中国大学教育服务品质、学习成果对教育满意度的影响研究
A Study of Relation Educational Service Quality, Learning Outcomes, and Educational Satisfaction in China
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초록
今天的大学教育，有多少学生的核心是改变的方向排放到社区和提高服务的质量和多少大专以上学历教育的经验和学习成果从做提供服务。特别是大学应该从提供者为中心转向以消费者为中心的思维。因此，本研究考察了延边大学教育满意度，学习成果与教育服务质量之间的关系。研究，教育和与大学的可靠性，教授服务意识，热情的服务相关的参数，教学技能和教育设施，福利设施和交通条件的质量，这些因素表明，其对教育经验的决定性影响。然而，学习成果对教育服务质量和教育满意度的调节作用低于预期。结果延边大学将通过积极改善未来学校的服务质量提高了学生的教育经验，找准服务的需求和学生及家长的趋势，并根据学生的需求，以提高教育服务体系，学校管理模式它应该建立。
Abstract
Today, the core achievements of university education are changing from how many students are exported to society and how much education services are provided to improve the university's service quality, education service and learning outcomes. In particular, universities should shift from provider－centered thinking to consumer－centered thinking. Therefore, this study examined the relationship between educational satisfaction, learning outcome, and quality of education service in Yanbian University in China. The findings showed that factors such as university credibility, service consciousness and enthusiasm, lecture competency, educational facilities, welfare facilities and traffic conditions have positive effects on educational satisfaction. However, the moderation effect of learning outcomes on the quality of education service and the satisfaction of education was less than expected. As a result of the study, Yanbian University should be built and improve the service quality of the school by improving the satisfaction of the students, to grasp the service demand and trend of students and parents, to improve the education service system.
참고문헌 (12)
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