중소기업의 생산성 성과 요인에 관한 구조적 분석: 생산성경영시스템(PMS) 인증 제조업을 중심으로
A Structural Analysis of the Factors Affecting Productivity Performance: Based on SME of Manufacturing Certified the PMS
1
조회
0
다운로드
4
인용
0
참고문헌
키워드
초록
Purpose: This study aims to investigate the factors affecting productivity performance for Korean SMEs of manufacturing which had obtained the certification of Productivity Management System(PMS) that is a Korean assessment program for enhancing maturity of company’s management systems. Methods: The proposed model is based on the PMS model. The valid 759 data registered from 2010 to 2018 year was analyzed using SEM analysis for testing hypotheses. Results: The results are as follows. First, Leadership affects the five core sub-system processes positively, but doesn’t a significant Business Performance directly. Secondly, HRM, Customer & Market Analysis, and Process Management excluding Productivity Development and Measurement Analysis and Knowledge Management have a significant effect on Business Performance. Lastly, when examining the mediation effect, Process Development, Customer & Market Analysis, and HRM have indirectly effect between Leadership and Business Performance. Conclusion: This study results suggest not only the role of leadership to improve productivity performance of SME, but also which core processes are focused and differentiated.
Abstract
Purpose: This study aims to investigate the factors affecting productivity performance for Korean SMEs of manufacturing which had obtained the certification of Productivity Management System(PMS) that is a Korean assessment program for enhancing maturity of company’s management systems. Methods: The proposed model is based on the PMS model. The valid 759 data registered from 2010 to 2018 year was analyzed using SEM analysis for testing hypotheses. Results: The results are as follows. First, Leadership affects the five core sub-system processes positively, but doesn’t a significant Business Performance directly. Secondly, HRM, Customer & Market Analysis, and Process Management excluding Productivity Development and Measurement Analysis and Knowledge Management have a significant effect on Business Performance. Lastly, when examining the mediation effect, Process Development, Customer & Market Analysis, and HRM have indirectly effect between Leadership and Business Performance. Conclusion: This study results suggest not only the role of leadership to improve productivity performance of SME, but also which core processes are focused and differentiated.
참고문헌 (46)
- Anderson. J., "Structural Equation Modeling in Practice : A Review and Recommended Two-step Approach", Psychological Bulletin, 103(3), pp.411~423 (1988)
- Baggozi, R. P., "On the Evaluation of Structural Equation Models", Journal of the Academy of Marketing Science, 16(1), pp.74~94 (1988)
- Barclay, C. A, "Quality Strategy and TQM Policies:Empirical Evidence", Management International Review, 1(1), pp.87~98 (1993)
- Cho, N. H, "An Empirical Study on the Relationship between Management System Maturity and Productivity Performance: On the basis of manufacturing Small & Medium Enterprises", pp.2011
- Choi, E. K., "The Effect of Extending the Quality Concept on Business Performance", Journal of the Korean Society for Quality Management, 25(2), pp.112~139 (1997)
- 최우재, "인적자원개발이 성과에 미치는 영향: 조직변화의 조절효과를 중심으로", 기업경영연구, 22(3), pp.71~85 (2015), 한국기업경영학회
- Fornell, C., "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error", Journal of Marketing Research, 18(1), pp.39~50 (1981)
- Guan, J., "A Study of the Relationship between Competitiveness and Technological Innovation Capability based on DEA Models", European Journal of Operational Research, 170(3), pp.971~986 (2006)
- Handfield, R. B., "An Empirical Test of Linkages between the Baldrige Criteria and Financial Performance", Proceedings of the Decision Sciences Institute, pp.1713~1715 (1995)
- Hayes, A. F., "Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-based Approach" (2013), The Guilford Press
- Hyundai Research Institute, "The Crises and Overcome of Major Industries in Korea", Weekly Economic Review, 789, pp.1~40 (2018)
- 조금제, "대·중소기업간 상생협력 활동이 핵심역량 및 경영성과에 미치는 영향에 관한 연구", 유통경영학회지, 20(2), pp.5~15 (2017), 한국유통경영학회[DOI]
- 강희경, "조직학습이 경영성과에 미치는 영향- 혁신활동을 매개로", 경영과 정보연구, 37(4), pp.237~256 (2018), 대한경영정보학회[DOI]
- 강영태, "경영품질시스템 수준이 경영혁신 및 재무적 성과에 미치는 효과", 한국생산관리학회지, 16(3), pp.109~131 (2005), 한국생산관리학회
- Technology Level and Trend of Korean Manufacturing Industry in 2015, "KIET", Korea Institute for Industrial Economics & Trade, KOREA, ~ (2016)
- Gap Analysis of Productivity by Company Size, "KIET", Korea Institute for Industrial Economics & Trade, KOREA, ~ (2017)
- 김병년, "중소벤처기업의 특성과 성장통, 경영성과와의 관계에 관한 실증연구", 벤처창업연구, 9(3), pp.75~88 (2014), 한국벤처창업학회[DOI]
- Kim, G. S., "Structured Equation Modeling Analysis" (2010), Han-Narae Academy
- Kim, H. C., "An Empirical Study on Business Performance according to the Innovation Capacity and Maturity of the Productivity Management System of Small and Medium-sized Enterprises", pp.2016
- 김효경, "서울소재 특급호텔의 서비스 평가기준에 대한 인과관계분석 - 말콤볼드리지 국가품질상 모델을 중심으로 -", 관광연구, 25(5), pp.375~394 (2010), 대한관광경영학회
- 김석은, "중소기업의 생산성 경영시스템에 관한 연구", 대한안전경영과학회지, 10(3), pp.155~166 (2008), 대한안전경영과학회
- Kim, Y. K., "Causality Analysis on Health Care Evaluation Criteria for State-Operated Mental Hospitals in Korea Using MBNQA", Community Mental Health Journal, 48(5), pp.643~651 (2012)
- A Study on Diffusion for Productivity Management System, "KPC", Korea Productivity Center, KOREA, ~ (2005)
- KPC, "Guidebook of Productivity Management System" (2006), Korea Productivity Center
- An Accreditation Standards for Productivity Management System in SME Enterprises, "KPC", Korea Productivity Center, ~ (2009)
- International Comparison of Labor Productivity, "KPC", Korea Productivity Center, ~ (2017)
- 권준덕, "말콤 볼드리지 모형을 이용한 2차 의료기관의 전사적 품질관리와 성과 간의 인과관계 연구", 품질경영학회지, 43(1), pp.11~30 (2015), 한국품질경영학회[DOI]
- Lee, D. K, "An Empirical Study on the Relationship between Management Quality and Performance of Domestic IT Corporations - Focused on the Criteria of MBNQA", pp.2000
- 이현수, "해외 경영우수모델의 역사적 고찰에 관한 연구", 경영사연구, 31(1), pp.27~50 (2016), 한국경영사학회[DOI]
- Lee, J. H, "A Study on Developing Diagnosis Model of Technology Collaboration Performance", pp.2017
- Lee, J. W., "Consulting for Efficiency of Management of Technology", Society of Korea Industrial and Systems Engineering, Proceedings, pp.230~237 (2012)
- 문재영, "한국 국가품질상(KNQA) 평가모형의 인과관계 연구:기업체 평가기준을 중심으로", 품질경영학회지, 35(3), pp.55~65 (2007), 한국품질경영학회
- 남재상, "ISO", TS 16949 품질 경영 시스템이 프로세스 개선과 고객 만족 및 조직 성과에 미치는 영향에 대한 연구, 2015, pp.22(4), 47~66[DOI]
- Malcolm Baldridge National Quality Award, "National Institute of Standards and Technology", United States Department of Commerce, Technology Administration, ~ (1995)
- 오재원, "혁신역량이 경영품질 활동에 미치는 영향에 관한 연구 -말콤 볼드리지 모델을 기준으로-", 품질경영학회지, 42(3), pp.459~476 (2014), 한국품질경영학회[DOI]
- Pannirselvam, G. P., "A study of the Relationships between the Baldrige Categories", International Journal of Quality and Reliability Management, 18(1), pp.14~34 (2001)
- Park, J. B, "The Development Stages and Characteristics of the Quality Management in Korean Manufacturing Firms", Taejon National University of Technology, 16(1), pp.727~747 (1999)
- Park, K. H., "A Study on Factors of Innovation and Growth of Medium-large Enterprise", The Korea Society of Management Information Systems, Proceedings, pp.775~780 (2010)
- 박우종, "중소기업의 생산성 경영시스템이 생산성 성과에 미치는 영향에 관한 연구 : 자동차부품산업을 중심으로", 중소기업연구, 33(2), pp.23~41 (2011), 한국중소기업학회
- Peng, Xianghui, "Relative Effectiveness of the Malcolm Baldrige National Quality Award Categories", International Journal of Production Research, 53(2), pp.629~647 (2015)
- Shin, D. K., "The Analysis on Possible Causations of Malcolm Baldrige National Quality Award Model in Electrical and Electronics Industries", The Korean Society for Quality Management, Proceedings, pp.445~471 (2017)
- Shin, W. S., "Business Diagnosis Methodology based on Malcom Baldrige Model", The Korean Operations Research and Management Science Society. Proceedings, pp.1598~1605 (2010)
- Su, C. T., "An Empirical Study of the Taiwan National Quality Award Causal Model", TQM & Business Excellence, 14(8), pp.875~893 (2003)
- Wang, C., "Evaluating Firm Technological Innovation Capability under Uncertainty", Technovation, 28(1), pp.349~363 (2008)
- Wilson, D. D., "An Empirical Investigation of the Malcolm Baldrige National Quality Award Casual Mode", Decision Sciences, 31(2), pp.361~390 (2000)
- 윤현덕, "기술혁신형(Inno-Biz) 중소기업의 기술경영성과에 미치는 핵심요인에 관한 연구", 기술혁신연구, 19(1), pp.111~144 (2011), 기술경영경제학회
