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디지털 전환시대에 중소제조기업의 품질경영시스템이 경영성과에 미치는 영향: 리더십 매개효과를 중심으로

The Effect of Quality Management System of Small and Medium Manufacturing Companies on Management Performance in the Age of Digital Transformation: Focusing on the Leadership Mediation Effect

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(사)디지털산업정보학회 (The Korea Society of Digital Industry and Information Management)|2022.03|(사)디지털산업정보학회 논문지 (Journal of the Korea Society of Digital Industry and Information Management)|제18권 제1호|pp. 163-177

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참고문헌

키워드

LeadershipBusiness PerformanceQuality Management SystemSmall and Medium Sized Manufacturing Firms

초록

The purpose of this study is to analyze the impact of quality management system requirements, which are techniques for management innovation to secure competitiveness of small and medium-sized manufacturers, on management performance as economic uncertainties increase and non-face-to-face culture spread. To this end, a survey was conducted on small and medium-sized manufacturing companies that maintain ISO certification. As a result of the study, first, it was found that planning had a positive effect on management performance among the requirements of the quality management system. Second, it was found that improvement among the requirements of the quality management system had a positive effect on management performance. Third, in the relationship between the requirements of the quality management system and management performance, leadership was found to have a complete mediating effect on planning. This means that the CEO plays a large role in establishing strategies for companies to gain a competitive advantage and will contribute to establishing all measures.

Abstract

The purpose of this study is to analyze the impact of quality management system requirements, which are techniques for management innovation to secure competitiveness of small and medium-sized manufacturers, on management performance as economic uncertainties increase and non-face-to-face culture spread. To this end, a survey was conducted on small and medium-sized manufacturing companies that maintain ISO certification. As a result of the study, first, it was found that planning had a positive effect on management performance among the requirements of the quality management system. Second, it was found that improvement among the requirements of the quality management system had a positive effect on management performance. Third, in the relationship between the requirements of the quality management system and management performance, leadership was found to have a complete mediating effect on planning. This means that the CEO plays a large role in establishing strategies for companies to gain a competitive advantage and will contribute to establishing all measures.

참고문헌 (43)

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