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컴페션과 감정고갈의 관계: 긍정심리자본과 조직동일시의 이중매개

The Relationship between Compassion and Emotional Exhaustion: Double Mediation of Positive Psychological Capital and Organizational Identification

고성훈|최용준
한국전문경영인학회|2023.08|전문경영인연구 (Journal of CEO and Management Studies)|제26권 제2호|pp. 235-254

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참고문헌

키워드

Emotional Exhaustion긍정심리자본Positive Psychological CapitalOrganizational Identification감정고갈Compassion조직 동일시컴페션

초록

본 연구의 목적은 기업 내 구성원들이 경험하는 컴페션이 긍정심리자본을 형성하여 조직 동일시를 통해 감정고갈에 어떠한 영향을 미치는지 실증하는 것이다. 또한 본 연구는 컴페션과 감정고갈의 관계에서 긍정심리자본과 조직 동일시의 이중매개효과를 검증하고 자 한다. 표본은 국내 기업에 근무하는 조직구성원들을 대상으로 설문조사를 실시하였고, 342명의 응답자로부터 얻은 자료에 기초하여 분석하였다. 연구결과 구성원들이 경험하는 컴페션이 감정고갈에 미치는 영향은 부(-)의 유의한 관계로 실증되었고, 긍정심리자본에 미치는 영향은 정(+)의 유의한 관계로 실증되었다. 그리고 긍정심리자본이 조직 동일시에 미치는 영향은 정(+)의 관계로, 조직 동일시가 감정고갈에 미치는 영향은 부(-)의 관계로 모두 유의하게 검증되었다. 또한 본 연구결과 긍정심리자본과 조직 동일시의 이중매개효 과 모두 유의한 것으로 실증되어 모든 가설이 지지되었다. 따라서 본 연구는 컴페션을 통한 긍정심리자본 형성 후 공감적 조직문화 형성 및 긍정적 조직문화 형성에 기여한다는 시사점 뿐만 아니라 컴페션과 감정고갈의 관계를 실증했다는 이론적 시사점을 지니게 된다.

Abstract

The purpose of this study is to demonstrate how compassion experienced by members of a company affects emotional exhaustion through organizational identification by forming positive psychological capital. In addition, this study aims to verify the dual mediating effect of positive psychological capital and organizational identification in the relationship between compassion and emotional exhaustion. The sample was analyzed based on data obtained from 342 respondents, and a survey was conducted on organizational members working at domestic companies. As a result of the study, the effect of compassion experienced by members on emotional exhaustion was demonstrated as a significant relationship of negative (-), and the effect on positive psychological capital was demonstrated as a significant relationship of positive (+). And the effect of positive psychological capital on organizational identification has a positive (+) relationship, and the effect of organizational identification on emotional exhaustion has a negative (-) relationship, both of which have been significantly verified. In addition, as a result of this study, all hypotheses were supported as both double mediation effects were found to be significant. Therefore, this study has theoretical implications that it not only contributes to the formation of a compassionate organizational culture and the formation of a positive organizational culture after the formation of positive psychological capital through compassion, but also demonstrates the relationship between compassion and emotional exhaustion.

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고통에 반응하는 컴페션과 조직시민행동의 관계: 긍정적 조직정체성과 긍정심리자본의 이중매개 효과고성훈한국전문경영인학회 · 전문경영인연구2023 · 제26권 제4호사회복지사들이 경험하는 컴페션이 정서적 몰입에 미치는 영향 － 긍정심리자본의 매개효과와 조직 동일시의 조절효과 －고성훈, 문태원, 유인애대한경영정보학회 · 경영과 정보연구2019 · 제38권 제1호조직구성원들이 경험하는 컴페션과 긍정 리더십이 집단적 자긍심과 직무성과에 미치는 영향 : 긍정적 조직 정체성의 매개효과고성훈한국전문경영인학회 · 전문경영인연구2018 · 제21권 제4호경찰관들이 경험하는 컴페션(Compassion)과 미덕(Virtue)이 조직 동일시에 미치는 영향: 긍정적 감정의 매개효과와 집단적 자긍심의 조절효과조승원한국디지털정책학회 · 디지털융복합연구2019 · 제17권 제5호컴페션과 직무성과: 심리적 안녕감의 매개효과와 자기효능감의 조절된 매개효과고성훈, 최용준한국상업경영학회 · 상업경영연구2025 · 제39권 제4호기업근로자의 자기자비가 긍정심리자본과 일 몰입에 미치는 영향이재은, 정보영한국농·산업교육학회 · 농업교육과 인적자원개발2020 · 제52권 제2호

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