국내․외 기관의 재난정보관련 SNS 운용현황 및 개선방안에 관한 연구

Abstract

SNS is a useful tool to quickly deliver information in an emergency given their speed and expandability. Especially, SNS in the event of a disaster or an accident can offer on-site, accurate and detailed updates about essential information such as the safety of victims and the development of the situation, served as a valuable complement to the conventional media. This study aims to perform a comparative analysis on how social media are currently used by emergency management authorities in South Korea and other countries. Based on the results, this study proposed more effective ways to exploit SNS and improve efficiency of disaster management. To accomplish the goals, this study collected tweet information from various sources including the FEMA of the U. S., the FDMA and the Central Disaster Council of Japan, and the MPSS of Korea. The collected tweet information was analyzed by feedback, time series, and information types. The feedback analysis aims to quantify the number of monthly user feedback in order to assess user satisfaction about the tweet information. The time series analysis identifies the number of tweet information, feedback index and keywords by country for certain duration, examining why certain messages showed high feedback indices and what kind of contents should be offered by the authorities. Finally, the analysis of information type reviews the type of information contained in the tweet information that drew users’ attention to identify the information type in which the authorities should deliver information to users. Based on these analyses, this study proposed improvement methods to use Tweeter in MPSS.