6시그마 혁신활동에 있어서의 구성원 성공체험이 기업성과에 미치는 영향

Abstract

This study developed a new model for evaluating effects about the success of six sigma activities. This model consists of four constructs such as success of six sigma, employee’s success experience, customer satisfaction, and business performance. Structural Equation Modeling (SEM) is used to analyze causality among the four constructs. Hypothesis were tested through a field study conducted for one hundred and thirty-one project leaders, who were asked to evaluate their experiences of six sigma projects. The results indicate that six hypothesis are statistically significant. As a result, the success of six sigma doesn’t influence the customer satisfaction directly, but it influences customer satisfaction indirectly through employee’s success experience. We find out that control for employee’s success experience is important as well as success of six sigma in business innovation. Otherwise business performance is influenced directly by success of six sigma, that is business performance isn’t influenced directly by employee’s success experience but influenced indirectly through customer satisfaction. This study found that the change management raising employee’s success experience is important in Six Sigma.