환자관점에 따른 대형병원의 응급의료서비스 개선연구
A Study on Improvement of Large-size Hospital’s Emergency Medical Service According to Patient’s Viewpoint
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Purpose: This study intends to offer strategic implications that can be used in emergency medical service of large-size hospital through analysis of causal relationship among factors such as emergency medical service,patient value, patient satisfaction and reuse intention. Methods: Di fferential model was introduced to test causal relationship. Questionnai re was developed, and data was collected and analyzed with Structural Equation Modeling. Results: As a result of empirical analysis, we found that emergency medical service qualities of general hospital could be six components. Image of hospital, medical facilities, and attitude of medical staff are positively related to patient satisfaction and reuse intention. Conclusion: This study offers practical implications to relevant managers, at the same time it has limitations to be solved through additional study in future.
Abstract
Purpose: This study intends to offer strategic implications that can be used in emergency medical service of large-size hospital through analysis of causal relationship among factors such as emergency medical service,patient value, patient satisfaction and reuse intention. Methods: Di fferential model was introduced to test causal relationship. Questionnai re was developed, and data was collected and analyzed with Structural Equation Modeling. Results: As a result of empirical analysis, we found that emergency medical service qualities of general hospital could be six components. Image of hospital, medical facilities, and attitude of medical staff are positively related to patient satisfaction and reuse intention. Conclusion: This study offers practical implications to relevant managers, at the same time it has limitations to be solved through additional study in future.
참고문헌 (22)
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