서비스 제공자의 성격이 서비스 교육성과에 미치는 영향에 관한 연구
A Study on the Effect of Service Providers’ Personality on Service Training Performance
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This study investigates the future direction of service training performance and employment of serviceoriented employees by examining the element of personality which affects the results of service training performance. The empirical analysis of the study is as follows: First, regarding the effect of an employee’s personality on the results of service training performance, ambition and prudence influenced their training performance. Second,according to the verification of whether the number of service training could affect the relation between personality and service training performance, it was found that ambition, sociability, and intellectual curiosity were moderated effect. Third, a study on whether the academic qualification of employees could affect the relation between personality and service training results showed that it had no relation with academic backgrounds.
Abstract
This study investigates the future direction of service training performance and employment of serviceoriented employees by examining the element of personality which affects the results of service training performance. The empirical analysis of the study is as follows: First, regarding the effect of an employee’s personality on the results of service training performance, ambition and prudence influenced their training performance. Second,according to the verification of whether the number of service training could affect the relation between personality and service training performance, it was found that ambition, sociability, and intellectual curiosity were moderated effect. Third, a study on whether the academic qualification of employees could affect the relation between personality and service training results showed that it had no relation with academic backgrounds.
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