조직변화 연구: 금융기관 사례
Organizational Change: Focusing on Congruence Theory
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초록
본 연구는 사례조직(금융기관)을 대상으로 전략적 선택과 이에 따른 핵심과업, 조직문화, 구성원, 공식조직의 정합성을 장기적으로 분석하여 조직변화 과정에 대한 이해를 높이고자 하였다. 금융산업에 속해 있는 사례조직은 정보통신 기술의 발전을 포함한 외부환경의 급격한 변화에 적절하게 대응하기 위해 새로운 사업다각화를 실행하였고, 이 과정에서 조직의 근본적 변화를 경험하였다. 본 연구는 사례조직의 변화를 인터뷰 및 관련 자료를 통해 분석하였다. 연구결과 금융전산의 조직변화 진행단계는 1986년부터 1994년까지 고유사업 집중 단계, 영리사업이 시작된 1995년부터 2011년 상반기 사이를 사업확장 단계로 구분하였다. 사업확장 단계는 1995년부터 영리사업본부제가 시행된 2001년 상반기까지를 신규사업의 시작 및 정착단계로, 2001년 하반기부터 2011년까지를 신규사업으로 인한 조직변화 확산단계로 세분화하였다. 본 연구의 의의는 장기적인 관점에서 한 조직이 외부환경 변화에 적응하여 외적 정합성과 내적 정합성을 이루어 나가는 과정을 통하여 조직의 불연속적인 혁신과 이로 인한 조직변화를 보여주고 있다.
Abstract
The purpose of this study is to investigate organizational change on the congruence theory. In congruence theory, fit among strategy, structure, culture, and people help managers understand the dynamics of innovation and organizational change more deeply. This study was conducted using qualitative method. Data collections are depth interviews, participant observation, historical documents and the reports. Data collections are divided into two periods. As to the first interview period, 29 interviews were performed till March in 2002 from December in 2000. As to the second interview period, 6 interviews were performed in 2011. This research results present congruence in strategy, critical tasks, people, formal organization, culture in each stages by the business diversification. Also, this research shows process building ambidextrous organization and unintentional organizational change.
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