내부시장 지향성이 의료서비스 제공자의 역할 행동 및 역할 외 행동에 미치는 영향

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참고문헌 (88)

1. 김미향, "서비스 종사자의 개인-직무적합성과 직무열의가 고객지향성 및 서비스 실행 행동에 미치는 영향", 전문경영인연구, 23(2), pp.205~223 (2020), 한국전문경영인학회
2. 양영익, "국내제조업체의 집중화, 고객지향성, 제품혁신, 성과간의 관계와 글로벌지향성의 조절영향에 관한 연구: 전문경영인의 관점에서", 전문경영인연구, 22(1), pp.19~42 (2019), 한국전문경영인학회
3. 윤연숙, "서비스업 종사자의 고객지향성에 따른 임파워먼트가 고객지각가치와 고객만족에 미치는 영향", 전문경영인연구, 21(2), pp.295~322 (2018), 한국전문경영인학회
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