure for creating value beyond the existing market boundaries. We show that the critical strategic elements of the coffee drinking market in South Korea differ across situations in which the customers drink coffee, such as at home, at work, and on the street. Thus, we develop situational value innovation or blue ocean strategies, depending on each context. Our study may help executives avoid strategic mistakes, such as overshooting and ignoring certain strategic dimensions. Further, in developing a survey-based situational value innovation strategy, our study may help executives predict a “Red Ocean” and manage zero-sum competition.

참고문헌 (23)

  1. Arbore, A., "Rejuvenating Importance-Performance Analysis", Journal of Service Management, 22(3), pp.409~429 (2011)
  2. Bacon, D. R., "A Comparison of Approaches to Importance-Performance Analysis", International Journal of Market Research, 45(1), pp.55~72 (2003)
  3. Brandenburger, A. M., "Valuebased Business Strategy", Journal of Economics and Management Strategy, 5(1), pp.5~24 (1996)
  4. Christensen, C., "The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail" (2013), Harvard Business Review Press
  5. Christensen, C. M., "Customer Power, Strategic Investment and the Failure of Leading Firms", Strategic Management Journal, 17(3), pp.197~218 (1996)
  6. Füller, J., "Customer Delight and Market Segmentation : An Application of the Three-Factor Theory of Customer Satisfaction on Life Style Groups", Tourism Management, 29(1), pp.116~126 (2008)
  7. Huiskonen, J., "Sharpening Logistics Customer Service Strategy Planning by Applying Kano's Quality Element Classification", International Journal of Production Economics, 56(7), pp.253~260 (1998)
  8. Kano, N., "Attractive Quality and Must-Be Quality", The Journal of the Japanese Society for Quality Control, 14(2), pp.39~48 (1984)
  9. Kim, C., "Value Innovation: The Strategic Logic of High Growth", Harvard Business Review (1997)
  10. Kim, W. Chan, "Blue Ocean Strategy" (2005), Harvard Business School Press
  11. Kim, W, "Blue Ocean Shift: Beyond Competing" (2017), Hachette Books
  12. Lin, S. -P., "Refining Kano's ‘Quality Attributes–Satisfaction’model : A Moderated Regression Approach", International Journal of Production Economics, 126(2), pp.255~263 (2010)
  13. Martilla, J. A., "Importance-Performance Analysis", Journal of Marketing, 41(1), pp.77~79 (1977)
  14. Matzler, K., "The Asymmetric Relationship between Attribute-Level Performance and Overall Customer Satisfaction : A Reconsideration of the Importance-Performance Analysis", Industrial Marketing Management, 33(4), pp.271~277 (2004)
  15. Matzler, K., "How to Make Product Development Projects More Successful by Integrating Kano's Model of Customer Satisfaction into Quality Function Deployment", Technovation, 18(1), pp.25~38 (1998)
  16. Mittal, V., "The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions", Journal of Marketing, 62(1), pp.33~47 (1998)
  17. Oliver, R. L., "Satisfaction: A Behavioral Perspective on the Consumer" (2010), ME Sharpe
  18. 박경민, "설문기반 블루오션전략 수립 방법론: 국내 항공여객 운송 산업 적용 사례", 전략경영연구, 16(1), pp.23~41 (2013), 한국전략경영학회[DOI]
  19. Peteraf, M. A., "Unraveling the Resource‐Based Tangle", Managerial and Decision Economics, 24(4), pp.309~323 (2003)
  20. Reinartz, W., "Balancing acquisition and retention resources to maximize customer profitability", Journal of Marketing, 69(1), pp.63~79 (2005)
  21. Sheehan, N. T., "Strategic Value Curve Analysis : Diagnosing and Improving Customer Value Propositions", Business Horizons, 58(3), pp.317~324 (2015)
  22. Yang, C. C., "An Integrated Model of Value Creation Based on the Refined Kano's Model and the Blue Ocean Strategy", Total Quality Management and Business Excellence, 22(9), pp.925~940 (2011)
  23. Yang, C. -C., "The Refined Kano's Model and Its Application", Total Quality Management and Business Excellence, 16(10), pp.1127~1137 (2005)

관련 논문AI추천

이 간행물의 다른 논문 (3건)