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식스시그마 프로젝트 만족도 측정과 실증적 분석

Measurement of Satisfaction and Empirical Analysis in Six Sigma Project

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참고문헌

키워드

주제분류산업공학

초록

In this study, we took the census of the project satisfaction level of the employees who have participated in Six Sigma projects. We divided and measured the project satisfaction by the steps of performing the project (team building, execution, ownership and support step). We performed the analysis of variance to show the main factors of project satisfaction level, and the tests of homogeneity to know the relationship the business parts and among the job positions each. The results of analysis showed that the satisfactions of the team building and execution step were significant.

Abstract

In this study, we took the census of the project satisfaction level of the employees who have participated in Six Sigma projects. We divided and measured the project satisfaction by the steps of performing the project (team building, execution, ownership and support step). We performed the analysis of variance to show the main factors of project satisfaction level, and the tests of homogeneity to know the relationship the business parts and among the job positions each. The results of analysis showed that the satisfactions of the team building and execution step were significant.

참고문헌 (11)

  1. 김찬규, "종업원의 업무능력을 고려한 종업원 만족도,생산성 및 고객만족 간 인과관계 분석", 대한산업공학회지, 16(특별), pp.116~122 (2003)
  2. 로렌스 G., 히레비니액, "실행이 최고의 전략이다" (2006), 럭스미디어
  3. 마이클 해리, "6시그마 기업혁명" (1999), 김영사
  4. 박재성, "GB, BB, MBB가 알아야 할 Six Sigma 101가지 이야기", 한국표준협회, 150~153 (2006)
  5. Hachman,J.R, "Development of the Job Diagnostic Survey", Journal of Applied Psychology (1975)
  6. LG Micron, "Management Innovation Mechanism", 9~11 (2008)
  7. Loher,B.T, "A Meta-anlysis of the Relation of Job Characteristics to Job Satisfaction", Journal of Applied Psychology, 70, pp.280~289 (1985)
  8. Nonaka, "Knowledge Management", Routledgefalmer, ~ (2006)
  9. Nordqvist, S, "Perceived Time Presure and Social Process in Project Team", International Jounal of Project Management, 22(6) (2004)
  10. Roland T.R, "The Satisfaction and Retention of Frontline Employees-A Customer Satisfaction Measurement Approach", International Jounal of Service Industry Management, 7(5), pp.62~80 (1996)
  11. Saane,J.K, "Reliability and Validity of Instrument Measurement Job Satisfaction-A Systemic Review", Occupational Medicine, 53, pp.191~201 (2003)

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