품질경영의 미래: 도전과 응전
The Future of Quality Management: Challenge and Response
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Purpose: Quality management has significantly contributed to the productivity revolution in the past century. However, the argument that quality can be an impediment to innovation in the age of industry 4.0 has intensified recently. Possible solutions to this controversial issue are discussed. Methods: The research papers and magazine articles which described quality as an impediment to innovation are reviewed, and the industries in which this particular problem arises are examined. Results: Conventional quality management is as effective as ever when technology changes quite slowly. However, strong 'quality first' culture serves as an impediment to innovation when technology changes quickly as in the ICT(information and communication technology) industry and platform business. Conclusion: When the technology changes rapidly, faster time-to-market is much more important than variation control and continuous improvement. Moving from a productivity focus to a creativity focus is also required in quality management.
Abstract
Purpose: Quality management has significantly contributed to the productivity revolution in the past century. However, the argument that quality can be an impediment to innovation in the age of industry 4.0 has intensified recently. Possible solutions to this controversial issue are discussed. Methods: The research papers and magazine articles which described quality as an impediment to innovation are reviewed, and the industries in which this particular problem arises are examined. Results: Conventional quality management is as effective as ever when technology changes quite slowly. However, strong 'quality first' culture serves as an impediment to innovation when technology changes quickly as in the ICT(information and communication technology) industry and platform business. Conclusion: When the technology changes rapidly, faster time-to-market is much more important than variation control and continuous improvement. Moving from a productivity focus to a creativity focus is also required in quality management.
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